• Fabletics UK

Fabletics UK

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Fabletics UK has a rating of 1.02 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fabletics UK most frequently mention vip membership, customer service, and bank account problems. Fabletics UK ranks 110th among Subscription Shopping sites.

  • Service
    19
  • Value
    18
  • Shipping
    19
  • Returns
    17
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • SHOCKING customer service and EXTREMELY misleading.
  • Awful company don't sign up to be a VIP member- there are no benefits to that!
How would you rate Fabletics UK?
Top Positive Review

“It's great”

Katie h.
6/1/17

I ordered from here over a year ago. I bought some basic black leggings as part as the first order deal which was £24. It gives you the chance to sign up to VIP memebership so you can get discounts with a fee. However you get the opportunity to skip a month so they don't take the fee away, however if you forget to skip a month they will take the fee. But the clothes I got are of great quality, they still look brand new. I recommend this company!

Top Critical Review

“Scam scam”

David H.
3/9/24

This membership concept is an absolute scam. Bought two pairs for Christmas for my wife. Since then they are charging a monthly membership for Nothing. Unbelievably misleading tactics. Ombudsman should be on their case.

Reviews (170)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (42) vip member (21)
Thumbnail of user davidbj.hall
1 review
0 helpful votes
March 9th, 2024

This membership concept is an absolute scam. Bought two pairs for Christmas for my wife. Since then they are charging a monthly membership for Nothing. Unbelievably misleading tactics. Ombudsman should be on their case.

Thumbnail of user orangedraak
1 review
0 helpful votes
January 12th, 2024

They enroll you in a subscription you know nothing about for anything you buy with them. Pathetic!

Service
Value
Shipping
Returns
Quality
Thumbnail of user daria.skrobich
1 review
0 helpful votes
October 31st, 2023

Dont waste your time!
Dont waste your time!
Im surprised I have been so silly and ordered from their website. They will offer amazing discount for you to place order within 2 hours… than—— 3 weeks and no delivery. I called them 3 times and have been just miss lead and lied to. Honestly there are hundreds of companies that will appreciate my money and certainly amazing quality! Its joke!

Tip for consumers:
Its a real disappointment

Products used:
None not delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user evagautamaitken
1 review
0 helpful votes
March 18th, 2024

Echo what everyone else has said. They were taking money out of the account for over.a year without us knowing. Totally misleading and unethical.

Tip for consumers:
just don't use it - stay away

Products used:
leggings and sports bras

Service
Value
Shipping
Returns
Quality
Thumbnail of user dace.reizupa
1 review
0 helpful votes
October 19th, 2023

I ordered, they came fine. When I returned it I never received a refund or product back. Now I'm loss for money, time and I have no new leggings. Very disappointed. DO NOT RECOMMEND

Thumbnail of user jlwright284
1 review
1 helpful vote
August 10th, 2023

I got tricked into signing up for their VIP service for one purchase. The clothing I received was a poor quality and they started billing me a ridiculous $59.95 monthly fee. After that. Fortunately I used PayPal for the purchase and was able to cancel the recurring payments but could not contact anyone on Customer Service by phone or chat, and I'm working with my bank to deny payment Please do not buy anything or use this website as it is a scam

Thumbnail of user ruthd189
1 review
2 helpful votes
April 14th, 2020

I ordered two leggings from Fabletics and they arrived last month. They were of great quality. This morning when I checked my bank account, I had been charged an extra 49 quid for a 'VIP Membership' fee which I have had no memory of signing up to. Turns out "When you chose to take advantage of the discounted price upon checking out your first order, you were activating the VIP membership of your account." This is absolutely ridiculous. I did not get that £49 back and I'm SO upset about this.

Thumbnail of user davidb8149
1 review
2 helpful votes
May 12th, 2022

This company is a fraud! I bought 2 for £24 leggings in October 2021 but since then they have been charging me £49 every single month. I wasn't aware of it, I only came to know when I saw my PayPal account activity. It is so unpleasant situation for me and am so disappointed. Never ever go on to their website do any shopping, They will add you in a monthly payment. SCAMMERS!

See the attached picture from PayPal account, they have been taking £49 every month. I never authorised any payment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katieh83
1 review
3 helpful votes
June 1st, 2017

I ordered from here over a year ago. I bought some basic black leggings as part as the first order deal which was £24. It gives you the chance to sign up to VIP memebership so you can get discounts with a fee. However you get the opportunity to skip a month so they don't take the fee away, however if you forget to skip a month they will take the fee. But the clothes I got are of great quality, they still look brand new. I recommend this company!

Thumbnail of user francescai10
1 review
1 helpful vote
May 12th, 2022

Giving 1, but this site and company deserves to be known as scam. I bought some items last year and their check out system automatically sign you up for a monthly membership, very misleading communication. Items were poor quality and I returned them. When trying to use the "credit", their check out system does not allow to use them, with the outcome that you need to spend more money to use them. SCAM SCAM SCAM

Thumbnail of user arinab4
1 review
0 helpful votes
October 18th, 2022

Advertising 3 different prices on products. Managers refuse to deal with complaints. Absolutely disgusting customer service. Avoid being a VIP member

Thumbnail of user rm516
1 review
1 helpful vote
August 13th, 2020

Absolute disgrace of customer service. My past 2 orders with Fabletics have never arrived. When you contact their customer service about it instead of fixing the problem right away, they just keep asking you to wait one more day and assure you that your order will definitely arrive by then (shocker, it doesn't). I had to contact them 3 times before they finally issued a refund. The company used to be good but is absolutely terrible now- avoid at all costs.

Thumbnail of user laurao294
1 review
11 helpful votes
September 12th, 2020

Your lured by all those little ads 2 pairs of amazing leggings them months later they whip £49 from your account they certainly never advertised that part silly thing is I told my young daughter to buy these and she to had £49 from her account its shocking that's not a great offer it's a RIP off I worry for vulnerable people seeing this to Shame on fabletics put this on your every add highlighted so its seen for the scam it is

Thumbnail of user anitab321
1 review
1 helpful vote
March 1st, 2021
Verified purchase

Fabletics take your money month on month but make it close to impossible to spend your credits. Or at least to do so without having to keep giving them more money. I have £147 in credits and want to buy 2 pairs of leggings at £59 each (yes the cheap prices disappear from their website when you join!) but they want an additional £20 from me to allow me to buy these because the credits are £49 each and can't be partially used! So I have to pay £20 when I'm in credit!

Terrible customer service, really dodgy variable pricing on their website (cheap prices to lure you in and then NO DEALS WHATSOEVER unless you are a size extra, extra, extra large).

Don't bother with them, go to a decent company.

Tip for consumers:
Don't bother!

Products used:
leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user shazm4
1 review
2 helpful votes
April 30th, 2021

Would give this no stars but no option. I had money owing from fabletics the refunded part but rest in credit. Over 6 months of tweeting, phone calls, over 100 emails and still no refund constantly told money will be refunded, if you provide the information required you will be refunded constant lies. As I changed my bank account since opening no matter how much evidence I provided until finally refunded. But they are determined you give up and they keep your money! Scammers who fleece you for all your worth.

Service
Value
Shipping
Thumbnail of user simrank33
1 review
8 helpful votes
November 9th, 2020

This company is a big big fraud! BE AWARE GUYS! I bought 2 for £24 leggings in March 2020 but since then they have been charging me £49 every single month. I wasn't even aware of it, I only came to know when I saw my PayPal account activity. It is so stressful for me and am so disappointed. Never ever go on to their website do any shopping, you will not even know when you are trapped. SCAMMERS! I am going to complain about them everywhere and will make people aware in all social media platforms.

See the attached picture from PayPal account, they have been taking £49 every month. I never authorised any payment. My fault- I bought 2 leggings, of which I returned 1.

Tip for consumers:
NEVER EVER buy from them, that’s all I can say!

Thumbnail of user pamk80
1 review
1 helpful vote
April 26th, 2019

Easy to order and prompt dispatch. The VIP conditions re payment and debiting your account are made very clear. Paid for express delivery but the item got no further than the courier. Customer service (in the Philippines) on the 2 occasions I used them, was polite and all had good English. After a week from my first call - having been promised I would hear back in 48 hours - I phoned again to be told the item was now out of stock - I cancelled my order and withdrew from the VIP scheme. I will NOT use this company again.

Thumbnail of user ivyt14
Ivy T.

Hello Pam,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user gregoryc672
1 review
0 helpful votes
June 25th, 2021

This is a scam the product are not even good and they just attract you with discount that are not.
Do not trust this company in any way.

Service
Value
Shipping
Returns
Quality
Thumbnail of user diannewithers91
1 review
0 helpful votes
April 15th, 2023

AVOID AT ALL COSTS! If I could rate this cowboy of a company a minus figure I would! DO NOT TOUCH WITH A BARGE POLE! They sneakily sign you up to a monthly subscription which debits you £54.99 every month, and will NOT cancel the subscription when asked! We've had multiple conversations with them, and been very clear that we did not want a subscription, wanted to cancel the subscription with immediate effect, asked them to remove our personal details and to refund us our money back. Each time they agree to cancel and credit us but they don't do it and continue to debit our account! We have had to put a dispute in with our bank, and had to change our account details in order to stop it! How can this company get away with this? It is FRAUD and breaching GDPR, it is disgusting! DO NOT BUY ANYTHING FROM THIS COMPANY!

Thumbnail of user heidiw22
2 reviews
0 helpful votes
July 2nd, 2017

I saw fabletics advertised on FB and liked the look of the clothes and so ordered two pairs of discount leggings. When they arrived I was really pleased with the quality but then realised that I'd been signed up to the VIP club which I hadn't realised I'd actually agreed to! Ok so I read the T&C about having to skip a month before the 5th day of that particular month or get billed for £44.00! And thought this won't work for me... I have a hectic lifestyle and am not always up to date with my emails. I kept it for another month and ordered two tops, again brilliant quality, what I don't understand is the harsh agreement policy of taking large amounts of cash from your account unless you have time on your hands to cancel it each month in the small window of opportunity... I have therefore today cancelled my VIP membership now I own a couple of outfits, as let's face it, how many work out clothes do you actually need? I feel the company has made a real mistake in doing this as I would have remained a customer and carried on using their site as and when I needed to... I hate feeling tied down to any agreement and hate to feel like I'm being ripped off... a shame as the products themselves are without a doubt exceptional quality... I shall be looking elsewhere however in the future for further purchases... what a shame...

Thumbnail of user arabelan
1 review
6 helpful votes
August 12th, 2020

Leggings material so absolutely rubbish, you can buy a better quality one from supermarket.
On the top of that, after you buy it you're scammed into some sort of £49 VIP membership that you can't really see in the fine print.
Costumer service is horrific as well. I called to cancel this subscription after seeing money being taken out from my account, and their answer was: the system doesn't allow me to do a refund.
Never, ever buy from them again.

Thumbnail of user jamesg3037
1 review
1 helpful vote
November 2nd, 2021

They have been unknowingly taking £49 a month out of my account for the last 6 months. Be careful! The default sign up option automatically enrolls you into a contract after you have bought something and the tick box is very easily missed

Tip for consumers:
Do not ever use this site

Products used:
Gym clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmap23
1 review
4 helpful votes
November 11th, 2014

The outfits themselves are great- I ordered 2 outfits and both were good quality and were delivered quickly.

However, MAKE SURE THAT YOU DO NOT GET VIP. I was very unhappy to find out that the VIP option automatically takes £44 from your bank account especially as I didn't realise that I had signed up for the VIP option- it automatically pops up for you to fill out your information when you make a purchase.

When I saw the money had been taken from my bank account I called (on a paid number) asking to cancel this, but was informed that I could only cancel my membership but then couldn't use the £44 until I re-instated the membership. I also was told I was not able to get a refund as it is in the terms on conditions that money will be taken automatically, however this is NOT CLEAR.

I will certainly not be using this company again due the lack of communication and lack of refund. It is such a shame because the sportswear itself is great and if it wasn't for this issue with money been taken automatically I would have bought further items.

Tip for consumers:
DO NOT GET VIP!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliae32
1 review
0 helpful votes
December 10th, 2020

Tengan mucho cuidado con esta compañía, te hacer débitos de tu cuentas por £49 mensuales y LOS CULES NO SON
REGRESAN. Te quedan como bonos de esa marcay si no estás pendiente de tus finanzas puede ser así cada mes, lo peor nos que no regresan el dinero, El problema es que es absolutamente caótico cancelar ese débito mensual. Los productos son ok! Pero el pecio que tienes que pagar es muy alto. Una compañía sin ninguna clase de principios éticos. Por favor no caigan en la trampa.

Thumbnail of user rebeccal863
1 review
0 helpful votes
June 19th, 2021

My 14 year old has just had 49 pounds taken out of her account when she hasn't Evan purchased anything from them. She just visited the Web site. All she had was 50pounds birthday money in her account and now just 1 pound because of this stupid 49pounds monthly charge!? I will be contacting them as soon as she's home from her friends to get refunded as its discracefull. How are you FABLETICS aloud to get away with this!?. Surely not!? Unterly discusting ripping off all the innocent people and it's still happening.

Tip for consumers:
DON'T USE THIS SITE
DON'T USE THIS SITE.
THEY TOTALLY RIP YOU OFF A 49 POUNDS VIP CHARGE WITHOUT YOUR CONCENT. DISCUSSING HOW THEY ARE ALOUD TO DO THIS.????????????

Products used:
None my daughter got charged 49pounds without perchasing anything and without her concent!??. Only realise when she went to pay for something and the bank said no funds were available as Fabletics stole 49 pounds from her. Her birthday money as well. Discussing company.

Service
Value
Shipping
Returns

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Welcome to the Fabletics club! At Fabletics, we believe that high-quality, fashionable activewear doesn? ۪t need to come with a big price tag. We give you access to affordable sportswear and accessories, equipped with the performance details and technol...

How do I know I can trust these reviews about Fabletics UK?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics UK?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business