I suggest looking at this to help you cancel your membership.
http://www.fableticssucks.co.uk/fabletics_cancel_guide.pdf

I joined Fabletics soon after it started up in the UK. And I was actually aware of having to opt-out of the £44 monthly charge. So I set a reminder on my phone every 1st of the month to remember to skip. Then I changed phones, forgot to set the reminder in the new phone - BUT- also for the first time this April I did not get an email from Fabletics on the 1st showing My Outfits and containing the link to skip the month. It only occurred to me on the 6th that this deadline had passed. Had I got an email from them prompting me I would have definitely skipped. This month was expensive for me with car tax, birthdays etc. and I really needed that £44. I emailed the company twice explaining that they hadn't sent a reminder email to me and that I would like my money refunded, but both times to no avail. Their explanation to me was not dissimilar to them saying that my money had gone into some sort of wormhole and was now irretrievable. Big Question: When is your own money NOT really your own money? Answer: When Fabletics turns it into MEMBER CREDITS. You ain't never getting it back! At this point I know I'm going to quit my membership because this has made me so angry. So as a rather joyless exercise I had to order an outfit that I sort of like, is okay, but most importantly is bang-on priced at £44 so that I know I can make a clean exit and not have to pay them another penny. In my eyes, any reputable company that was made aware that one of its customers was unhappy would not be happy themselves until they made the situation right -- for the CUSTOMER! Instead, alll they could do was "stick to the script", i. E. 'We sent the email". But you didn't. It was nowhere in any of my email folders. I didn't receive it. That is the key point. Well now they have lost this customer because I've found out that no, I'm not really a VIP -- I'm here to pay money that I didn't want to pay for something that I didn't even want or need, because they need the money more! My advice? Make yourself your OWN VIP -- stay away from this company and keep control of YOUR OWN money. Go onto ebay, Amazon, wherever you like elsewhere online for cute outfits - they're out there and at some pretty great prices too. Also Sweaty Betty - they've got a brilliant returns policy. I have taken the extra step of cancelling my 'future payments' to Fabletics on my paypal account -- a necessary step, I fear as I still don't trust Fabletics to leave well enough alone and honour my cancellation without some unforeseen hitch popping up -- weighted in their favour of course. Whew! I feel much lighter now. Think I'll go work out!

I WISH I had bothered reading some reviews about this web site before I purchased something from it. So to anyone reading this: PLEASE research the company thoroughly and make sure you read their web site twice, three, FOUR times before you buy. Their subscription service is very cleverly disguised as a totally optional, lovely, no-obligation to buy check-box exercise - but really it's EVIL.

Here's what happened to me:

Having seen ads for Fabletics for ages and wondering if it was legit and what the catch was, I visited the web site and read up on everything - I thought I'd spot any catches a mile off. There was nothing obvious and I thought that the worst that would happen was that I would get a lot of spam e-mail after buying anything. They advertise your first outfit as being £22 or something and obviously this isn't true unless you buy the most basic cropped top and shorts with no pattern on. And the outfits obviously are not picked out specifically for me - I'm just being shown a random page of sportswear. But I thought I'd done very well because I found a top and a pair of leggings I liked and it was only £4 more than the lowest price - at £26. I ordered it and checked out as I would with any other online shop, using Paypal, and thought nothing else of it. I didn't spot anything telling me I would be committing to have money taken from me each month, so I thought I was safe.

When my outfit arrived, it was great. It fitted, it was well made, the material felt lovely against my skin and it was so flattering! I still love it, even now, and will continue to wear it (it's not the outfit's fault that the company are bent). I thought 'hmmm maybe I'll even buy something else from Fabletics in the future!' and then I forgot about it.

Fast forward to this Saturday just gone - nearly a month later. An e-mail landed in my inbox that appeared at first glance just to be suggesting I buy more stuff from Fabletics, and I NEARLY ignored it until I read it closely and realised it seemed to be suggesting that I had paid a monthly subscription fee of £44 in return for a store credit worth £44 'towards your next outfit' (hint: all outfits cost more than £44, meaning that you have to pay out more on top of this just to get anything worth having). I thought 'nah, they wouldn't do that, that would be really shady' and moved on to my next e-mail, which was from Paypal, and sure enough, it said that I'd just authorised a payment of £44 to Just Fab. I froze. Because I did not have £44 in my account, it being, well, more than halfway through the month and all.

After some initial panic, I did some research, found these reviews, found complaints to Fabletics on Facebook and Twitter and realised I had been well and truly duped. And I felt so embarrassed! Because I thought I was really Internet savvy but just like lots of other people, whose reviews you'll see on here and other places around the Web, I hadn't realised that by checking out my purchase as a VIP Member, which is automatic unless you opt out of it (thus not taking advantage of the great low price they promise you, and why would you do that?), I was agreeing to let Fabletics take £44 off me every month.

What they claim is that if you go on to their web site between the 1st and the 5th of each month and click a button that says 'skip the month', they won't charge you - thus making this a 'no obligation to buy' scheme and completely legit and above-board. They present this as a totally normal idea, as if we have nothing better to do that sit around remembering to press buttons on retail web sites at the same time every month so that we don't get robbed blind. They present this idea like you'd be stupid not to also think it is a great idea. And most importantly, they present the whole concept of the VIP Membership in such a way that unless you really do scrutinise every last thing, you won't realise what you're letting yourself in for - because the language they use is, it seems, DELIBERATELY misleading.

Which surely, they wouldn't feel the need to do if they thought that what they were offering was actually reasonable? If they thought that people would still sign up and give them £44 a month in return for a sports outfit every month (who needs 12 sports outfits a year?) then they would write on the web site 'YOU ARE AGREEING TO SEND US £44 EACH MONTH BY CLICKING THIS BUTTON' rather than all the flowery, misleading language they do use.

The website also claims that they will remind you by e-mail on the 1st of the month that you can 'skip the month' if you want. I don't know about anyone else but I never received any such e-mail.

Anyway, the end of this story is that after a lot of panic, and feeling like s**t for letting this happen to me, and quite frankly, feeling like a victim, which no retail company should ever make a person feel - I opened a dispute with Paypal, blocked Just Fab from taking any more payments via Paypal and then left angry queries on the Fabletics Facebook and Twitter feeds, because it was a Saturday, and there is no helpline to ring on a Saturday (and they do not provide an e-mail address AT ALL). I got no response on Twitter (except from a group of shoppers who had also been duped) and a response on Facebook that was obviously a copy and paste job that did not even address my problem. And they spelt my name wrong. AND they lied, by writing 'the good news is that Fabletics membership is free!'... Right, of course it is. That's why I can't afford to pay my phone bill because all my money just got taken by you without ANY warning.

Luckily, Paypal found in my favour (they said it was as a 'courtesy' rather than because the payment was a scam, but I suspect they get disputes against Just Fab payments all the time) and I got my money back from them. I had read a lot of customer complaints saying that Fabletics do not provide refunds and that their customer service is terrible, so when it came to ringing them up to cancel my VIP membership, which I finally did today, I just told the man on the phone what I wanted him to do, cut him dead every time he tried to waylay me with more jargon about how GREAT and FREE Fabletics is and that was that.

I then received an e-mail from Fabletics which I only knew was a confirmation of my cancelled membership because the man on the phone told me to expect it. The language in the e-mail was, once again, so misleading that for all I know, what they've actually done is signed me up to pay double per month.

It's such a shame, because the clothes are actually good. But this is a barely-legal scam. This company does business by confusing and misleading their customers and that is completely unethical. On principle, I will never shop there again.