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FabKids

Overview

FabKids has a rating of 3.2 stars from 4,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.

service
174
value
169
shipping
184
returns
107
quality
166
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How would you rate FabKids?
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Virginia
1 review
1 helpful vote
Follow E M.
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Total Waste of Time
September 15, 2017

I signed up for the site due to a deal a friend at the time shared and right away I could see that the shoes were of poor quality. I decided not to waste my money, but wanted my account totally deleted. I tried chatting with them and the "system" kept having me wait and then it went from waiting to being connected, but no one replied. I called and was told they could not remove my information from their system. WTF! This is my personal information that I should be able to have removed at anytime. The rep hung up on me when I asked about having my email completely removed from their servers. Stay away. I am so glad I never provided any additional information such as my address or credit card information. Stay way from this scam, info collecting, hacker's dream of a website. I will have to close out that email address since these idiots refused to remove my email information from their servers. They do not offer good customer service and the products are of poor quality. It is obvious when the items are seen online. I don't need to spend money ordering any of their junk to see it is garbage.

Date of experience: September 13, 2017
Sherry E. FabKids Rep
over a year old

Hello E M.,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,

Sherry

Pennsylvania
1 review
8 helpful votes
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I love the clothes and i actully did get my outfit free PEOPLE IT CLEARLY SAYS YOUR COULD SKIP UR MONTH AND IF NOT BE SMART PUT ANY EMPTY CARD AND REMOVE THE 1 YOU MADE THE PAYMENT WITH JUST IN CASE U FORGET.

Date of experience: September 13, 2014
Texas
1 review
0 helpful votes
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Poor quality
March 12, 2019

Honestly, everything on the site is cute and then I get it at home and the quality is just bad. Such a bummer! Justfab and Fabletics are both fine. They need to step up the kids line!

Date of experience: March 8, 2019
Ivy T. FabKids Rep
over a year old

Hello Jessica,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

California
1 review
0 helpful votes
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The boots were a great price and good quality.
November 23, 2022

I had to return the boots for the right size. It was easy and fast. The boots are perfect for my daughter, i got them in 3 colors. Will definitely be ordering from just fab kids more!

Date of experience: November 23, 2022
Jennifer M. FabKids Rep
over a year old

Hello Loni,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

Washington
1 review
2 helpful votes
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I had their membership for a few months and found that everything they sent me fell apart within a month. VERY POOR quality products especially the shoes. For $30 a month I can go to a store and get multiple items for that price that are better quality. Plus their membership is difficult to cancel they try to haggle you to stay with them. Also when I asked for a refund of the balance on my account because their products are poor quality they said that they can only give me back the $30 out of the $90 on the account. NEVER AGAIN WILL I BUY FROM FABKIDS. EVER.

Date of experience: February 26, 2016
Illinois
1 review
2 helpful votes
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Great clothes
September 15, 2019

I really like the clothes quality. I don't think there is a large variety so I find it very annoying that there is no "opt out" option each month and I'm automatically charged

Date of experience: September 12, 2019
Ivy T. FabKids Rep
over a year old

Hello Sara,

Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Kentucky
1 review
0 helpful votes
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New member
April 4, 2023

I love the sandals I ordered. They are very cute and well made. I got them for my daughter and she was pleased as well. What wonderful deals you can find with fabkids!

Date of experience: April 4, 2023
Lia B. FabKids Rep
over a year old

Hello Chanda,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Washington
1 review
0 helpful votes
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Nice selection
January 4, 2023

I had accumulated so many points and store credits that it was nice to receive so many items for my grandchildren. They all really loved clothes and shoes. Look forward to ordering again

Date of experience: January 4, 2023
Jennifer M. FabKids Rep
over a year old

Hello Ro,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

New Jersey
1 review
0 helpful votes
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Great quality Great price.
December 9, 2020

I have been with fab kids for over a year and have received great quality clothing and great prices. I love the uniqueness of not being able to find these clothes in store.

Date of experience: December 9, 2020
Cole N. FabKids Rep
over a year old

Hello Shannon,

Thanks for writing a review! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!

Best,
Nelle

Washington
1 review
0 helpful votes
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Expensive
August 1, 2023

I order the first time because the price where cheap and the clothes was cute but after my first everything went up in price by a lot I'll just keep shopping at walmart

Date of experience: August 1, 2023
Lia B. FabKids Rep
over a year old

Hello Yajaira,

We regretfully note that we received your feedback regarding the prices that we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Georgia
1 review
0 helpful votes
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Leggins-CHEAPLY MADE!
February 14, 2020

My daughter wore her striped leggings to school Friday, last week. Before lunch she called me to bring her more pants because there was a huge hole in the crotch of her pants.

Date of experience: February 11, 2020
Cole N. FabKids Rep
over a year old

Hello Molly,

Thank you for bringing this to our attention! We're sorry to hear you ran into some quality issues. We strive for 100% satisfaction and we value your feedback. Our Member Services team will be in touch within 48 hours to assist you further.

Best Regards,
Nelle

Georgia
1 review
0 helpful votes
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2 pairs of shoes
June 15, 2024

It took a week to get the 1st email with a delivery date they were supposed to be here on the 4th I still haven't received them

Date of experience: June 5, 2024
Louisiana
2 reviews
15 helpful votes
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Don't do it...
December 14, 2016

It's not worth the headache to join any of the Just Fab memberships. I have Fab Kids and Just Fab and have had nothing but issues. I initially signed up for a good deal, but it was not at all worth it.

There has been several times where I skipped the month -and I always double check it went through - but I still got charged the monthly fee. And getting that refunded is very difficult. They make it so difficult that you will likely give up, because you'll need to spend hours on the phone arguing. They will tell you that you made a mistake. I had to go as far as canceling my debit card and getting a new one.

Aside from that the quality is poor. I bought my daughter boots and within two days the sole entirely fell off! I emailed customer service and they said I can return it but a return for a refund will cost you $15. Again, they make it difficult and not worth the hassle. I've had another pair of kids shoes break after one week, another that was sized incorrectly, a pair of boots for myself that were Walmart quality in looks, and a shirt just as poorly made.

There are countless people like me who were wrongly charged even AFTER canceling their membership. I don't know how they get away with it but this is one of the worst, most dishonest companies I have ever dealt with in my entire life.

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Cute boots
January 5, 2023

Boots are adorable. Sjipping was fast, the only thing is they sent the wrong size. Ordered a 11 and got sent a 13 so it might take her awhile to grow into them.

Date of experience: January 5, 2023
Jennifer M. FabKids Rep
over a year old

Hello Patricia,

Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

West Virginia
1 review
0 helpful votes
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Clothes of poor quality
October 7, 2022

I recently bought some red and black checkered leggings. She wore them once. 1/2 the day in, you could see the white sewing seams in her butt and front area. One wear and they looked a year old.

Date of experience: October 7, 2022
Jennifer M. FabKids Rep
over a year old

Hello Daryl,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
1 review
0 helpful votes
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Capeone
April 11, 2021

When I placed my order I didn't receive my first one so when I called I was greatful that they lady I had spoke to on the phone was able to resend me another one and I did receive my second package thank you so much for what you did for me. I will keep ordering from you guys as well

Date of experience: April 11, 2021
Cole N. FabKids Rep
over a year old

Hello Mandy,

It was great of you to point out the positives you've experienced with our customer service. We would love to continue providing excellent service to awesome members like you!

Best,
Bella

Michigan
1 review
0 helpful votes
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Won't let me cancel membership
July 3, 2024
Updated review

I have been trying for 3 months to cancel and I'm still being charged can't get through by phone. Smh

Date of experience: June 23, 2024

You pay for what you get!
April 13, 2024
Previous review

The shoes aren't the best quality but do kids ever keep anything long anyway? Just wasn't what I expected.

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
Follow Nizola Q.
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My Grandbabies loved thier shoes
January 4, 2023

My grandbabies were super excited, awsome experiance the shoes were a christmas girft even though they were delivered to the wrong address I was afraid that I wouldn't receive them in time but thankfully some one brought them to me

Date of experience: January 4, 2023
Jennifer M. FabKids Rep
over a year old

Hello Nizola,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Texas
1 review
0 helpful votes
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Delivery issue
November 22, 2022

The shoes was not 5 dollars as advertised after still deciding to order i only received 2 pairs of shoes out of ordering 3 and they was in a bag not a box thrown in my yard no knock or letter to sign if I hadn't got home on time they would of been stolen I live in less just say the ghetto where ppl will steal your package I just know not to order again knowing I live in a crime raise spot of theft and I still are waiting on a pair the tan fox boots

Date of experience: November 22, 2022
Jennifer M. FabKids Rep
over a year old

Hello Miya,

Thank you for sharing your experience with the items you've ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Tennessee
1 review
0 helpful votes
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Fraudulent activity
October 4, 2023

I bought some shoes in July ish and none of them fit my daughter so I sent them back. Never got a refund!

They've been trying to charge one of my cards for about 3 months now. LITERALLY TRYING TO CHARGE $49.56 EVERY COUPLE OF DAYS

Date of experience: October 4, 2023
Mary L. FabKids Rep
over a year old

Hello Melissa,

Thank you for sharing your experience with the items you ordered and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary