Nicole W.

To start, Torrid makes decent clothes in a very affordable price range. If you sign up for their rewards program, you will get a daily email that almost always has deals for online shopping. Sometimes everything online will be 40% off, sometimes 25% or they will run BOGO deals or another sale. If you catch the right sale you can really cut your total charge. But, you will have to deal with their online ordering which overrides anything decent and good about shopping there.

As far as their clothing I think its on par for what their price range is. I have a few sweaters that have held up for over two years now, and their denim also holds up well. I like their active wear but the pants and shirts I have did not hold up very well. I love the style of their skinny jeans but if you wear one of their smaller sizes ( 12 or their size 0), the leg holes tend to be a bit too large. Ive found their sizing to be pretty consistent in their denim and dresses, but for me the shirts have run large.

Our local Torrid is really tiny, and they generally seem to always be out of stock or low stock in the smaller sizes, and most of what you see online will not be easily found in store.

I needed new Spring clothing and liked quite a lot of items that I saw in their catalogue that was mailed to me, so I waited for their Haute Cash promotion and placed an order online. (Haute Cash promotions give you a $25 credit for every $50 you spend. You are given a limited time frame of when you can use your Haute Cash.) This was on April 11. It is now May 1st for reference.

My total came to just under $800. My mother was visiting from out of state at the time and being that my birthday was coming up, she wanted to pay for the order. We checked out online, everything seemed fine. Later that evening I had an email from Torrid stating that my order had been cancelled, no explanation why. They just direct you to call their customer service.

I called customer service the same evening, and ended up waiting on hold for over 20 minutes two different times, before hanging up. I was able to leave a message asking them to call me back instead. They called me back later that night and the issue was that the credit card used was not my own. To fix the problem, my mother just had to get on the line and they did a three way call with her bank to verify that it was in fact her using the card. That part went fine, but after that the rep had to redo the entire order, which took over an hour. We verified shipping info and that was it.

The next day, another rep called me and asked to confirm the shipping address again. I confirmed with her and then logged into my account to double check they had everything correct, which they did. A week passes by and I check my account to see what the order status is. At this time I had not received any actual confirmation that my order was officially processed or being processed etc, which is unusual. My order said that it was still processing.

At this point I start emailing customer service to ask about the time frame of processing orders. With the order I had earned over $350 in rewards, but since there is a limited time frame to actually use the rewards I was concerned I would lose them. I made a few inquiries and each time was told that the order was still processing.

By this point the order was made over two weeks ago, and I still had yet to receive a confirmation and it looked like it was still processing. I write to customer service a more detailed email about the issues. Days later I receive a call from them, asking yet again for my shipping address. Once I confirm my address, it comes out that the billing and shipping address have to be the same. WHAT?!?! Why were we not told this from the start, I have no idea. I shop online a lot and never had an issue sending things to other people, not even once.

The rep then tells me that since the shipping address would have to be changed to my mothers, who lives on the other side of the country, it would cause the system to force another bank verification, and my mother would need to take part in another three way call with her bank. By this point I am aggravated, and although I could have just switched it to my own payment info, I didnt want to have to go through an hour long call confirming each item in the order. I just called it a wash and let my mother know not to bother with any more verifications if she were called by Torrid. I assumed that was the end.

Yesterday, I had 5 or 6 emails from Torrid about items in my order being cancelled. I log onto my account to see what is going on, and see that the order is still there and the address has been changed to my mothers, who never heard from them or did another verification. I have now asked for them to cancel the whole order.

Their online ordering system is really archaic. Ordering clothes should never be so difficult - whether you are buying for yourself or someone else. Their communication is also pretty poor, and very slow. I do have to say that the reps I spoke to on the phone were great. Its not their fault but the system they have to work with.

Because of this experience I will no longer be a customer, and I would not recommend that anyone shop there, especially online.

It's not worth the headache to join any of the Just Fab memberships. I have Fab Kids and Just Fab and have had nothing but issues. I initially signed up for a good deal, but it was not at all worth it.

There has been several times where I skipped the month -and I always double check it went through - but I still got charged the monthly fee. And getting that refunded is very difficult. They make it so difficult that you will likely give up, because you'll need to spend hours on the phone arguing. They will tell you that you made a mistake. I had to go as far as canceling my debit card and getting a new one.

Aside from that the quality is poor. I bought my daughter boots and within two days the sole entirely fell off! I emailed customer service and they said I can return it but a return for a refund will cost you $15. Again, they make it difficult and not worth the hassle. I've had another pair of kids shoes break after one week, another that was sized incorrectly, a pair of boots for myself that were Walmart quality in looks, and a shirt just as poorly made.

There are countless people like me who were wrongly charged even AFTER canceling their membership. I don't know how they get away with it but this is one of the worst, most dishonest companies I have ever dealt with in my entire life.