From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Love the clothes. They fit great. My grandsons love all the stuff i get for them. Says the stuff is comfy
So according to the delivery services representative (Ontrac) my package was delivered to my address. Yet I have nothing! I have been home all day waiting for my package and as soon as it shows delivered I run outside to see where they are and nothing. Mind you I have the ring camera/ doorbell and no one ever came to my door! I ask neighbors who were outside and no one seen any deliveries made. I only have 3 neighbors a total of 4 doors in my apartments and none of us received my package! I'm very upset and will never order from fab kids again! I will warn everyone of the unprofessional delivery services of ontrac and the fraud of fab kids! I will be calling my bank for my money back and block fab kids for taking monthly v. i. p payments! Very upset!
Hello Nichole,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
The mobile site is slow and awkward to navigate it's always so jumpy. Customer service tries to help but are limited by the company themselves. I've had one problem after the other from the site not letting me put in my correct zip code; leading to me not being able to purchase with credit card. To exchanging items telling me I can get the exact item just in a smaller size to it being out of stock after I've returned the item that I would have just kept if I'd known I couldn't get the smaller size. To being told well you can purchase it when it gets back in stock why can't you just send it out to me then when it gets restocked?! The shoes and clothes we get from here I love, my kids love, and we've never been upset with the quality but the headache of dealing with the company has me wondering why purchase with them when Amazon makes everything so easy and has amazing customer service. If everything fits so you don't have to deal with hoping you actually get your exchange and if they ever get the zip code thing figured out (it's been 3 years and even suggests the correct zip to ship to) they'd be a great company but until they get their issues fixed they seriously are horrible to order from. Just wish their service matched their product quality.
Hello Paula,
Thank you for sharing your overall experience with us. We deeply value your business with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
When you buy once from them they automatically take 50$ every month from you even if you dont buy! They got me and i could not have my money back. And the shoes are cute but they do not lasts they are sheap. WORSE EXPERIENCE EVER DONT BUY THERE!
Hello Audrey,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I am still waiting on my order! It's been a month now and still not even shipped! Horrible
Hi Angela,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
This is the SECOND package that's either lost or extremely late. I've ordered 4 times from FabKids, the fourth time being this recent order. That's 50%. What grade would you give yourself? Your customer service this time was a joke. I still haven't recieved a confirmation email saying that anything was even documented. I ordered on September 13,2021. I first had a delivery date of September 22, then it delayed to the 27th, and now on September 29th the carrier doesn't even know where my package is and neither does customer service. 2 lost packages out of 4 orders in a year? I'll be passing on you guys from now on, so disappointing.
Hi Jacqueline,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The clothing was cute a lot of choices but my daughter's head band was broken and this is the second time I've gotten one that was broken maybe add some better glue to keep a better hold!
Hi Jordan,
We appreciate your feedback on the quality of the headband you received! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Everything was great thank you for a great experience
Hi Caleb,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Fab kids is the greatest! Always cute things for both boys and girls. I'm very pleased with every purchase
Hi Vanessa,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
Not good can't seem to talk to somebody about my order
Hi Cynthia,
We appreciate your feedback on an order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I am writing this review wondering where the hell the items I ordered could possibly be. According to Fabkids it left a place in Georgia on August 30th. I placed the order on August 24th. Well here it is September 13th and nothing has updated or changed. Last time I checked something shipping from GA to VA doesn't take two weeks.
All I know is I'm getting irritated and my patience is growing thinner by the day. Guess I need to get on messenger and attempt to find out where my items are being held hostage. I will not be purchasing from this site ever again.
Hello Erin,
Thank you for sharing your feedback regarding the delivery of your order. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I love the new shoes I got for my grand daughter and she loves them too
Hello Beth,
Thank you for choosing FabKids! We appreciate your feedback. Glad to hear that your granddaughter loves all the items you've purchased from us. Have a good day!
Best,
Bella
We have absolutely loved every order we've received! They fit comfortably and are made with amazing material
Hello Abigail,
The team here at FabKids is so thrilled to hear such good feedback, and we're proud to be one of the best sources of kids' apparel!
Best,
Bella
Wonderful, everything fit perfectly. We love FabKids they never disappoint
Hello Jessica,
Great! Thank you so much for your awesome feedback! We appreciate your continuous support of our products. Your positive review of our clothing is such an inspiration for us!
Best,
Bella
My daughter love this store. It's has everything she needs.
Hello Kamero,
Thank you for choosing FabKids! We appreciate your feedback. We hope that your daughter will love all the items you've purchased from us. Have a good day!
Best,
Bella
I am missing the boys shoes which was a gift! I have not received anything since and I am debating on canceling my subscription. This is the third time this has happened. Will this be resolved?
Hello Kenya,
Thank you for sharing your feedback regarding the missing product. We will contact you within 48 hours for further assistance.
Best,
Nelle
I love shopping on FabKids website. The prices was super awesome and affordable. I only paid $21 for 5 t-shirts, 5 jeans, shoes, and 1 denim jacket that is that value of $330. My 7 year old son look cool and hip when he goes to school. I am a happy mom. The packaging was perfect and organized. The clothes were folded and clean. The shoes were clean and brand new. Thank you FabKids.
Hello Eboni,
Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
This is the second time I have ordered from this company without my order coming to me. The tracking number from the company says the package is on its way. I contacted the post office and they say they still haven't received it.
Hello Tristan,
Thank you for writing a review regarding the status of your order. We will contact you within 48 hours for further assistance.
Best,
Nelle
Honestly, what is the point of leggings if you can see their underwear clearly through them? The one pair that wasn't see through felt as rough as sandpaper. Not at all worth the price. I'll stick with Target or Walmart instead.
Hello Lauren,
We are sorry to hear if you are unhappy with our products! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've had only good experiences with fab kids, size fits perfect, good quality, he enjoys wearing them. I wish they had more selection though. There are times I want to order something and they don't have it in stock.
Hello Yelena,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristie,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy