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Paula L.

Contributor Level

Total Points
80

1 Review by Paula

  • FabKids

10/21/21
Verified purchase

The mobile site is slow and awkward to navigate it's always so jumpy. Customer service tries to help but are limited by the company themselves. I've had one problem after the other from the site not letting me put in my correct zip code; leading to me not being able to purchase with credit card. To exchanging items telling me I can get the exact item just in a smaller size to it being out of stock after I've returned the item that I would have just kept if I'd known I couldn't get the smaller size. To being told well you can purchase it when it gets back in stock why can't you just send it out to me then when it gets restocked?! The shoes and clothes we get from here I love, my kids love, and we've never been upset with the quality but the headache of dealing with the company has me wondering why purchase with them when Amazon makes everything so easy and has amazing customer service. If everything fits so you don't have to deal with hoping you actually get your exchange and if they ever get the zip code thing figured out (it's been 3 years and even suggests the correct zip to ship to) they'd be a great company but until they get their issues fixed they seriously are horrible to order from. Just wish their service matched their product quality.

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Jennifer M. – FabKids Rep

Hello Paula,

Thank you for sharing your overall experience with us. We deeply value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

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