From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I saw an add on Facebook and went to their site from there. Their shoes are cute and average quality. What I did not anticipate was the monthly fee charged to me automatically. I did not agree to this or if I did, it was not explained well or was not out in the open. I bought shoes for 20$ in October and saw charges in November for 39.99$. And December for 39.99 $ without shopping with them since then. I am disputing those charges. Even if they are now "credits" for their shoes but why would I want their credit when I can keep it as US dollars. Stupid.
Have a whole bunch of "points" accumulated and finally wanted to use them. I place my order and the WHOLE thing was cancelled due to them not having any of the items available. I don't understand. Not just 1 item but ALL! Took all that time to pick out outfits and shoes. At this point I just want all my money back from my points that accumulated over the months that I paid!
Hello Amanda,
Thank you for writing a review! We are sorry to hear that you are unhappy with how the credit works. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've had all good experiences with fabkids great on sizes and the prices are great as well
Hello Laura,
We're so pleased to know that you're completely satisfied with shopping with us! We'd love to continue providing great service to our valued members like you.
Best,
Nelle
The boots were very cheaply made. The suede like material already started to rub off in one wear.
Hello Summer,
We are sorry to hear that you are unhappy with our quality products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've been charged monthly for a while & thought I could pay for my shoes with the balance I've accrued but that wasn't the case. My bank account got charged & I still have a balance at fabkids. I use fabkids as a convenience. It's certainly not cheaper nor better quality than other shoe stores. Why keep my money & my rewards but charge my bank account? Sure, you'll get more money upfront but you'll lose potential & current loyal customers. I won't be letting fabkids charge my bank account again. I'll be spending what balance I have left & I'll be deleting my account. You guys are dirty business people. I've told everyone I know about this.
Hello Aimee,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Sparkley shoes are super cute yet the soles were already PEELING off on day one, cute furry boots Falling apart, week one. All of the leggings are super cute yet paper thin. I would compare the quality of clothing to the granimal clothing line... only difference is their leggings are $3.
Hello Lauren,
We are sorry to hear that you are unhappy with our quality and pricing. We will contact you within 48 hours for further assistance.
Best,
Nelle
Great great great great great great great great great great great great great great great great great great
Hello Wyneka,
We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Never again I order on 11/29/2021my order was SUPPOSED TO BE HERE ON THE 1st of December. Nothing was received I even called fedex and they said they haven't even received the items. I am very pissed because they will not refund me my money and nothing was ever shipped. Currently going through a dispute with my bank about them. Don't order please they are scammers!
Hi Elainey,
We appreciate your feedback on your shopping experience with us! We've sent you a request to www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
I submitted an order in Sept. It was scheduled to arrive on Oct 6. By the end of November, the package still hadn't arrived. I contacted customer support to ask for the status of my order, and they told me my package had shipped and just keep checking the tracking link. Every time I checked the tracking link, the delivery date would update to tomorrow. Seems like a scam.
Hello Sonja,
We are sorry to hear that you are unhappy with our shipping. We will contact you within 48 hours for further assistance.
Best,
Nelle
Customer service experience for me calling in with 1 question did it. They are hard to understand and don't seem to know or care, rude, hung up on me multiple times never called back, while I was trying to place first order(knew then something wasn't right). False advertising!
Hello Sarah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
The clothes are not as cheap as they say and the quality is so/so. I was a member for quite some time, and only because I kept forgetting to cancel each month so I would have to keep using my member credits. I had built up 7665 reward points over time. One day I talked with someone online to cancel. I was never told that all my points would be erased once I was no longer a VIP. Interesting that they don't credit you the $40 they charged you for the month but they will delete all the points you EARNED. I spoke with someone and explained and was told no way to get them back. I even asked if they could possibly give me a small courtesy credit for being a member for so long. NO. They will, though, offer you credit to stay on as a member, so they have the capability. Waste of money! You can get better clothes at Children's Place and way cheaper will free shipping all the time.
Hello Mary,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
As always they helped with what I needed done in a quick and professional manner
Hello Savannah,
Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Problems with my order! Instead of sending back my order that I had already paid for! And doing a email that I don't check daily you could of picked up phone and called me! Left me a voicemail if I didn't answer! Then the money I spent out of pocket you put in my account for your company! It should of went back into my checking account! I've been with y'all well over a year now. The stuff I paid for you did something else with. So three items were no longer available! I'm pissed how you guys did that. How dare you sell something that I've already paid for! Or whatever you did with my kids stuff. Still trying to figure that one out.
Hello Jennifer,
Thank you for sharing your feedback regarding your experience with the order that you placed. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered several articles of clothing for my son. He is a small 3 yr old. 3t is typically large on him so that's what I ordered from your company, except I washed it all once before wearing and it's all to small. So now he can't wear it and it was a waste of my money. I think I'm going to cancel my membership after this.
Hello Megan,
Thank you for writing a review! We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Always fast shipping and great quality products. Cheap prices but good clothes.
Hello Dayna,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
My daughter always looks forward to shopping on fabkids to see all the great finds!
Recently shipping has been really really long but I guess that's everywhere so if you're going to order hopefully you don't need it right away, just make sure you have time to wait for it.
Hello Deanna,
Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!
Best,
Nelle
My package was delivered super fast and exactly like described on the web, loved it!
Hello Yackesy,
Thank you for writing a review! We are happy to hear that your package arrives early. Enjoy your purchase!
Best,
Nelle
They have the coolest shoe but the last few dinosaur shoes i got. Seem to separate at the toes after about a month. If you not getting the 2 for $6 deal then these shoes are $20 $30 i need more than a month of regular walking for that price. Shoes are cool look great my son love them. He gets compliments everywhere he goes. I would just save those shoes for special occasions to help make them last longer.
Hello Sonja,
Thank you for writing a review! We are sorry to hear if you are disappointed with our shoes. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Always great cloths and fast delivery. My daughter absolutely loves everything she receives from Fab Kids
Hello Mindy,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Everything I purchase is always great quality! My girls love them!
Hello Cynthia,
We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your overall experience with FabKids! We deeply value your business with us and your feedback is important for us to hear. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle