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FabKidsReviews 4,106

3.2

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Cute
March 7, 2022

Easy and super cute shoes my daughter loves them she wears her new pair all the time

Date of experience: March 7, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Aliya,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad your daughter is enjoying her shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Alabama
1 review
0 helpful votes
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Scam
February 23, 2022

They gave 3 months of "VIP" funds back just to charge the VIP price three times. They charge you before the 4th of the month rolls around and always charge on the 3rd. Supposed to be you can skip the month from 1-5th of each month. Very dissatisfied. The stuff is what the quality you get from buying it on sale.

Date of experience: February 23, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Trey,

It is with great regret that we received your feedback regarding the monthly credit that we have. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Canada
1 review
0 helpful votes
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Horrible
February 14, 2022

The worst ordering site I have seen in my life! As soon as I ordered shoes for my daughter, they kept my card number and kept the supposed credits of $52 when you call for a refund, they only give you back $48 for supposed costs! The first time was last month and twice this week unbelievable! Be careful with this company because if you don't look at your account statements they can take a lot of money from you. My last order was at the end of October, the shoes have always been great but for these reasons of scams I will never buy anything again. It's a total lack of respect to credit customers for no reason!

Date of experience: February 14, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Coralie,

Thank you for writing a review! Your feedback about the VIP membership policies is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Oregon
1 review
1 helpful vote
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Scam
January 27, 2022

Absolute scam in my experience. Placed an order and never received it. Contacted the company and they told me they didn't have those items in stock anymore so they offered a store credit. I accepted and went to spend it but my new order was not enough for free shipping. Since I'd already paid shipping on the items I did not receive I reached out again and have received no response from the company despite multiple attempts. An additional order I placed at the same time as the my original order is still yet to arrive. I placed that order over a month ago. The company also will not respond to me on this issue despite many attempts. They took my money and I did not get my order.

Date of experience: January 27, 2022
Jennifer M. — FabKids Rep
over a year old

Hi Elizabeth,

We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.

Best,
Cathy

Georgia
0 reviews
1 helpful vote
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Quality
January 22, 2022

The shoes only lasting one to two wears. After that the shoes are coming apart! Only reason I brought some shoes this mouth because I had a credit. I been buying shoes from you guys for years and the quality just not there anymore!

Date of experience: January 22, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Tiffany,

Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you immediately to help you further.

Best,
Jane

South Carolina
1 review
0 helpful votes
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Satisfied
January 22, 2022

I had a good experience with fabkids. Even when returning items, they are very polite and and organized

Date of experience: January 22, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Angie,

Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!

Best,
Jane

New Jersey
1 review
0 helpful votes
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Diva approved!
January 22, 2022

I have a very picky diva who loves to stand out. The clothes we get from here are always well made... in the most adorable prints. And soft! They withhold better than department store brands as well. Highly recommend.

Date of experience: January 22, 2022
Jennifer M. — FabKids Rep
over a year old

Hello April,

Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!

Best,
Jane

Indiana
1 review
0 helpful votes
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It was easy for my 9yr old daughter. She was happy with the product. Unfortunately it wasn't delivered on time.

Date of experience: January 21, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Cecilia,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch immediately.

Best,
Jane

North Carolina
2 reviews
0 helpful votes
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Granddaughter
January 21, 2022

Great quality clothing, up to date styles, fits true to description..

Date of experience: January 21, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Bonnie,

Great! Thank you so much for your awesome feedback! We appreciate your continuous support of our products. Your positive review of our clothing is such an inspiration for us!

Best,
Bella

California
2 reviews
0 helpful votes
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Perfect Fit
January 21, 2022

I love the quality of items FabKids provides, My five year old daughter loves the selections of shoes even my One year old loves his light up shoes. As I said FabKids is the right FIT! If its Shoes, Clothing or accessories! Definitely recommend!

Date of experience: January 21, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Guadalupe,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Texas
0 reviews
0 helpful votes
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They are Beautiful
January 21, 2022

Just like its shown in the picture! The colors are very bright and my daughter loves them. Definitely purchase these shoes.

Date of experience: January 21, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Shyquana,

We're glad you enjoy our unique styles! We’re also happy to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!

Best,
Zeth

Virginia
1 review
0 helpful votes
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RUSH SHIPPING
January 7, 2022

I paid extra to have shoes get here with rush shipping. It's going on day 6 now and still haven't received the shoes, nor have they been shipped out. This is the 2nd time this has happened. Customer service is not helpful whatsoever! Never purchasing shoes from them again. Terrible service!

Date of experience: January 7, 2022
Jennifer M. — FabKids Rep
over a year old

Hello Chanel,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Utah
1 review
0 helpful votes
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Love shopping on this site
January 2, 2022

I have always been very satisfied with everything I get. My daughter loves her cloths and shoes.

Date of experience: January 2, 2022
Jennifer M. — FabKids Rep
over a year old

Hi Cecilia,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy

South Dakota
1 review
0 helpful votes
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5 stars
December 29, 2021

The clothes and boots were very much in excellent condition.

Date of experience: December 29, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Connie,

We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!

Best,
Bella

New Jersey
0 reviews
0 helpful votes
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Comfortable purchasing
December 29, 2021

Cute, cozy and beautiful clothes for kids of all ages. Especially for little girls-princess. Thanks.

Date of experience: December 29, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Iryna,

Thank you for such an excellent review. We appreciate your time to share how satisfied you are shopping with us. That is what we always aim for, your satisfaction!

Best,
Bella

Texas
2 reviews
0 helpful votes
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Never right
December 29, 2021

They kept sending me the wrong shirt and I never got the right one. Often the clothes were too small and the next size were too big.

Date of experience: December 29, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Ann,

We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.

Best,
Bella

Virginia
1 review
0 helpful votes
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Read the reviews people about FabKids! Not a good company still no package for my daughter for Xmas

Date of experience: December 22, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Madeline,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Ivy

Illinois
1 review
0 helpful votes
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I bought my items on sale before blackfriday but was able to get the blackfriday prices $155 worth used my $39.95 that was taken from my account to purchase on top of $34.03 extra on Nov. 13th estimated delivery set for Nov. 23rd and package received by lasership. Still no package call Dec. 2nd fabkids said wait until sat and or 72 hours before anything could be done. Again no package decided to give them extra days so today Dec 9th no package and fabkids again said give it 72 more hours uhm no so contacted lasership they don't know if they even have my package. Now on hold for 45 min waiting for someone to refund ALL of my money not send me a check in 6 weeks. I asked for someone that is the boss not a supervisor and they said they dont have a boss they will send me to another supervisor. You are telling me you don't have a boss so you are the CEO/CFO? Everyone has a boss and here I am still holding to get my money and cancel my membership. They now want me to wait 24hours to speak with me. This is horrible customer service and I will never recommend them to anyone. I will personally make it my mission to write bad review after bad review and let everyone know about them.

Date of experience: December 9, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Megan,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

South Carolina
1 review
0 helpful votes
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Ridiculous company
December 7, 2021

I placed an order for numerous items. I received an email with an estimated delivery date which was not met. They use a shipping company by the name of Lasership which is unknown to me. I called Lasership and they inform me that it's been delayed and will take up to 2 more days. Well those 2 days came and went AND STILL NO PACKAGE! So I called back... Lasership doesn't know where my package is! Sooo I called Fabkids and they said that my order WAS at Lasership facility! What a joke! I told them to just cancel my order and refund my money! They then told me they can't cancel my order because the package was already shipped AND AT Lasership facility... Ok, this is your shipping company, so why you can't call YOUR shipping company and ask for the package to be returned to you because it sure not getting delivered to my house!?!? If you ask me, this company is a scam and a pure rip off! SO IF YOU ARE THINKING ABOUT ORDERING FROM FABKIDS, YOU MIGHT WANNA RETHINK THAT IDEA AND SAVE YOUR MONEY AND AVOID THE HASSEL! IF I COULD RATE THIS COMPANY BELOW A 1 STAR. I'D GIVE IT A NEGATIVE 100 STARS... THAT'S -100 STARS!

Date of experience: December 7, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Sherry,

Thank you for sharing your overall experience with us! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Oklahoma
2 reviews
0 helpful votes
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Always good
December 7, 2021

Never have a bad experience with this company. Been using them for years!

Date of experience: December 7, 2021
Jennifer M. — FabKids Rep
over a year old

Hello Brittney,

We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!

Best,
Nelle