From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Very good products and shipped fast. Order came and was in perfect condition
I got my kids a few pairs or these shoes. The ones I got my daughter fell apart after only wearing then a handful of times.
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great clothes and quick delivery. The clothes are very cute and reasonable.
Hello Sandra,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Everything that we buy I've been very satisfied with only shoes I've had to return for a bigger size which I'm totally satisfied with other than that
Hello Anna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes lasted 2 weeks. The rubber tops of the shoe peeled off and the material faded. My son only wore them to school, and the amount of wear and tear is ridiculous! $40 for shoes that lasted 2 weeks? I'd be better off with Walmart shoes for half the price.
Hello Danielle,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
My niece loves her outfits. Whenever I have the credits, I let her pick her outfits.
Hello Ronda,
Thanks for the great review! We are delighted that you enjoyed our products! We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback!
Best,
Renz
Kids clothing was ok. The designs are not that different and can be found in pretty much any kids store. Would love to see some fresh looks instead.
Hello Erin,
Thank you for writing a review! We appreciate your feedback on the designs we have available online and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
At first I didn't get paying 40 a month, but then I started loving it! Every few months I pick out more clothes for my kids that I've already paid for. My husband even likes it now. Which is not normal haha. Plus the clothes and shoes and accessories are high quality and super cute. My girls LOVE their fabkids clothes and shoes and hats!
Hello Amy,
Thank you for sharing this wonderful experience. We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback! Have a great day!
Best,
Renz
My daughter loves her light up shoes but the pants were way too small. I would love a bigger size but it's too chaotic to ship it back and get a bigger size.
Hello Dynasty,
Thank you for your review. We are sad to hear that you are not happy with the size of the item. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Good experience.
Everything that I ordered arrived within 1 week. All items were in the box and the clothes were good quality.
Hello Anastasia,
We’re so happy to hear you’ve had a great experience with Fabkids. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
Always a great deal and so worth ot to be a vip member, it is a great site with great quality clothes and shoes.
Hello Butterfly,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide gorgeous, high-quality items for you at a reasonable price! Have a fantastic day!
Best,
Renz
My daughter loves her sneakers and they are very comfortable
Hello Jessica,
Thank you for the positive feedback! We are happy to know that your daughter loves our products! Have a great day!
Best,
Renz
My granddaughter loves every pair of shoes she gets and I love the credits she accumulates over time because it ensures me she will Always have a new pair of shoes. Good job!
Hello Michelle,
Thank you for leaving a review. We will always make products that serve the needs of you, your family, and your friends. Have a great day!
Best,
Renz
I order for my daughter and everything I've ordered has been great.
Hello Barbara,
Thanks for your review. We are happy to know that you are satisfied with the items you ordered. Have a fabulous day!
Best,
Renz
I love all my products that I bought from fab kids I buy cloths shoes ect every month for all my kids and they love there Al fits and shoes I am very happy for they prices because Iam coupon and deal person because I have 8 kids. I like to tell my friend or new friends or just ang body that I talk to about this site
Hello Laura,
Thank you very much for spreading the good news about Fabkids! We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
Thanks for sending a return label so quickly! My daughter loves her FabKids ensembles!
Hello Valerie,
Thank you so much for taking the time to share your wonderful experience with us. We take pride in knowing our members are happy with our products and services. Have a great day!
Best,
Renz
Started with them some time ago and was quite satisfied. Missed the disclaimer that I would be automatically paying $39.99 per month and realized I had accumulated quite a sum. Be careful. Since I first joined the quantity of clothing as almost disappeared. They have totally changed. Cannot recommend that anyone join at this time. The idea was good, but they have fallen apart.
Hello Ellen,
Thank you for writing a review! Your feedback about our new set of items is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I ordered these for a gift and did not receive them in time. Shipping took 3+ weeks :/
Hello Sara,
Thank you for writing a review! Your feedback about our shipping timeframe is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Package showed it was delivered however never received it
Hello Emily,
We hear you! We are sorry that you never received your recent order. Our member services team will get in touch with you right away to make things right. Thanks!
Best,
Renz
I ordered 3 items and I only received one of them. After two more weeks of waiting after I received the first item I checked with customer service on my other 2 items and he assured me that the other items were shipped and I would be getting them soon. I checked 2 weeks later and they said they could not find a label and it looks like my items WEREN'T shipped and now they were out of stock. I've only ordered once before and also had issues with that order, so I'm not going to be one to recommend ordering from here.
Hello Melissa,
Thank you for your honest feedback. We're sorry to hear about your negative experience with your order. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorie,
On behalf of all of us at FabKids, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad