From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Trustpilot Review- Let's see if they get back to me this time or send me another patronizing automated email
Update: Provided additional information and have heard nothing back -6/6/22
5/23/22- Got sucked into a deal on Facebook with their shoes, buy one get one or get one half off I'm not sure what it was. But the light up shoes that I had bought literally took a dump after 1 month. The velcro looks nice at the get-go but after a month of use the velcro is absolute garbage. I would advise not to get anything from this site whatsoever. The shoes do not last, and they will not refund you any money for this.
I love this website, if I had to share one negative it would be that the sizes of tights run small. Other than that I enjoy busing this website!
Hello Keeonna,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Quick shipping and great quality as always! The items I order are for my grandkids & the sizing is always right on. We love Fabkids!
Hi Jennifer,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I love Fabkids, my kids and grandchildren I shop on Fabkids for their clothes, shoes, etc. I have been shopping online with Fabkids for about 1 1/2 yrs.
Hello Desiree,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Unfortunately the sizing on nearly everything was huge. I have put things away for next year But we won't order again. For the price we will go a store to ensure sizing is right
Hello Jillian,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your product size concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the VIP membership. It costs money every month for the membership but you get your money you pay back as a credit in your account plus because you are a VIP member you get crazy good deals on there products. And there rewards program adds up fast and they have lots of stuff you can get with just rewards points even shoes or an extra $10 and you can use more then one promo/ discount offer at once. Anyways every time I get stuff my cart of around $130 will be like $7 and that's for 2pair of shoes 5 pair of pants and a couple tops. There backpacks are very good quality and my daughter loves them.
Hello Melissa,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
I shop for my toddler an I love the shoes and clothing so much so many cute styles u can't find in stores I have not been dissatisfied not once
Hello Tiyiana,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Ive veen very satisfied with the quality of the clothing & shoes. Well made & cute! Shipping was right on time as well
Hello Elizabeth,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
We get the monthly membership amount taken out of our checking account. As normal, we wait till we have some money saved up and order. We had $119 credit this time. I jumped on and ordered 7 items. All on sale. With the $119, it said I owed $22 and change. When my bank statement showes up, they charged me full price for everything. And get billed $155. That's on top of the $119 credit. So they didn't give me the sales price at all! If they don't fix this, I'm sending it all back, and stopping the membership. Target will be happy for me to buy their sales price items...
Hello Kathryn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the promotion. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My experience with this site is always good. Only tough part is sometimes finding sizes for my kids big feet! Lol
Hello Liane,
We are glad you are enjoying our website! Your feedback about our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
FabKids has super cute clothes and shoes. Shipping is relatively quick and their customer service team is friendly and efficient. In truth, I have only needed to contact customer service once. Their prices are a bit high for children's clothing and you could probably order twice as much for the same price elsewhere but I find their quality and fit to be better than most.
I also like that you can skip months and as many as you want.
Hello Tanya,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
FabKids was great when we first signed up and got shoes at a great price. But now it's just a nuisance. Remembering each month to "skip" our membership fees of $40 or it's taken out of my bank account. The deals don't last. When we do make purchases, it's only ever through the sales or clearance section, because everything is WAY overpriced. The clothes are adorable, but it's not worth paying $40-50 for one dress that's only going to be worn a few times before she grows out of it. For those who can afford it, then this is for you. For those who can't take a "surprise withdrawal" each month, then don't waste your time. That reminds me, I need to go skip this month again already.
Hi Candace,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Both pairs of shoes I bought my daughter for her birthday fell apart from the soles the first time she wore them. This will be my last purchase and I'll be closing my account.
Hello Lyndsey,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The size I ordered isn't the size I received. I have had several items tear up within a week!
Hi Shelley,
Thank you for providing feedback about the items that you purchase! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I have been shopping for awhile and I'm very satisfied with the beautiful selections of items for my granddaughter. I love how the return system works where there's no hassle you send unwanted item back and receive your correcting items with no problem.
Hello Tina.
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
Best,
Mary
I ordered the normal size for my girl and surprise! She has grown so quick, we needed to go up a size. With just a few clicks, my exchange was ready for the mail. I was able to print the label & ship from my mailbox. We received the new order in a timely manner…
Hello Tara,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Arrived in excellent condition and early. The clothes are well made and beautiful and very comfortable. My grandson loves them.
Hi Bonnie,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Prompt delivery and exactly as the picture
It's a perfect summer shoes for my 4 years old girl.
Sure she loves it
Hello Mojisola,
Thank you so much for your feedback and for sharing this with others that you like our product! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Using fabkids website was fine nothing is an issue other than the shoes - total crap, will NEVER buy shoes from Fabkids again
Hello Victoria,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Have ordered many times from here and has been great
Hello Steven,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your experience with our promotion and the quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary