From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
It's all for my granddaughters they love your style
Let's see, I ordered on the 5th and it's the 14th but still hasn't shipped? I've had quicker shipping/receiving experiences from China! Pretty much been the case other times I ordered so I stopped but decided to give another chance.
This is THE LAST order that I will ever make.
Hello Wendy,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
One day, I purchase an item. They gave me two different sizes for the tights. One was a 6/6x and the other one was for a baby 2T. And my daughter cannot fit a 2T. But other than that everything is good my kids love the website.
Hello Starquella,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been trying to cancel this service for over a year, i keep getting charged and so i wait to use the credits, but it turns out to be just as expensive and the quality is so terrible.
Hello Claudia,
Thanks for sending your review! Your feedback about our product quality and pricing is important, and we would like to address this as quickly as possible. We would like to discuss further the member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Unfortunately one of the shoes did not light up. My son loved the shoes, so we just took them as they were. I talked to customer service and since we were not returning the shoes (my son wore them the very next morning we received them and wouldn't take them off) the representative gave me 20% off my next item. I think that works for me.
Hello Wendy,
Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Good but one product broke few days after i bought it.
Hello Sheila,
It is with great regret that we received your feedback regarding the quality of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
No delay in shipping of my items. Will forever purchase from this site!
Hello Sharon,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Awesome the clothes and shoes are very good I love them
Hello Danny,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Weird websit and confusing at tines. Variety and choices not that great and God knows when we will get delivery
Hello Nazia,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fab kids has really cute clothes but there is not much variety. Everything is unicorns and cats. There needs to be more neutral options, more sparkly solids, and basics
Hello Jonae,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My experience was great and it was fantastic and I do eno
Hello Latronia,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Was extremely please with the items I ordered for my granddaughters. The best was the low prices. Always looking for
Good bargains on good quality clothes and shoes. Especially from websites that rated good. Am very careful with online orders. Have order items online before that were not as advertised.
Hi Evelyn,
Thanks for writing a review and for making your purchase! We can't wait to hear feedback from you once you receive your order, we hope you like them!
Best,
Tina
I have not received my order. It has been several weeks since the order was placed.
Hello Gwyn,
It is with great regret that we received your feedback regarding the status of your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The site is easy to use and I always get my items in a timely manner.
Hello Ashanti,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. Happy shopping!
Best,
Lia
Ordered 3 pair of boys shoes and were great quality! Shipping was also very quick!
Hello Jennifer,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Easy and helpful very informative. Literally just have to follow instructions given I kept overlooking a button
Hello Ameerah,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in FabKids! Hope to hear more from you in the future!
Best,
Lia
Fabulous. Awesome. Beautiful. What'cha think Fab Kids? New slogan? Although this is not a "Name a new slogan" contest, I know! Perhaps a review and a recommendation.
"Come Join Our F.A.B Kids!"
Hello Michelle,
Thank you for sharing your experience with our VIP membership and the sizes of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
So far I have no regret shopping with Fabkids. My kids love their products.
Hello Adebukola,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
The same thing that happened to Melissa of Sheffield, AL happened to me! Except she got helped I got told ~\•.•/~ I don't know what to tell you…. I didn't agree to pay EVERY SINGLE FREAKIN MONTH! I have four kids and lost my job and I still have to pay bills but from from a single paycheck! I really wish it was easier to maneuver! I love the products tho :/ just hate the fact that it had to be that way!
Hello Kristina,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
We've had a great experience with fabkids. Prices are great. As a busy single mom I love that they have 24/7 customer service, it's convenient that I can call if I need to at anytime. Definitely recommend fabkids to anyone!
Hello Valerie,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ruthie,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our style.
Best Regards,
Clark