From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Every piece of clothing I had ordered for my granddaughter fit her. It's hard to fine cute shorts that aren't to short for school. The T-shirt's I ordered go great with the shorts & leggings.
Beautiful clothes, just like pictures. Got here so fast was very happy. Twin G daughters are thrilled with them all!
Hello Deb,
Wow! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, affordable, and high-quality products for our valued members like you!
Best,
Nelle
Hassle free exchanges, timely, easy to deal with other than language. Not the greatest English. But al in all great service.
Hello Cassie,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Nelle
I ordered for the first time and they sent me the wrong shoe size. I ordered 13 for my daughter and they sent a size 2. I've tried multiple times to contact an agent on Facebook because they do not use email for complaints. They say that an agent will be with me then a couple hours later it says "Your chat with our agent has ended" when I never even received a message! Of course they messed up the shoes my daughter actually really liked.
Hello Kelsey,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Fabkids customer service is not helpful at all and fraudulent! I paid $15 for expedited shipping to get my kids' shoes before the first day of school. It was guaranteed to be here in 2-3 days. It has been 6 days and I still don't have the shoes! The agent kept repeating the same scripted speech insisting they were still within their correct time frame when they clearly are not! He refused to listen or be the least bit helpful! I will not use Fabkids again!
Hello Ashley,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I WILL NEVER order from fab kids again. Just because I don't want to be a VIP member means my recent order gets canceled?! That BS VERY UNHAPPY CUSTOMER I WILL STICK TO AMAZON!
Hello Rolanda,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Please take time to readHow can you lie about helping your customer's or finding them solutions when you refuse to reship them their order or return them their money in time so that their children will have shoes before school starts in 2 days. When you are responsible for your shipments being continuously delayed not once but twice and now won't even hold your carrier accountable for "delivering" a package to an individual at my residence that never happened. I ordered weeks in advance before school starts now I have two days before my littles start school for the very first time and all you tell me is to wait 72 hours for the carrier, ( who has already told me the packaged was "delivered" and they don't have it.) Then you would be able to find me a solution, instead of just helping me your customer now a resolve a issue immediately with a solution. I have tracked my packaged all over trying to get answers and all you do every so kindly is ask me to wait. So please who ever is reading this don't order from them it's not worth the stress the calls the tracking numbers and the magically mixed matched locations that your package will somehow end up overnight. And the repetitive scripted customer service lines from rude supervisors tops it all their 72 hour policy and them telling you to be patient and understanding, even when they've forced you into a impossible situation and won't bother to find a resolution is all just a facade for their lack of empathy or care that they really have because at the end of the day they have your money from the moment you click order. What you get or don't get, what stress, and concerns they cause you is not their problem they do not care. So know They won't help even when you really need it. So just DONT bother with this company.
Hi Zairia,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I pay for the subscription every month it charges my credit card with no problem the only problem it seems to have is Redeeming the credits that I paid for and are receiving the clothing items that I have purchased they didn't send my package they made a big deal about actually giving me the clothes that I ordered what is the point when I order $200 the clothes I wanted to be delivered on time and correctly I have never ordered anything from FabKids and actually been satisfied the pants are either the wrong kind of fabric the shirts are not forgiving cotton and the shoes are really cheaply made Andover price everything is overpriced for the quality of the items
Hello Marie,
Thank you for sharing your overall experience with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
It is usually a very pleasant, easy experience but when I tried to log out with PayPal I had the hardest time. Started the process in the morning and it wasn't complete until 10 p.m. I wish everything in the ordering process was easy.
Hello Mignon,
We are sorry to hear if you have a hard time paying your order using Paypal. We will contact you within 48 hours for further assistance.
Best,
Nelle
Easy checkout, fast delivery and everything fit perfectly!
Hello Erin,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
My package was sent to an address in Atlanta when I live in Mcdonough. On the email, it shows shipped out to my correct address. I'm confused on what happen and so was the representative who couldn't help me.
Hello Lekeshone,
We are sorry to hear if your package was sent to the wrong address. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I love all their products. Cheap prices good quality
Hello Brittney,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
My experience was worry free and I received my items in a timely manner.
Hello Alexandria,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
I love the great styles they have. I forget sometime to skip for the month. But i see they send reminders to shop.
Hello Brittany,
We are sorry to hear if you missed skipping the month. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
It was ok they never have the things i want in the sizes i need
Hello Isis,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Always had a great experience. Everything fits. Stylish, and my daughter loves to shop and pick her own clothes!.
Hello Stephany,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I had so much credit built up my last order of 2 pairs of shoes, a dress, 3 tops, 2 bottoms…. I paid $8! What's not to love about that?
Hello Brea,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you! Thank you for showing us some love! Have a great day!
Best,
Nelle
The items are one of a kind. A completely different offering from other children clothing sites. The service exemplary and deliver on-time.
Hello Michelle-Ann,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Great value for your dolllors.
This is one of the easiest way to c'shop for my grandkids. Love the variation on styles and it's so easy to shop for the grandkids.
Hello Maria,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Was very happy with the service provided. And will continue to shop and order as usual.
Hello Crystal,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patti,
Wow! We are happy to hear that your purchase fits perfectly with your granddaughter! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!
Best,
Nelle