From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Have been using JustFab kids for three years... I have always been happy with my experience..
I bought shoes clothes and swim suit she loves it all
Hi Faith,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
Never received my order have no idea where it is or why it says delivered when clearly it wasnt
Hello Katie,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I feel the boy clothes and shoes are not as appealing or the best quality as the girls clothes or shoes. I also waited about two weeks for these items to get here, which I needed way before that for a event I was attending. However, in the near future I will probably not purchase any boy clothing.
Hello Yasmeen,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
It took a long to get my order, but I love the quality of the clothes and shoes.
My kids love the clothes and I love the clothes and they actually last a long time
Hello Julia,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! Your comments will help us know what we can do better with our shipping service. We hope you have fabulous experiences with us in the future!
Best,
Jane
The VIP membership charges your account $40/month automatically.
The clothes/shoes/etc. Are cute but not great quality.
Overall, not worth the money.
Hello Becca,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Didn't come yet! So can't tell you about what I just ordered. Now old
Hello Ronnell,
Thank you for writing a review regarding the delivery of your order. We will contact you within 48 hours for further assistance.
Best,
Nelle
Everytime i order am Always satisfy. Good job fabkids.
Material on point!
Hello Aline,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Placed an order two weeks ago, was suppose to get my order before my trip. They then send me an email, stating my order was delayed, did not get an expected delivery after that. Then I go on my account and it still says pending. Plus I keep getting emails to review my purchases. How am I suppose to review something if I haven't received it! Make it make sense
Hello Jeanette,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I kept getting charged for my items and never received them. I finally just canceled my order and account. I'll never order from here again
Hello Amanda,
We sincerely appreciate the feedback you shared! We will contact you within 48 hours for further assistance.
Best,
Nelle
I spoke to a customer service representative that helped me reorder my purchase after never receiving it. Still, it's been over a month and there's nothing to indicate my order will be coming soon. I ordered the shoes in May hoping to get them for summer.
Hello Jennifer,
We are sorry to hear if you are unhappy with our shipping time frame. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I placed on order on Jun 18 and the expected delivery was June 24-July 2nd. I still haven't received anything and my order is still pending.
Hello Angela,
Thank you for sharing your feedback regarding our shipping and pricing! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
My kids love their item. And telling their friends about it
Hello Nadia,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Took over 2 and a half weeks to receive my order but was told my order would ship within 3-5 business days.
Hello Michelle,
Thanks for sharing your feedback regarding the shipping status of your order. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Horrible experience. I don't receive updates and my order of over $200 is still pending. I ordered stuff on June 21, it's now July 7th and order still pending. I'm cancelling this subscription.
Hello Damikia,
We are sorry to hear if your order has not been shipped yet. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered on June 16th. Order wasn't delivered until 7/6. Initially delivery date was 6/26. No tracking information. Contacting customer service was the worst ever. No updates. Safe to say I'm closing my account and will never order from here again.
Hi Tiffany,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
My kids love the shoes and the dresses. Shoes are perfect in size...
Hi Shovana,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I did not read anything about a subscription and all of a sudden they take 39.95 out of my account. I feel this company is struggling if they have to slip and hide that type of information in
Hello Vante,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
My daughter always feels so cute and stylish in her clothes, shoes and accessories! Having these things paired together and sold as outfits makes it super convenient and takes all the brainwork out of trying to match everything myself. None of her friends have the same stuff so she feels one of a kind :) The only downside is she is starting to out grow your stuff! Too bad there isn't a FabTeens line!
Hello Olivia,
Wow! Thank you for sharing your great feedback! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Nelle
I bought 5 pairs of shoes as all 3 of my girls feet grew all at once! The first pair had the camo decoration come off the first day she wore them! Then the 2nd pair had the top separate from the bottom in 2 1/2 weeks! Then 3 days later, the 3rd pair did the same thing! 4 days after that the 4th pair had the sole come completely off! The only reason that the 5th pair hasn't fallen apart is because my daughter is afraid to wear them!
If you are going to buy shoes fry FabKids, be sure to have shoe glue!
Hello Jodie,
We are sorry to hear if you are unhappy with the products you purchased. We will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martha,
Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!
Best,
Cathy