From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I subscribed to fab kids to order cute outfits for my
Daughter but I was lookin through the boys clothes and I ordered a few boys sets and they are so cute and my boys do not complain about them being uncomfortable
Hi Jesenia,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Cathy
I have 4 kids that I ordered for. Clothes and shoes does not fit to size. So I only get the accessories
Hi Cierra,
Thanks for your effort in writing a review of how our clothes fit your kids! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
One of the best online stores for kids my daughter loves everything I got from them
Hello Shanika,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I had been tryna order this outfit. But I could because it read error. When I finally called someone I was disconnected with no call back..
Hello Shantel,
We are sorry to hear if you have a hard time ordering items on the website. We will contact you within 48 hours for further assistance.
Best,
Nelle
I got 8 pair of shoes for less then $18! Can't beat that!
Hello Ashley,
Wonderful feedback! We always try to keep our pricing as reasonable as we can for our dear members!
Best,
Nelle
They sent me something from a completely different company. Then said they wouldn't refund anything. Then told me that they couldn't resend my items because they were sold out and wouldn't be back in stock. Horrible customer service and policies.
Below is what I ordered vs what I got
Hello Brittaney,
We are sorry to hear if you haven't received your package yet. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
The shoes I bought are very cheaply made and they just debited my bank account once again after unsubscribing
Hello Janice,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The boots I bought on sale for next fall/winter are super cute and warm for my little lady. I bought them in larger sizes for her to wear this fall/winter and so far they seem perfect!
Hello Skyla,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I ordered and then got tracking information which got it here when i needed it. It never came they kept changing the date I didn't get it for another week.
Hello Nicole,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with the status of your order.
Best,
Bella
This order took the longest time to be delivered. I needed the shoes for a wedding and arrived 4 days later.
Never had this experience with fab kids before.
Hello Carol,
We are sorry to hear if you are unhappy with our shipping time frames. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Very easy to order. Choices were ones she really liked! Merchandise arrived in time.
Hello Nancy,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
My kids loved everything and it was an amazing deal
Hello Liz,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Horrible, I placed an order and then canceled the order the money was still removed from my account and I never received my money back.
Hello Christa,
Thank you for writing a review regarding your canceled order. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Love the experience great deals fast shipping. I already recommended this website to my family members.
Hello Marangelly,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
When I placed my order I didn't receive my first one so when I called I was greatful that they lady I had spoke to on the phone was able to resend me another one and I did receive my second package thank you so much for what you did for me. I will keep ordering from you guys as well
Hello Mandy,
It was great of you to point out the positives you've experienced with our customer service. We would love to continue providing excellent service to awesome members like you!
Best,
Bella
Have not received it yet, but in past I have never had any issues
Hello Gabrielle,
Wow! Thank you for sharing your incredible experience with us. That is what we always aim for your satisfaction!
Best,
Bella
Always receive items in a timely manner. Great condition clothing and my kids are always happy to see a fab kids box come in the mail for them.
Hello Adrianna,
Thank you for writing a review! We are glad to know that you had a great experience navigating the website! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
Beautiful and unique styles to choose for my niece. Outfits are well made and lasts through many washes.
Hello Juliet,
Thanks for sharing your positive feedback! We love to hear that you are satisfied with our products!
Best,
Nelle
Took forever to receive the order my only complaint
Hello Stephanie,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kayla,
Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, affordable items for our valued members like you!
Best,
Nelle