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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+119
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FabFitFun Reviews Summary

FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
214
value
197
shipping
189
quality
189
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Illinois
1 review
6 helpful votes
Follow Hope L.
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Really bad experience
November 2, 2018

I purchased one fall box to surprise my daughter in Sept/Oct and to find out weeks later they considered it "undeliverable" for no apparent reason. I asked for my money to be returned "NO" they do not return money. I could pick another box but fall items were no longer available~ the surprise is no longer a surprise which was the point and the last thing I want to do is choose again from a diff batch of merchandise. Really bad customer service and even worse company policies! Will not be recommending this service to others!

FabFitFun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Hope,

Thank you for your review. We want to ensure you are fully assisted and it looks like a manager from our team has reached out to help!

Xo

Minnesota
1 review
3 helpful votes
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This is my first box. I received the editors box I THINK. I received a cheap dollar store quality striped tote. Really disappointing. I received hand lotion. ( BORRRING) Some wireless ear buds which I dont know how to use. I received a bath sponge that i can get for 5.00 at TJ MAX, a couple of face masks, a stupid leather eye mask for sleeping, and the only good thing was a set of makeup brushes. They seem nice, havent tried them yet. I dont know if this is the standard editors box and is this one of my four for the year? If so, bummer.

Date of experience: October 27, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Kathy,

Thank you for your feedback. We’re so sad to hear that you weren’t loving your Post Fall Editor’s Box! We love the variety this season but know that everyone won’t love each box. Our Editor’s Box is valued at over $200 and is filled with highlighted products and brands most beloved by our editor’s and our members! If the Post Fall Editor’s Box didn’t make the mark for you, we’re confident you’ll love our upcoming Winter Box! We can’t wait for our members to see what’s in store!

Xo

Texas
1 review
1 helpful vote
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FabFitFun Style Box
October 29, 2018

I currently am a member of the fabfitfun and I enjoy my seasonal boxes. At times I feel like it's a little redundant on some of the items. However, overall I like it.
Now the FabFitFun Style box they have some kinks that they need to work out. MAJOR kinks. I ordered the box and I needed additional time to figure out if I could take the items or not. They approved my time, then the next thing I know I received a charge after I checked out and said I wasn't taking anything. Granted I did not get them in the fed-ex in time, but still they should have reached out to me to see if I was going to fed ex to return them. I have a charge of $182, but I have to wait for the credit until after they have received the products back. I would not recommend this to anyone.

Date of experience: October 25, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Aminda,

Thank you for leaving us a review. It’s exciting to hear that you are loving your FabFitFun boxes however, we are sad to hear that your experience with our Style Box was less than amazing! We are always working to improve and our member’s feedback is so important to us. We hope you enjoy your upcoming Winter Box!

Xo

Texas
1 review
4 helpful votes
Follow Rae R.
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SO I bought the fabfit fun box with the $10 off coupon and still though it wasnt worth the price. It came with so many products I have seen advertised over for over a year. I got the striped bag and it's SO CHEAP- the lining of it crackles loudly when the bag is touched. I cant stand to use it. Also it feels summery for a fall box. I got 2 foaming face masks which were cool because I have never had any but I could also just buy these for much cheaper. I got a pearl ring which is my favorite thing in the box. I like it and it's value at approximatly $60. I probs wouldn't pay more than $20 - it feels cheap and I am super worried it'll break (it hasn't). One of the pearls has a weird dent in it so I would have picked a different ring had it been in the store. The head phones are ok at best (easy enough to hook up to my phone NO IDEA how to do it to my computer) but I love my apple ones which I can usually find on sale for about $10. I don't know why any one would want a leather cooling face mask. I tried putting it in the fridge but it doesnt help with bags. I have a face mask for my travels which is much lighter and doesnt feel so tight. The hand cream is nice but I know me and dont keep up with skin care- thats why it was ranked tAhe worst on my profile. I havent tried the face peel but we will see. The body wash/ scrubber has a scent I'd associate with old people. I have seen scarves advertised which seemed nice and the rounds but those weren't in my box. The verdict: the $50 I would spend every three months I'd rather put to a splurge on things I like.

Date of experience: October 20, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Rae,

Thank you for sharing your feedback! We are sad to hear that you weren’t loving the products in your Post Fall Editor’s Box! We’ve designed each Editor’s Box as a perfect introduction to the FabFitFun membership highlighting the products and brands most beloved by our editors and our members. Each Editor’s Box features full sized products valued at over $200! If the Post Fall Editor’s Box wasn’t your thing, we definitely recommend our upcoming Winter Box! We’re so excited for our members to see what’s inside!

Xo

Washington
1 review
0 helpful votes
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Live changing
October 23, 2018

It sounds cliche, but Fabfitfun really has changed my life. I am not high maintenance at all, to a fault, so I never buy high end products. Fabfitfun doesn't wait for you to need a teapot for the fall, they send you one so you'll have it already! They send quality products that every woman wishes they had, and wishes they could afford, all at a killer deal. It's almost like being in a secret club that gets you beautiful products at a huge discount. I'm so lucky and greatful! Thank you Fabfitfun!

Date of experience: October 19, 2018
California
1 review
0 helpful votes
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I am glad I joined FabFitFun.
I enjoy gift giving and what a better way to give great gifts at a great price. I love to purchase extra stuff and keep it in a drawer, ready and available when needed. I find myself digging in the drawer.
Birthday gifts - done!
Whenever needed gifts - done!
Christmas shopping - mostly done!
Thank you to the FabFitFun team for creating this wonderful box.
Nancy

Date of experience: October 16, 2018
California
1 review
1 helpful vote
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From being able to edit the boxes I receive, to going crazy to on the seasons edit sales, to constantly tracking my orders; I love the excitement of it all. I feel the products I get are of good quality, and I have even been introduced to great companies. I truly believe that all woman should do something to indulge themselves and that they should do it with a FabFitFun subscription.

Date of experience: October 15, 2018
Canada
1 review
0 helpful votes
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I love FFF. Like LOVE. I am so happy and just enjoy everything about it. Amazing products and community. FFF TV is just my favorite ever.

Date of experience: October 11, 2018
Canada
1 review
5 helpful votes
Follow A G.
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Tough luck
October 13, 2018

I subscribed and customized my box choosing each item but when I received my box I had received exactly the opposite of what I had requested except for one item. Then I reached out to the company thinking that they had just accidentally switched my box with someone else and could just replace the items I had ordered. Well all they did was say I'm sorry and now we are out of stock so tough luck. I had to keep pushing and finally they said we can only give you ONE of the things you ACTUALLY ordered. I specifically customized my order and now Im stuck with a bunch of useless to me stuff. I do not need another French press I have two already thank you and I dont need another umbrella I want what I actually ordered! I wish I would have kept my money and bought what I actually wanted instead of this poor service. Not impressed.

Date of experience: October 10, 2018
Nevada
1 review
0 helpful votes
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BEWARE
February 18, 2021

Don't sign up for this! FFF is the worst company I have ever dealt with BY FAR. My fall box was shipped (or so they say) on August 17. I tracked it every day until the day it was supposed to be delivered. It got all the way to my city and then couldn't be delivered due to "insufficient address". Huh? My first box got here fine. Long story short, I have had to chase them around, contacting them every 10 days to find out where my box is and every time I get a different answer. My label was damaged, the box was lost, products are out of stock now, etc. it is now October 9th and I just talked to a customer service rep. My box is once again in the processing phase. For the third time. And they say it will take 2 weeks. After reading some of the other reviews I am worried that this is a scam and I will never get the rest of the boxes I paid for (I paid for an annual subscription) If I could cancel now and get my money back, I would. But they don't do refunds. I will be filing a complaint with the Better Business Bureau.

Date of experience: October 9, 2018
Nevada
2 reviews
0 helpful votes
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Treat yourself!
October 8, 2018

Got a great discount code on Snapchat and figured. Loved my Editors Box... which prompted me to treat myself to an annual membership. Beyond happy and everything is FULL SIZE! You get your moneys worth in the first box alone! Plus with annual membership you get to hand pick a few of your items or can leave it to FabFitFun to select for you. You also get early access to Live Edit or Edit Live. Forgot you also get great coupon codes to purchase items from your box that you just have to have

Date of experience: October 6, 2018
Florida
1 review
3 helpful votes
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Never got it!
October 8, 2018

Paid about $200 for years worth of boxes. Going on 6 weeks and first box stillnot here. Called, live chatted several times. Best I get is a label is being created. Pathetic and the screaming in background when u get someone on the phone sounds like an insane asylum.

FabFitFun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Ginger,

Thank you for this review. We are so sad to hear that you have had this experience! To ensure you are fully assisted, we will be following up with you directly!

Xo

Canada
1 review
0 helpful votes
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I love all products you get to try and if you love them you can order them. If a color doesn't suit me I give it to a friend and they love it. It's like Christmas 4 times a year. I also love when you can do add ons to the box. Makes me happy.

Date of experience: October 6, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Suzanne!

We love nothing more than to hear your enjoyment of FabFitFun! We appreciate you as a member and we can't wait to exceed your expectations in the future!

Xo

Georgia
1 review
0 helpful votes
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I can't rave about FFF enough... not only do you get top of the line and personalized products delivered straight to your door step, but you also get to join a huge community of sisters who offer endless support and advice. I will be a forever member with FFF and I can't wait for the next box!(I always order extra boxes to give as presents!)

Date of experience: October 5, 2018
Canada
1 review
1 helpful vote
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I talked with two different people in the past week because I ordered two boxes and they made a mistake with the shipping address. Nobody found a solution, not even a refund. I didn't even got the chance to try the product but now that I know if there will ever be a problem with my box, they won't be able to fix it so what's the point of ordering now...

FabFitFun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Camile,

Thank you for taking the time to write a review. We are so very sorry to hear about your experience with our Customer Care Team. We want to make sure you are fully assisted and will reach out to you directly.

Xo

South Carolina
1 review
1 helpful vote
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So much fun in a box!
October 7, 2018

I love getting the new boxes because it's like a surprise gift for just for me. I like the variety of new and different products to try. I have never been disappointed and I love showing what I get on my social media. I can't wait to get my next box! Even the customer service is great at helping with any problems so it will always be 5 stars for me!

Date of experience: October 5, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Shannon!

Thank you for your feedback! We are so excited to hear that you are enjoying FabFitFun! The best part about our job is making customer's like you happy! We can't wait for you to see all of the goodies planned for future boxes!

Xo

Colorado
1 review
0 helpful votes
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Fabulous
October 7, 2018

I love getting my box every quarter. I also like the add on features. The app makes it easy to choose options and add one.

Date of experience: October 5, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Leigha!

We are thrilled to hear you are enjoying your FFF Boxes! We appreciate you as a member and we can't wait to exceed your expectations in the future!

Xo

Georgia
1 review
0 helpful votes
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I started getting Fab Fit Fun when it was pretty new. They have come very far as a subscription service. I love the new options to customize boxes and also add on additional products. I probably use about 80 percent of what comes in my boxes. Customer service is always great. My only complaint is that some of the items seem cheap- like jewelry that discolors after a few wearings. Overall I am happy.

Date of experience: October 5, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Gina!

Thanks for writing in! We are always looking for ways to improve and it is through your feedback that we can take the necessary steps to create the best possible experience for our customers, so thank you! We can't wait to exceed your expectations in the upcoming seasons!

Xo

Florida
1 review
0 helpful votes
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Fab, fit, fun
October 7, 2018

Love fab fit fun. I have recommended it to every woman I know and i look forward to every shipment. I have nothing more to say.

Date of experience: October 5, 2018
Kendall K. — FabFitFun Rep
over a year old

Hi Ellen!

Your positive review is much appreciated! We are so happy to hear you are loving FFF and sharing it with your friends! We can't wait for you to see what is inside your upcoming boxes!

Xo

Pennsylvania
1 review
0 helpful votes
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I LOVE FFF
October 7, 2018

The products are amazing! They're what's in and hip right now. I get items customized to me sometimes. I cannot say more positive things about FFF. I look forward to my box every Season! Every product is full size!

Date of experience: October 5, 2018