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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I was experiencing an issue getting package. Agent was very professional and issue resolved
100% of the time I've needed to reach out to customer service, FFF has always been there for me with clear information and a resolution or explanation for what I needed.
Hi Carol! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
1st box was supposed to be a bonus box. I received a plastic tray with felt as a "high end" item. Also received an cocktail shaker that looks cute but is completely unusable. Ni way was any of this worth what they claim.
The high end advertising with great products are not available. I've heard from many long time subscribers that they constantly repeat products.
2nd box selection was not good so I picked surprises for 3. I received 2 scrunchies in broken packaging. I am convinced this is just crap no one wanted. I'm sorry i paid for any of this. I haven't gotten one thing I love, everything is just ehh.
Hi there! We sent you a DM on Sitejabber on 11/20 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
In filing out survey, "Was issue resolved" yes or no... My issue is neither of those responses. Having an "other" option would allow outliers. My issue is not resolved yet, but hopefully is; time will tell.Rating will improve when I receive my merch🥰
Hi Annette! Thank you for sharing your feedback and we'll make sure to pass this along to our team. We hope you'll receive your order soon and feel free to reach back out if you need any help!
Jeff, a customer service representative, was friendly and compassionate. He resolved my concern in a way that created a loyal customer rather than a former customer. Thanks, Jeff!
Hi Shannon! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Issue resolved quickly. Replaced broken item. Responded within minutes. Great customer service
Hi Cindy! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
I had a chat going on with a question about my new membership and I was disconnected. I got back on chat and Fran came back online and answered my questions regarding my enrollment in a timely and knowledgeable manner. The customer support she provided was excellent and the chat option made it very easy for me to have my questions answered.
Hi Diana! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review! Xo
I needed help with an issue that the representative Quickly, easily and kindly took care of with zero hassles.
Yay! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review, Elle! Xo
Friendly, helpful! Went above and beyond. Thanks so much!
Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼
Also, their customer service is top notch! I cant say enough good things 💗
Hi Alicia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Fab fit fun is something I look forward to receiving every quarter. I own two business's, I live rurally, and shopping is just something I don't have time for. FFF forces me to do some shopping. I've found some great facewashes that have given me clear skin (something I've always struggle with), and I also have nice eyelashes now because of the many serums offered over the years. I often keep my daughters in mind, as well as my sisters and close friends when I'm selecting items. It's a good boost for gift giving.
Hi Larissa! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
I am a former FFF member and found recently that I missed the fun! When I saw the free gift promotion for a 200.00 gift I could not resist. The opportunity to share with my friends by gifting them a 125.00 box if they choose to join.then…I get a referral bonus! Really though, I want the loot! It is quality merch. I promise to my tippy toes!
Hi Pamela! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I love fff customer service is top notch. How much fun is many gifts sprinkled throughout your year?
Hi Chelsi! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback and we look forward to many more seasons together! Xo
I received my Summer 2024 Box, but it was not the curated items I had selected. It was a "pre-packaged " box full of items I had no interest in. I immediately searched for the best way to contact customer service and was not hopeful when I saw that it was a "text" option. I was pleasantly surprised to find that a real person immediately reached out to me and began working to solve my issue. She diligently kept in touch over two days while she researched my issue and finally responded with a very satisfactory resolution to my problem. Excellent customer service by a competent, knowledgeable staff member. Great experience all around! Thank you FFF!
Hi Shannon! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
The missing item was replaced right away and even gave me choices that I wanted.
Hi Luz! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
She went above and beyond to make me happy even though I didn't ask for help
Hi Tami! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Love the service as well as the help I received! Products that I have received are top notch
Hi Robin! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
Harris was very helpful and he explained everything
I wanted to know.
Hi there! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
I was wondering why some items hadn't arrived. FFF got back to me so quickly and they resolved my issue. I have been a member for a few years now only pausing when my sweet husband passed away in 2022. I love FFF
Hi Christine! We're sorry for your loss. Our team is working hard to meet expectations like yours and we’re happy you had a great experience with us! Xo
I really look forward to the delivery and enjoy all the products I receive.
Hi Jordan! Thank you for taking the time to review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristi! We are so happy to hear our team was able to help! Xo