FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
My issue was handled with great courtesy within 24 hours of my first reaching out. Fantastic!
He was super nice and resolved my issue quickly! Thank you so much RK you rock!
Thank you so much for your feedback, Jianna! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I asked a lot of questions and she never seemed bothered by what I was asking
Hi Tayisha! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Fff customer service is always helpful. They go out of their way to make it right. Ty fff
Hi Donna! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Unfortunately, I can no longer afford this subscription box for women. I am going to miss FFF. :(
We're sorry to hear this, Terrie! We understand your decision and hope to have you back in the FFF family when the time is right for you! Xo
I very much luv what I received from you fabfitfun is great I'm glad to be a menber.
Hi LIsa! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
There was an item in my box that shouldn't have been there. They were able to fix it.
Thanks so much for sharing, Kirsten! We're so happy to hear our team was able to help you out! Xo
I wasn't able to keep getting my fabfitfun box due to money problems.I will try again soon thanks
Hi Tracy! Thank you for taking the time to leave a review! We'd love to have you back in the FFF family if the time is ever right again in the future!
I am a professional in customer experience (CX). And I can say that FFF has an personable, emphatic CX culture.
I love fff customer service is awsome but having a hard time with the restrictions of products to Canada and UK
Hi Lise! Thank you for taking the time to leave a review! We're happy that you had an amazing Customer Service experience! We appreciate your feedback and will pass this along to the team!
Had mailing issue with my box and they covered a refund.
Thank you for taking the time to review, Fabiola! Xo
I just love this company. The most amazing customer service. I just adore FFF and so glad I was told about it. So recommend FFF to EVERYONE
Hi Courtney! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I got stuck at one point it was trying to force me to pay more money than I can afford right now
Hi Cynthia! We are sorry for any trouble with the website! All members should be able to purchase a new member Add-on upon successful sign-up regardless of the subscription they signed up for. We suggest using a desktop computer and Mozilla Firefox re Google Chrome when accessing the site as it works best with these browsers. Additionally, we have checked on your account and we can confirm that you have successfully made your customization for your Spring box and it set to be delivered on 4/25. Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I have been a member for some time now. While not all the boxes or items have been my style or worth it. Many items are "repeats" and have inflated pricing so it makes the boxes seem worth more than they really are. Many items you can find at ULTA for less than what FFF are saying the prices are. But I have always found someone who loved those items - which made it fun to share with my friends. But lately I have found that the SHIPPING has been the WORST. Downright, absolutely the WORST. They recently had an edit sale - basically a cleaning out their closet sale - which is ok. On April 16th I was charged for the items in my cart. I was told within 10 days my items would ship - ok not that bad in my opinion. On April 24th - right on time box box shipped - yet I still haven't received it? Its now May 14th - no box. I contacted customer service only to be given the runaround for DAYS... I was told I was being shipped out another box and received tracking yet it wasnt really tracking - it was a notification of a label was created. So basically the box hasn't shipped and I will be charged for the summer box on May 20th. I am SURE I will not receive my items by then as well. They sit on your money for as long as they can, ship out your items and hope for the best? Nothing FAB about that. SKIP FABFITFUN...
Since then, I have tried another subscription box - CAUSEBOX. INCREDIBLE items, customer service as well as it helps women in other countries (where most of the handmade items come from) SO IMPRESSED with CAUSEBOX.
Hi Lisa!
Thank you for your review! I'm so sorry to hear that you weren't in love with your Fall box! The Cottonelle wipes were a sponsored item this season and weren't included in the total retail value of the box. Each season's box is completely different and this season's box was valued at over $375! We hope that you'll enjoy future season's boxes if this one wasn't your thing. I've included a link below that shows some examples of what we've included in past boxes as well!
https://support.fabfitfun.com/hc/en-us/articles/201682533-What-will-be-in-my-FabFitFun-Box-Can-you-show-me-examples-of-previous-boxes-
Xo
Had an issue with a product and the costumer service on dealing with my refund was excellent.
Hi Esther! We are happy that we were able to help you resolve your concern! Xo
These boxes are a great way to treat myself to some fun things I wouldn't otherwise try.
Hi Monica! Thank you for taking the time to leave a review! Xo
Jada was a great listener gave me the opportunity to asked my question it was pleasant experience
Hi Maribel! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I feel that your app is hard to maneuver. It's not easy to follow and get familiar
Hi Vicky! Hi Vicky! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your insights about this. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Just received my box FINALLY! I received two bundles and I've gotta say... I was terrified because the weight was low, but upon receipt... IM ACTUALLY LOVING EVERYTHING! The one bundle came with the Summer & Rose tote, glam glow palette, and the muscle therapy (I'm a massage therapist and already know this stuff is LEGIT). The second came with a travel case (my teenager is actually leaving this weekend to go on a trip out of state with her school band so it's right in time!), pearly wipes, cover fx shimmer veil in the exact shade I was contemplating buying from ulta, and a two pack of cozy fuzzy socks! My teenager and I ALWAYS have cold feet and wear these often!
These two mystery bundles COULDNOTHAVEBEEN more perfect
As a whole, fabfitfun is by far THE BEST subscription box. They don't just overload you with makeup or skin care. They throw in a little bit of everything essential to everyday life. I would be lying if I said I didn't use at least SIX items from my fabfitfun subscription per day. And yes... I said EVERY DAY. From sunglasses, to body scrub, to handbag, to oil diffuser, to throw blanket. There's literally a little of EVERYTHING in these boxes! And the Edit sales... OH MY GOSH THE EDIT SALES... I find myself cutting myself off at a certain $ amount or I'd buy everything lol. They have high end brands at thrift store prices and there's soo many amazing things in there! And let's speak about the FFF mission for a moment. Empowering women in more than just the workforce, but empowering WOMEN in all walks of life. Taking back life as a community is huge and this company does that. And everything I've received so far comes from a woman-run company and cruelty free... kudos!
Hi Brie! Thank you so much for taking the time to leave such an amazing and thorough review! We are so happy to have you as a loyal member! We love that you are enjoying all the products in our boxes! We can’t wait for you to see what we have in store for future seasons! Xo
So far with FitFabFun I have had a good experience as an annual member and the products I have received are really great :)
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Hi there! Thanks for the review! We're happy to hear that our Customer Care Team had resolved your concern promptly! Xo