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FabFitFun

Overview

FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.

service
208
value
190
shipping
183
returns
106
quality
183
This company responds to reviews on average within 3 days
+117
How would you rate FabFitFun?
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California
1 review
0 helpful votes
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Resolved my issue in less than 24 hours
November 20, 2020

My issue was handled with great courtesy within 24 hours of my first reaching out. Fantastic!

Date of experience: November 20, 2020
FabFitFun .. FabFitFun Rep
over a year old

Hi there! Thanks for the review! We're happy to hear that our Customer Care Team had resolved your concern promptly! Xo

Oklahoma
2 reviews
0 helpful votes
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Rk was great
August 28, 2021

He was super nice and resolved my issue quickly! Thank you so much RK you rock!

Date of experience: August 28, 2021
Ashley H. FabFitFun Rep
over a year old

Thank you so much for your feedback, Jianna! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Georgia
1 review
0 helpful votes
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Excellent service
June 22, 2021

I asked a lot of questions and she never seemed bothered by what I was asking

Date of experience: June 22, 2021
Ashley H. FabFitFun Rep
over a year old

Hi Tayisha! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo

New York
2 reviews
0 helpful votes
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Very helpful
September 11, 2022

Fff customer service is always helpful. They go out of their way to make it right. Ty fff

Date of experience: September 11, 2022
Elaine M. FabFitFun Rep
over a year old

Hi Donna! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo

Michigan
1 review
0 helpful votes
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Cancelling subscription box
September 2, 2021

Unfortunately, I can no longer afford this subscription box for women. I am going to miss FFF. :(

Date of experience: September 2, 2021
Ashley H. FabFitFun Rep
over a year old

We're sorry to hear this, Terrie! We understand your decision and hope to have you back in the FFF family when the time is right for you! Xo

Michigan
1 review
0 helpful votes
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Hi. :)
February 21, 2021

I very much luv what I received from you fabfitfun is great I'm glad to be a menber.

Date of experience: February 21, 2021
FabFitFun .. FabFitFun Rep
over a year old

Hi LIsa! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

Indiana
1 review
0 helpful votes
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Issue resolved quickly
November 12, 2020

There was an item in my box that shouldn't have been there. They were able to fix it.

Date of experience: November 12, 2020
FabFitFun .. FabFitFun Rep
over a year old

Thanks so much for sharing, Kirsten! We're so happy to hear our team was able to help you out! Xo

Georgia
1 review
0 helpful votes
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Helpfulness
May 30, 2023

I wasn't able to keep getting my fabfitfun box due to money problems.I will try again soon thanks

Date of experience: May 30, 2023
Jamie S. FabFitFun Rep
over a year old

Hi Tracy! Thank you for taking the time to leave a review! We'd love to have you back in the FFF family if the time is ever right again in the future!

New Jersey
1 review
0 helpful votes
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Best customer experience ever
May 10, 2020

I am a professional in customer experience (CX). And I can say that FFF has an personable, emphatic CX culture.

Date of experience: May 10, 2020
Canada
1 review
0 helpful votes
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Love fff but not the restrictions
October 19, 2022

I love fff customer service is awsome but having a hard time with the restrictions of products to Canada and UK

Date of experience: October 19, 2022
Elaine M. FabFitFun Rep
over a year old

Hi Lise! Thank you for taking the time to leave a review! We're happy that you had an amazing Customer Service experience! We appreciate your feedback and will pass this along to the team!

Washington
1 review
0 helpful votes
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Shipping conflict
April 13, 2024

Had mailing issue with my box and they covered a refund.

Date of experience: April 3, 2024
Emily M. FabFitFun Rep
over a year old

Thank you for taking the time to review, Fabiola! Xo

Alabama
1 review
0 helpful votes
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FREAKING AWESOME PEOPLE
March 16, 2022

I just love this company. The most amazing customer service. I just adore FFF and so glad I was told about it. So recommend FFF to EVERYONE

Date of experience: March 16, 2022
Ashley H. FabFitFun Rep
over a year old

Hi Courtney! We are so happy to hear that! Thank you for being a part of the FFF family! Xo

New York
2 reviews
0 helpful votes
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Ok
April 22, 2020

I got stuck at one point it was trying to force me to pay more money than I can afford right now

Date of experience: April 21, 2020
FabFitFun .. FabFitFun Rep
over a year old

Hi Cynthia! We are sorry for any trouble with the website! All members should be able to purchase a new member Add-on upon successful sign-up regardless of the subscription they signed up for. We suggest using a desktop computer and Mozilla Firefox re Google Chrome when accessing the site as it works best with these browsers. Additionally, we have checked on your account and we can confirm that you have successfully made your customization for your Spring box and it set to be delivered on 4/25. Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo

Illinois
1 review
11 helpful votes
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I have been a member for some time now. While not all the boxes or items have been my style or worth it. Many items are "repeats" and have inflated pricing so it makes the boxes seem worth more than they really are. Many items you can find at ULTA for less than what FFF are saying the prices are. But I have always found someone who loved those items - which made it fun to share with my friends. But lately I have found that the SHIPPING has been the WORST. Downright, absolutely the WORST. They recently had an edit sale - basically a cleaning out their closet sale - which is ok. On April 16th I was charged for the items in my cart. I was told within 10 days my items would ship - ok not that bad in my opinion. On April 24th - right on time box box shipped - yet I still haven't received it? Its now May 14th - no box. I contacted customer service only to be given the runaround for DAYS... I was told I was being shipped out another box and received tracking yet it wasnt really tracking - it was a notification of a label was created. So basically the box hasn't shipped and I will be charged for the summer box on May 20th. I am SURE I will not receive my items by then as well. They sit on your money for as long as they can, ship out your items and hope for the best? Nothing FAB about that. SKIP FABFITFUN...

Since then, I have tried another subscription box - CAUSEBOX. INCREDIBLE items, customer service as well as it helps women in other countries (where most of the handmade items come from) SO IMPRESSED with CAUSEBOX.

Date of experience: September 17, 2017
Kendall K. FabFitFun Rep
over a year old

Hi Lisa!

Thank you for your review! I'm so sorry to hear that you weren't in love with your Fall box! The Cottonelle wipes were a sponsored item this season and weren't included in the total retail value of the box. Each season's box is completely different and this season's box was valued at over $375! We hope that you'll enjoy future season's boxes if this one wasn't your thing. I've included a link below that shows some examples of what we've included in past boxes as well!

https://support.fabfitfun.com/hc/en-us/articles/201682533-What-will-be-in-my-FabFitFun-Box-Can-you-show-me-examples-of-previous-boxes-

Xo

Canada
1 review
0 helpful votes
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Refund made easy
July 15, 2023

Had an issue with a product and the costumer service on dealing with my refund was excellent.

Date of experience: July 15, 2023
Jamie S. FabFitFun Rep
over a year old

Hi Esther! We are happy that we were able to help you resolve your concern! Xo

Texas
1 review
0 helpful votes
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Love my "Treat Yo-self" boxes
March 27, 2022

These boxes are a great way to treat myself to some fun things I wouldn't otherwise try.

Date of experience: March 27, 2022
Ashley H. FabFitFun Rep
over a year old

Hi Monica! Thank you for taking the time to leave a review! Xo

New York
1 review
0 helpful votes
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Excellent
February 21, 2022

Jada was a great listener gave me the opportunity to asked my question it was pleasant experience

Date of experience: February 21, 2022
Ashley H. FabFitFun Rep
over a year old

Hi Maribel! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo

California
1 review
0 helpful votes
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Confusing
April 8, 2022

I feel that your app is hard to maneuver. It's not easy to follow and get familiar

Date of experience: April 8, 2022
Ashley H. FabFitFun Rep
over a year old

Hi Vicky! Hi Vicky! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your insights about this. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!

Missouri
1 review
1 helpful vote
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Ah-MAZING!
May 2, 2019

Just received my box FINALLY! I received two bundles and I've gotta say... I was terrified because the weight was low, but upon receipt... IM ACTUALLY LOVING EVERYTHING! The one bundle came with the Summer & Rose tote, glam glow palette, and the muscle therapy (I'm a massage therapist and already know this stuff is LEGIT). The second came with a travel case (my teenager is actually leaving this weekend to go on a trip out of state with her school band so it's right in time!), pearly wipes, cover fx shimmer veil in the exact shade I was contemplating buying from ulta, and a two pack of cozy fuzzy socks! My teenager and I ALWAYS have cold feet and wear these often!

These two mystery bundles COULDNOTHAVEBEEN more perfect

As a whole, fabfitfun is by far THE BEST subscription box. They don't just overload you with makeup or skin care. They throw in a little bit of everything essential to everyday life. I would be lying if I said I didn't use at least SIX items from my fabfitfun subscription per day. And yes... I said EVERY DAY. From sunglasses, to body scrub, to handbag, to oil diffuser, to throw blanket. There's literally a little of EVERYTHING in these boxes! And the Edit sales... OH MY GOSH THE EDIT SALES... I find myself cutting myself off at a certain $ amount or I'd buy everything lol. They have high end brands at thrift store prices and there's soo many amazing things in there! And let's speak about the FFF mission for a moment. Empowering women in more than just the workforce, but empowering WOMEN in all walks of life. Taking back life as a community is huge and this company does that. And everything I've received so far comes from a woman-run company and cruelty free... kudos!

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Brie! Thank you so much for taking the time to leave such an amazing and thorough review! We are so happy to have you as a loyal member! We love that you are enjoying all the products in our boxes! We can’t wait for you to see what we have in store for future seasons! Xo

Illinois
1 review
0 helpful votes
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So far so good :)
March 13, 2021

So far with FitFabFun I have had a good experience as an annual member and the products I have received are really great :)

Date of experience: February 9, 2021