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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Wonderful site for glasses but when the glasses took almost two weeks I was concerned. I called and customer service got on it right away and sent my glasses right away.
First order from EZContacts--order confirmed, credit card charged, then notice that my frames were not in stock (a fact that should have been noted on the website, and that I should have been advised of before ordering). My request for some compensation for this unwarranted delay was disregarded. After 6 weeks, I received my order. The sunglasses were fine, so I overlooked the failures of customer service. I should have known better, but I placed a second order, hoping the company would try to remedy my earlier dissatisfaction with expedited service. No such luck. Once again, only after I had placed the order, I received notice that my order would be delayed for up to 6 weeks! Repeated queries to Customer Service have not even been acknowledged, much less answered. The lack of candor in product availability is unacceptable, but the lack of customer service in trying to remedy this frustration is abominable.
Company took my money immediately. I asked to cancel the order they shipped item anyway took long time to arrive i sent it back i am still waiting for my refund...
Dear Valued Customer:
We're sorry to hear about your experience. We received your return and your account has been refunded in full. We'll contact you directly with the confirmation of the refunded transaction.
Sincerely,
I ordered glasses that I had previously tried on in a store in my area. I loved them when I tried them on, so I was excited to find them on EzContacts. However, the glasses I received are much darker and larger than the ones I tried on at the store. They look cheaply made and like a knock off. Will not buy again.
Dear Valued Customer:
Thank you for passing along your feedback! All our products are guaranteed to be 100% authentic coming directly from the manufacturer. We are authorized dealers and they come with its original case, cloth and authenticity paperwork.
Sincerely,
I've ordered contacts twice and now a pair of glasses, which were absolutely top notch quality. Definitely use again.
Dear Valued Customer:
Thank you for sharing your great experience! We are complimented to hear that you're satisfied with our quality products. We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
Ordered contacts for three day delivery. On day 5 of waiting for contacts after order said "fully shipped" on their webpage started trying to contact them. Tried to contact company via email and live chat on numerous occasions and got no response to my question regarding delivery and shipment tracking. Finally got theough on the phone (after long waits numerous times) and was told my contacts were not shipped because the manufacturer was backordered and they would take another 2-3 weeks to be available, and would be shipped via three day delivery once available. I asked when EZContact became aware of this backorder and was told "the day the contacts were ordered." I asked why no one contacted me to advise me of this and was told they planned on sending an email later today (8 days after my order was made. I asked to cancel the order and was told my order cancellation would process in about a day because they needed to send a cancellation to the manufacturer first and receive confirmation of cancellation from them before they could process my cancellation, and that I would be reimbursed 3-5 days after that. So now I have no contacts after 8 days of waiting for my order, and will not be issued a refund so that I can purchase from a reputable seller for another 4-6 days. Would never use them again - no matter how much they claim to be saving me.
I found the frames I wanted, added the lenses (from a wide assortment), and ordered my glasses online. I checked on my order's status by email 2 weeks later, and received a personal email the next day with that update. The glasses arrived a few days later. I love my glasses, and I love the goodies that came with them!
Dear Valued Customer:
We love hearing from you! We're excited to hear that you're enjoying your new order! And those little extras, that was our special gift for you.
Sincerely,
I ordered a pair of vogue cat eye glasses. They came in a timely manner and in the right prescription! Great quality and customer service. I will be buying again.
Love my glasses! The price was exceptional and the website was really easy to use. There are lots of choices for designers and frames. Will order from here again!
I copied my RX down-and the glasses came all wrong! And 2 pairs instead on one! How do I return them
I would like to try again then to order from you
Dear Valued Customer:
We're sorry to hear that you're not completely satisfied with your order. We'll contact you directly to guide you through the return / exchange process.
Sincerely,
Placed my order on June 12th, 2017 for two pairs of glasses. One pair was partially shipped on June 18th. The second pair has not been shipped yet. Still no word of a back order or other complication that would cause such a delay on the second pair and it's July 3rd now...
You guys are affordable and I enjoyed my new glasses. I went to several websites in the past and looked at their glasses selections and was dissatisfied but with EZCONTACTS it was quick and easy and somewhat effortless.
The prices can't be beat. I'd like to get another 4 pairs of glasses. I love Crizal coating because it's the only coating that provides some amudgeproofibg as well. I tinted my glasses too, with a gradient tint. Nice, but a little too dark at 20%. Would love to return them for an adjustment, but this order took 3 weeks, wayyyy too long as it was. I didn't have any glasses the entire time I waited for the order to be processed. I tried communicating with the company a number of times, but was unsuccessful.
I ordered my glasses, chose and paid for expedited shipping but it still took 2 weeks to arrive. My other routine orders took 3 weeks from date of order to delivery. Way too long. Very dissatisfied.
Dear Valued Customer:
We appreciate your feedback! Please be advised that prescription orders may take a bit longer for processing. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I've never ordered glasses online before so I was nervous about trying this. But the glasses turned out so perfect and the price was amazing. I get compliments on these glasses everywhere I go.
Back ordered item never became available and after 4 months waiting had to accept an alternative that is not satisfying
Don't bait and switch
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are sorry about the unexpected delay to your order. Please be advised that once a frame goes on a manufacturer's backorder, the ETA can change without prior notice. We will contact you directly to further address your concerns.
Sincerely,
If you have 2-3 weeks to wait for a new box of contacts - this might be a great site for you. If you're looking to get them in 3-5 days, 100% avoid! They have the slowest shipping ever. I choose the option to have them call my eye doctor to verify my prescription and I had to chat with them to even get that done quickly. They are slow about everything. Slow, slow, slow!
Dear Valued Customer:
Thank you for sharing your feedback! Please be advised about our 1-3 days processing time for all orders. Once your prescription is verified by your doctor, your order is approved to be shipped. Since your order was placed over the weekend, it was processed within the time frame provided.
Sincerely,
Great experience- I was very satisfied with everything about the ordering process. The frames are a fraction of the price of Lens Crafters. The only thing that I can say that they do not offer is mirrored prescription sunglasses lenses. My glasses are still nice but the mirror effect would have been nicer. Instead they are. Brown tint that is quite close to the original. I'd certainly order from them again however, it may be good to check before ordering to ensure that th frame is actually in stock. If it isn't this will add to your order processing time. Luckily mine were and in total it took a little over two weeks to receive.
I ordered sunglasses 6/11/17. My credit card was charged immediately. On 6/16, I received this: Camille sent a message
Jun 16,2:49pm
Dear Nancy;
We received your order for the Bolle parole.
Firstly we would like to apologize for the late notification.
Unfortunately, the Frame Color you selected has been phased out. The Manufacturer still has them available in Colors: *******524 Matte Black / A-SES Lens.
Please advise if you'd like to change your order to the available frame color or if you have another frame in mind so I can check the availability for you.
We're sorry about this inconvenience.
So, I told them no, forget the order.
My credit card statement arrives today 6/24/17 and the 6/11 charge for $60.25 is on my statement with NO refund either. I've contacted EZContactUSA and no response! So, I've notified my credit card company this company fraudulent charged me. CapitalOne refunded and will go after this company.
DO NOT USE this company for anything.
I was interested in purchasing a pair of glasses with lenses that are not listed on their website and EZcontacts customer service was able to make that happen for me quickly and easily with a special order request at a price that was unbeatable!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are so sorry to hear about your experience. We keep a large quantity of items in our inventory, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We're so sorry that yours has been overlooked. We will reach out to you directly to further address your concerns.
Sincerely,