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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 2,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Both pairs I ordered are very nice and I feel like they did a great job with my children's +7 rx lenses, but three weeks and 7 weeks was a long time to wait.
Glasses were late with no communication. Lenses were terrible. I'm done with them. Then they want me to give them a good score when the frames finally arrive. Horrible
Dear Valued Customer:
We appreciate your feedback! We like to hear when things aren't right so we can know how to improve. All our prescription lenses go through inspection prior to shipping, we apologize to hear that you're not pleased with the quality. A customer service agent will contact you directly for a final resolution.
Sincerely,
The process of getting my glasses was very easy. They arrived like the company said they would and in the condition they said they would be. I will definitely be recommending this company to everyone I know.
Glasses are perfect. Thought it was going to be a little scetchy with the entering my prescription and having it turn out okay. But sure enough they're perfect. The packaging, the lens cleaner, the cloths that came with it, they even put the display lenses in the box.
Dear Valued Customer:
We appreciate your feedback! We love hearing when things are done right, so we can continue with our great service with pride and pleasure.
Sincerely,
It took over four months to receive my order. They never reached out to me, to inform me or update me about my order.
Dear Valued Customer:
Thank you for your feedback! We are so sorry about the unexpected delay to your order. In case there's any availability issue, an email is sent within 24 hours. We're sorry that yours has been overlooked. We hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
It's good quality and affordable. It came in 10 days after I placed the order. I didn't get an update of the progress of the order for 7 days and base on some reviews I read said that their orders didn't come on time so I expected it will probably take a month before I get it. But 10 days is not bad at all for the price and quality. I would recommend it to a friend and will definitely will get one again.
Dear Valued Customer:
Thank you for sharing your feedback. Please be advised that prescription orders may take a few days for processing. We're glad to hear that you are satisfied with your purchase.
We are looking forward in continue doing business with you again in the future.
Sincerely,
I found Coach glasses I liked at my eye doctor. I searched the Internet to find them cheaper but they were out of stock on most sights. Found them on EZ Contacts and was excited to give online glasses a try. Paid for speedy shipping. Then got an email saying it would be back ordered 4-6 weeks. Disappointed. But fine. 6 weeks later, crickets. First email to customer service ignored. 2nd said they were expected soon. 3rd email really, they were expected soon. At this point I cancelled the ordered as I was literally lied to. Not cool. Got an email back saying they were in route. Sure enough, got them. It had been 10 weeks. And the glasses were SO WIDE they fell of my face. They were even big on my husband! I wrote saying I wanted to return them as a)I had cancelled the order and b) they were stupidly wide. Cooled down a bit and took them to my eye doc who graciously adjusted them to they fit. Also realized that I saved a total of 50 bucks for 10 weeks of frustration and poor communication. Lesson learned.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are so sorry to hear about the unexpected delay to your order. Please be advised that this model is being phased out by the manufacturer, hence the delay. We are glad that we were still able to fill the order for you, and that you were able to have it adjusted to your face. We will have our website updated so you can see the backorder date online.
Sincerely,
The good: my goggles eventually arrived, they were what I ordered, and they were a lower price than other sites.
The bad: I was told "it's about to ship" numerous times when it didn't, the estimated arrival day was wrong, it was hard to get a straight answer from the company about what was happening (took three different conversations before I got one), and the 5-7 day shipping didn't actually get me my item for multiple weeks.
Dear Valued Customer:
Thank you for sharing your feedback! We're so sorry about the unexpected shipping delay. Since we ordered it in from the manufacturer, your order got delayed. We're glad to hear that your order has arrived and that everything turned out to be ok.
Sincerely,
I broke my old frame and wanted an easy replacement, without a trip and hassle of the Drs office. It was easy for me to repkace the lens myself which were very expensive Nikon and did not want to go to the Dr. Easy Peasy.
After placing my order with EZ Contacts, I received a call to confirm the order and to ask if I had any questions. Such personal contact gave me confidence that I would be receiving exactly what I wanted. I did. Great prescription sunglasses.
Dear Valued Customer:
We love hearing from you! We are proud to offer personalized customer service to insure order accuracy. We are so happy to hear that you're enjoying your new designer shades.
Sincerely,
Very poor customer service and it take forever to get your product they was 30 days late on shipping my glasses told me it would be take 2 wks and it took 6 wks avoid this company.
Dear Valued Customer:
Thank you for sharing your feedback! Seems like your order has been placed on a manufacturer's backorder. In case there's a delay, an email is sent within 24-48 hours. We're sorry that yours has been overlooked. We upgraded your shipping method to insure a faster and safer delivery.
Sincerely,
Ordered about a month ago and got them two weeks ago and just love them. Really cheap which is always great! I cant wait till i get to order another pair just waiting for another coupon to come to my email.
Dear Valued Customer:
Thank you for leaving your feedback. We offer greatly discounted prices on all our designer eyewear. We're glad to hear that you love yours!
We are looking forward in serving you again in the near future.
Sincerely,
I had a lot of questions and the online chat customer service chat was very helpful. My glasses arrived within the week and are perfect and beautiful.
The metal hinges make noise when I put the glasses in and out. I never have a Coach glasses with that poor quality.
Dear Valued Customer:
Thank your for your review! We're sorry to hear that you're not completely satisfied with your order. We sure want to make things right. We will reach out to you directly to guide you through our return / exchange policy.
Sincerely,
Took over a week and a half to get the order. That's just for frames without prescription in them. With prescription I imagine it would be much longer. I love the frames otherwise.
Glasses are completely stretched out. They don't even go on my ears.
Legs are completely open wide theyvdint even align
Dear Valued Customer:
We appreciate your feedback! Although our orders go through inspection prior to shipping, we're sorry that yours arrived this way. A customer service agent will contact you directly to further assist you.
Sincerely,
Excellent service. Great communication when a certain model was unavailable. Actually puts kids prescription sunglasses (Ray Bans no less) in reach. Thank you for reasonable pricing and great service.
Soooo beautiful well made! Will definitely do more business in the future! Extra lenses, great carry case, warranty and authentic guarantee!
My teenage daughter was having a hard time finding frames she liked that fit her petite face. She finally found one pair of Kate Spade frames at a local store that was a good size and shape, but didn't love the color. Plus, they were very expensive. I was able to find the exact same frames on EZContacts, but in a color she liked. The best part was that the total price was about 30% of what it would have been locally. Since she had already tried them on in the store, we knew the shape and size worked. The only downside was the length of time it took to receive them. I ordered them on June 9 and they weren't even shipped until June 22. However, they arrived in a cute case with a small bottle of lens cleaning spray and mini eyeglass repair kit. Overall, we were very satisfied with our experience and will be back in the future!
I was overall quite satisfied, but the time it took to process my order was dreadfully long. In order to post this review, I have to provide more characters than simply the first sentence, which is also ridiculous. Come on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are very much complimented to hear that you're happy with our quality product. Please note that there is a processing time on all prescription orders that varies per rx. With great attention to detail, we inspect each order prior to shipping to insure accuracy and perfection.
Sincerely,