EZContactsReviews 6,702

I've bought 2 pairs of prescription sunglasses from ez contacts. First pair was Ralph Lauren (ordered in April of 2018 and guess (bought spring 2019). In appearance the glasses look very nice. But I did NOT see on ez contacts website and didn't receive any type of notification or message that if your sun glasses require a script if would be a 5-6 week waiting period. So I waited both times 5-6 weeks. Found this out the first go around. I wear prescription eyeglasses and prescription sunglasses. I'm used to adjusting or tightening the screws on the glasses. But within a few days the sunglasses would fall of my face again when I glance down. Eventually I can't tighten them anymore. The Ralph Lauren pair was the worst. Just some things to consider if you haven't bought from this company and maybe have a smaller framed face.

I got my glasses that looked fine and worked good for a week or two, but then fell apart from shoddy workmanship. The lenses were fine, but the frames fell apart within a month of normal use. I couldn't get anyone to even acknowledge my complaint through customer service, and I went from store to store locally trying to find the 50 cent part I needed, but nobody supported that brand locally. So now they are being held together with a rubber band that I colored with a marker. On top of that I get a punnishing about of email and phone calls since ordering from you all. I spent nearly $400 for a pair of glasses I had to replace in one month. Pile of garbage, I will never order glasses on line again, I assure you.

If I could give a 0 I would. Absolutely 100% scam! I've been waiting over 3 weeks for a pair of prescription glasses for my daughter and every time I call them, it's always next week cause it's on back order.

My experience with EZContacts started off normally, easy website to navigate and loads of selections for glasses. However there was a back order for my frames and seems like it kept getting pushed back and back. I used to support chat function on the site to speak with Mark who was very understanding and even gave me a discount. I was in contact with Mark multiple times as my frames kept getting delayed, he was always helpful and spoke honestly about what was causing the issues. His service made a negative experience a better once. I do admit Ezcontacts needs to work on their ordering and shipping strategies, in all I waited about two months for my glasses but the service did really help that experience.

DO NOT ORDER FROM HERE. This place seems like a scam. My interaction with EZ Contacts is shown below. Note that EZ Contacts has you review their site after placing and order BUT BEFORE YOU RECEIVE YOUR ITEM. This is results in EZ Contacts receiving thousands of positive reviews based only on the ordering process and not on customers actually receiving quality products, or receiving products at all.
July 21st: Order Placed. Site states that eye glasses will take 1-2 days for warehouse to receive frames, 3-5 days business to create lenses and 5-7 days to ship. Expected delivery date: Aug 1st-6th.
July 25th: I called EZContacts and was informed that my glasses had arrived at the warehouse that day and should be shipped out on Monday. (2 day delay already)
July 29th (Monday): I called EZ Contacts and was informed that my frames had been given to another customer and that my frames now needed to be ordered and would now take an additional 2 weeks just for the warehouse to receive the frames plus lens creation and shipping time. New Delivery estimate: Aug 23d (2.5 week delay).
July 29th: I cancelled my order. (Had to file claim with credit card to receive refund.)

How is it that I placed and order, my frames were "Given to another customer" and then it was going to take weeks to get new frames when the original frames supposedly took 5 days to receive and the site advertises 1-2 days. It seems like this site is either a scam or getting their frames from an illegitimate source. Buyer beware!