On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
Called to ask why in the world is my contact order still sitting in processing from June 8th (today is June 23rd!). Put on hold forever to check on. Came back on and advised the right contacts are on backorder. No email received, no phone call or anything to advise anyone. That's quite a long backorder! Needed these for vacation July 2! Guess that's not happening. The girl that was helping me on the phone was supposed to be sending me an email to advise just how long the backorder is and I've never received any correspondence and in fact on hold again (caller number 12)! Wonder what BS I'll be told this time! They could care a less about their customer care. Go somewhere else!
Good brand and I really like it. I'll share that website with my family and friends. I'll order more soon.
Thanks guys to keep good work.
I am still waiting for my correct glasses...
I placed my order 7-8 weeks ago. I received an order a month later and it was with the wrong glasses and receipt with personal information of another customer. I contacted the customer to make her aware that I received her order and asked her to see if she had mine. I contacted EZContacts that day and they were closed early because it was a Friday. I called on Monday morning to make EZContacts aware of the issue. I requested that my new order be processed immediately. I assumed this would be stating the obvious since it was their error and it had been several weeks already. The person I spoke with said "she would see what she could do". A week and a half later I called to check the status and NOTHING had been done. The CSR said they were waiting for the wrong glasses I received to be returned before they replaced my glasses. This is unacceptable to me. I wasn't told that I needed to return the other persons glasses BEFORE I received my correct order. I have no problem returning the glasses, but it shouldn't be holding up the processing for my glasses. I paid for my order and I am still waiting for them to correct the error. Last I heard the frames are on order... who knows if that is true. I am still waiting and very disappointed in this experience.
Glasses took 2 1/2 months to arrive due to various technical issues. Took multiple phone calls to get information on status. Staff were helpful, but would have appreciated more timely followup at many stages of the transaction. Sometimes they gave me inccorect information. And their time estimates were always incorrect. Thank you to Jessica for her assistance.
My glasses are great, but I had to email twice before I was given the notification that they were being shipped. Websites says 7-10 business days (including COVID) but i waited nearly 20 business days.
I asked for right lens to be Plano NOT left lens. Script was given for left lens and they did both lens Plano! NOT happy! Will not order from you again! Read the notes next time. Clear as day!
DONT BUY anything here, they have advertising deceitful. I order a pair of glasses with shipping of 2-3 days today is one week from the purchase and did not have any updates from them. Today call customer service and they tell me they don't have the glasses at the time and the estimate for my shipping is 2-3 WEEKS.
This was my first time ordering prescription glasses online. They came out perfect. I wish the frames were a little thicker but that's the downside of not being able to try on the glasses.
I recommend this website the frames and service are easy to use, they have so many options and the quality is excellent.
I am very happy with my glasses. They are perfect!
Fast shipping and very good quality with my new gucci glasses! Very reasonable price compared to other places.
Ordered a pair of prescription frames, and time from order to delivery was under 3 weeks, which is pretty solid compared to past experiences with other retailers. Upon receiving them, I realized I had made an error in entering the prescription. I asked if I could return them and have the prescription changed, but keep the same frames. They happily obliged, and I received the revised pair in ~ the same timeframe as the first. Honestly, I would have been willing to pay up to 50% of the purchase price on top of the original due to the error, which was 100% my fault, but they didn't charge me anything! If they hit me up for money after seeing this review, I won't even be mad lmao. A+
They made it affordable painless and quick what's left to say! Honestly my fave since finding my abnormal sized glasses!
Waited forever for sunglasses to arrive. I paid for all of these upgrades in addition to my prescription, and when they arrived-- they didn't even have prescription lenses. The frames were beautiful, but I was disappointed about everything else. I shipped them back, and then waited forever for a return. All around- not worth it.
I was super excited to find these discontinued Lacoste frames but unfortunately when they arrived I couldn't see out of them. It's likely due to my own mistake when entering the prescription. I must have hit - instead of + and was pretty bummed when they arrived that all was blurry. I would just advise to check and recheck that part before clicking ahead. I'd never ordered glasses online before so now I know!
It took 3 months for my order to show up. By the time my order actually showed up, they were cheaper with another company. Do not believe them when they say an item is "in stock" on the phone or on the website. Something is definitely "sketchy" about this company.
Right lens fell out of the frame while cleaning. Luckily, I caught it but I causes me to be concerned about the construction. Caused a bit of anxiety as to when it will pop out again
Seamless experience (I already had my prescription information), excellent service and quick shipping. And the price was literally half of what I paid the first time for the exact same glasses (Persol 3012)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members