EZContactsReviews 6,702

Glasses took almost a month, sent my glasses back and the return process is now taking a month. Which I might be more patient if they advertised accurate time frames. Impossible to reach customer service. Wish I could give less than one star.

Everything was great, from the customer service agent who helped me file a claim with my insurance, to using my gas card to pay for them. Everything was made easy. My only issue was how long my classes took to get here. Apparently they were back ordered but there was nothing indicated of that before I made my purchase. It's only after two weeks I called and was told they'd be processed in another week. Other than that I love them. Came with a cloth and case as well. No other issues. Will definitely use again the in future.

Unfortunately, I will never purchase from EZ Contacts again. This was my second and final purchase. The glasses are stretched out and won't even stay on my face. They look used and never should have passes quality control. Instead, they were fitted with my prescription. Since they can't be returned, I'm out over $250. I will make sure to let my friends and family know that they should avoid buying from EZ Contacts.

What a disappointment. I doubt anyone cares and they won't reach out.

I ordered a pair of MODO glasses with the highest density PC and edge polishing that they offered. I had a pair of the same glasses at home and was able to compare them.

Shipping & Ordering: I ordered the glasses on June 16 and I received them on July 3. I called about a week after I ordered them to find out what was taking so long, they told me that the frames were out of stock. I asked and they agreed to expedite shipping.

Glasses: The glasses arrived in nice packaging. When I compared them to my current pair, I found that the EZContacts version was not edge polished and was about 1 mm thicker.

I contacted them via email on July 6th and will update this with their response.

I needed glasses within 2 weeks because my glasses broke and contacts were expiring. Had purchased a pair, the next day received a email saying glasses were on back order and will take more than 15 days to ship. Called customer service and spent 40$ on a different pair. I waited 22 days for glasses which I thought would be delivered in 5-7 days. When they finally got to me they were the wrong color. I tried calling costumer service but the phone lines were down. This is my first time dealing with ezcontacts.

I'm blown away by the outstanding customer service experience we had with "JUDY"!
This young lady went above and beyond the call of duty to represent your company. If all calls made to inquire about specifics on a large purchase was handled with this much care, I would never have to shop outside again. Judy made this experience so pleasant and delightful that we were almost going to purchase these Cazal frames from another site because they were significantly cheaper, Judy put in the work, got us a great price match and we said why not do all are business with EZContacts! Judy should be given some type of commission check on our purchase alone. Great Job... we will back and tell everyone we know!