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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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The glasses were exactly what I ordered. The process was very easy to understand. T took a little longer than the site said it would but the pandemic was probably the cause. I am extremely satisfied with my Raybans!
It was super simple to find the frame I wanted and to add the prescription to my lenses. And I found the price lower compared to their sites.
It took over two months to get my glasses never again.
Purchased Gucci with prescription lenses. Everything was as expected. The quality of the lenses is outstanding.
I ordered a pair of sunglasses from EZContacts on 7-14-20 and never received them.
Each time I called the hold was 1-2 hours before someone returned my call.
I finally called and canceled the order and they even screwed that up. I wish I could give them the finger instead of one star. DON'T WASTE YOUR TIME. I EVIDENTLY ORDERED THE GLASSES FROM AMAZON and PAID more to be rid of EZContacts!
***DO NOT ORDER FROM THIS COMPANY*** They are ripping people off! A scam and a joke!
No real answer when inquired about delay or solution.
Still waiting to arrive... 3 and half weeks... i wish i would have been told that it could take this long... when ordered it said 3-5 business days
3 weeks no contacts. No messages about shipping delays. Sent 3 emails, opened 2 chats and requested a refund. Only one response 3 days later telling me that they should ship in 3 to 5 more business days for free. That was 4 days ago. Never will I do business with Ezcontacts again.
Overall, a good experience. The reason for the 4 stars is the length of time it took to receive the glasses.
I was uninformed about the delay of my items and had to reach out personally for a response. The turnaround time for a few of my items did not match the estimated time on the product page.
I placed an order on 6/24/2020 for a pair of glasses. After receiving an email on 6/25/2020 that the order was delayed due to back order I did not receive my glasses until 7/27/2020. That is unacceptable. I feel you should know your stock and if it were on back order why was I allowed to order them?
Had to do a return because they had changed the frames from the original ones we had ordered previously(my son wanted the same frames, but needed a new prescription). Same SKU # on the frames, but the are absolutely not the same frames. I was told they would deduct the shipping $6.99, but they actually kept $14.99 from the original price paid. NOT COOL.
The site is easy to use, great options at a good price and their customer service is great. They changed my prescription, as I had entered it wrong and sent me the correct prescription glasses. Comfortable and very cute glasses.
That kind of money and then the ship by a DHL? Instead of 1 day USPS it took a solid week to go from NYC to CT. I could have driven there and back in less then half day! But who wants to be in NYC during a PANDEMIC? Not happy with the price! Not the shipping! They need to do much better!
Easy to order. Arrived after about three weeks. They were much more affordable here than what I found locally.
Waited 1 month for the glasses, when they arrived there was barely any tint in the transition lenses at all. I order transitions for the obvious reason. These glasses will not be able to be used as sunglasses. Disappointed.
I had issues with the first pair I ordered and The representative Clara made sure I got what I wanted and the glasses are perfect. The shipping time frame was normal. I would purchase from Ezcontacts again.
Ordered a pair of frames 7/1. As of today it is 8/6 and I have received nothing. Customer service has been giving me the run around for weeks. My thing is even if they order these glasses overseas it shouldn't take over a month to receive a pair of lenses. That's absolutely unacceptable and a failing business plan in today's age. The lack of transparency leads me to think this company is fraudulent. Requesting a refund has also been a process.
Very beautiful glasses, but they keep sliding off my face! But other than that, they arrived pretty fast, and the Rx is good! Ty
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members