EZContactsReviews 6,702

I could not be any more happy. I had a pair of frames that I loved but unfortunately destroyed. I was having a hard time finding them until I came across EZContacts. Not only did I find them but it's the best price ever. The options for lenses is expensive. I wasn't 100% sure on the decisions I should make so I contacted customer service. Their quick response and knowledge was everything I needed to make a final decision. The turnaround time was good, their communication was better than that and the final product even better. The final product met all expectations, their customer service exceeded my expectations and the price exceeded even that. As of now I see no reason to buy my next pair from anywhere else. I can't speak about returns because there was no reason for me to do one. In my humble opinion you can buy with complete confidence.

I ordered my glasses on June 19th with fast delivery option selected and paid for. I did not receive my glasses until 4 weeks after I purchased them. Due to covid I could understand issues with manufacturing however whenever I called back to check up on the status I was given various reasons and they all were different. "They are currently in the lab" "the frames broke we need to order a new one" "they are being worked on right now" etc. Eventually, I got them. Then after 2 weeks my lenses started to scratch. They provided a cleaning cloth which I used the entire time. I doubt it was the cloths fault but instead it is poor coating. Sure I got the base model coat that has general scratch resistance but it should not last only 2 weeks! I called and emailed and I never got a good response. They advised to ship the glasses back and the returns department would send me out a new one 4+ weeks after they recieve them back, not only that they wanted to charge me for replacing the lenses! "sir we can give you a 75% discount". So not only would I be stranded without glasses for a month or longer I would have to pay for their mistakes or lack of craftsmenship. I am now in the process of talking with the BBB and my credit card company as this is a very shady and horrible business that sells horrible products. PROCEED WITH CAUTION!

PS. My sister ordered 2 pairs of glasses in June and only received one so far, the other one has not been received and it is August 18th!

I ordered a pair of Oakley sunglasses on June 27th. They sent me the update saying my order had been placed and it was like that for a couple weeks. I thought that because of covid, processing and shipping times are probably longer. 4 weeks later, I called and immediately was told that the warehouse broke my sunglasses and that new ones had to be ordered from Italy. I was kind of mad because it took them 1 minute to tell me on the phone when I called my glasses were broke by them, and not through an email that could have been sent right after it happened. My glasses were delivered about 5 weeks after ordered.

Great experience, great customer service! Love the glasses!

Just received my prescription Saint Laurent eyeglasses.
Order was placed July 17th. So almost a month to receive them. Was a little concerned at one point after reading other reviews about how long it would take to recieve. Feel like the 2 day shipping is a little misleading as people forget sometimes they wont have your glasses in stock and are currently in a pandemic, plus the time it actually takes to make your lenses. Seeing as we are in a pandemic i feel like less than 30 days to receive my glasses is fair! Especially at the price. Got all the bells and whistles, blue light and uv block, the thinnest lenses, anti reflective etc for $320. All in all, good experience! Definitely would buy glasses in the future from them. 4/5 stars, would definitely be 5/5 if they communicated the amount of time processing your order takes.