How would you rate EZContacts?

Yaseen I.

Pennsylvania

1 review

0 helpful votes

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Long process

September 3, 2020

It took to three weeks preparing my regular glasses

Date of experience: August 4, 2020

Jonathan H.

Georgia

1 review

0 helpful votes

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Very professional

December 1, 2022

I ordered my contacts and they were Gere in 3 days very professional.

Date of experience: December 1, 2022

Eduardo C.

Philippines

1 review

3 helpful votes

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Authentic glasses. Easy to order. Fast shipping.

February 14, 2019

Authentic glasses. Easy to order. Fast shipping. Great customer service...

Date of experience: February 14, 2019

Tiffany A.

Florida

1 review

0 helpful votes

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Rep Help

August 27, 2017

John Miller was able to get my question answered very quickly.

Thanks!

:)

Date of experience: August 25, 2017

Arlene P.

Michigan

1 review

0 helpful votes

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Easy and fast

June 1, 2023

Ordered online and got the order quickly. Very reasonable prices.

Date of experience: June 1, 2023

Nan M.

California

1 review

0 helpful votes

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Good experience

August 13, 2020

Pretty easy love the frames. Quality for less money

Date of experience: August 13, 2020

Lily D.

Georgia

1 review

0 helpful votes

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Taking too long!

April 28, 2017

Still haven't received my order placed on 3/30!'...''...

Date of experience: April 26, 2017

Laura X.

Virginia

1 review

0 helpful votes

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Cheap and fast shipping

September 4, 2022

Cheaper than my eye doctor and fast shipping too. Site is super easy to use also.

Date of experience: September 4, 2022

Evan S.

California

1 review

1 helpful vote

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More than a month from purchase to receive them.

June 9, 2018

More than a month from purchase to receive them.
Evan

Date of experience: June 7, 2018

Amber R.

California

1 review

0 helpful votes

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Tiffany glasses

June 2, 2020

Glasses were great and fit perfect. I would definitely buy them again

Date of experience: June 2, 2020

Bruce B.

California

1 review

0 helpful votes

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Lousy

September 13, 2017

Terrible communication. Don't live up to promises.!

Date of experience: September 11, 2017

lisa S.

Pennsylvania

1 review

0 helpful votes

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Awesome service

April 8, 2020

Found the frames i wanted at a reasonable price and were delivered in two weeks

Date of experience: April 8, 2020

Stephan S.

Virginia

1 review

0 helpful votes

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Easy to order and quality lenses.

March 19, 2020

Easy to order and quality lenses.
Please enter at least 50 characters.

Date of experience: March 19, 2020

Elvis O.

California

1 review

0 helpful votes

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Never got my product or refund

September 21, 2023

I never received my glasses nor exchange pair or even a refund.

EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 22, 2023

Sam L.

Illinois

1 review

0 helpful votes

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Prescription Eyeglasses

September 18, 2017

Awesome. No complaints. Fast delivery. I recommend others...

Date of experience: September 17, 2017

EZ C. — EZContacts Rep

over a year old

Dear Valued Customer:

Thank you for your perfect rating! We appreciate your loyalty.

Sincerely,

M S.

New Jersey

2 reviews

6 helpful votes

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Sent me fake contacts then they forgot to send full replacement... AVOID LIKE THE PLAGUE

March 5, 2019

INITIAL SHIPMENT WAS fake contacts which they offered full replacement for but then never sent last 2+2 lenses despite many reminders. FRAUD

Date of experience: March 5, 2019

Tina C.

North Carolina

1 review

0 helpful votes

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So convenient!

November 1, 2022

Easy access to previous orders with my prescription. The order was received quickly as well!

Date of experience: November 1, 2022

Kristi U.

Oregon

1 review

0 helpful votes

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Great price and fast delivery

August 1, 2022

Good quality contacts at affordable prices. Delivery was faster than other companies.

Date of experience: August 1, 2022

Sandra R.

New York

1 review

0 helpful votes

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Prompt and courteous service

May 4, 2017

Answered my questions promptly and courteously. Very friendly staff...

Date of experience: May 2, 2017

Service I.

Colorado

1 review

0 helpful votes

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Long shipping time

December 4, 2021

Shipping took forever. I want to say almost 2 weeks.

Date of experience: November 4, 2021

Q&A (40)

Question

How long after placing an order for contacts is order fulfilled

Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!

By Rachael H., over a year old

See more answers (9)

Question

Why is a cookie cutter response used for every complaint instead of a genuine answer because consumers rely on this to determine trustworthy company?

Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.

By Harriet Y., over a year old

See another answer (1)

Question

Are the RayBan sunglasses authentic?

Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.

By Sally J., over a year old

See more answers (2)

Question

where is my order? its been one week and the order still hasnt finished processing, you still havent verified my prescription. what is taking so long?

Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.

By Harriet Y., over a year old

See more answers (2)

Question

i see alot of people are saying it takes atleast a week before they are shipped out i plan on paying 38extra bucks to get them next business day

Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.

By Dayna T., over a year old

See more answers (3)

Question

Hello, I'm trying to track an order, number 862792. I placed the order before I created an account, and I'm unable to track the status. Thank you for assisting.

Answer: So did u did you ever receive your order?

By Joellen R., over a year old

See another answer (1)

Question

Hello Need an order status update.

See more answers (0)

Question

do you have tommy hilfiger TH1196 MPZ in stock..5318-145 what is the price in CAD

Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support

By EZ C., over a year old

See another answer (1)

Question

I just received pair of glasses I ordered from you but I can't find my account online

Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

By EZ C., over a year old

See another answer (1)

Question

Placed an order ONE MONTH AGO and DID NOT RECEIVE MY CONTACTS !!! Order #1095928. What is going on ????????

See more answers (0)

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EZContacts

Overview

Reviews (6,304)

Q&A (40)

How long after placing an order for contacts is order fulfilled

Why is a cookie cutter response used for every complaint instead of a genuine answer because consumers rely on this to determine trustworthy company?

Are the RayBan sunglasses authentic?

where is my order? its been one week and the order still hasnt finished processing, you still havent verified my prescription. what is taking so long?

i see alot of people are saying it takes atleast a week before they are shipped out i plan on paying 38extra bucks to get them next business day

Hello, I'm trying to track an order, number 862792. I placed the order before I created an account, and I'm unable to track the status. Thank you for assisting.

Hello Need an order status update.

do you have tommy hilfiger TH1196 MPZ in stock..5318-145 what is the price in CAD

I just received pair of glasses I ordered from you but I can't find my account online

Placed an order ONE MONTH AGO and DID NOT RECEIVE MY CONTACTS !!! Order #1095928. What is going on ????????

Have a question?
Ask to get answers from the EZContacts staff and other customers.

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EZContacts

Overview

Reviews (6,304)

Q&A (40)

Have a question? Ask to get answers from the EZContacts staff and other customers.

Sitejabber for Business

From the business

Company Representative

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