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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Shipping took longer than expected and I had to call to track my order. If I hadn't called, my glasses probably would have been delayed an extra week.
I was hesitant to order online for my frames but decided to place an order with EZContacts anyway since the price of my frames was much cheaper thanI had seen in a store. Unfortunately my frames were on backorder. I needed my glasses fairly quickly so I contacted ezcontacts to cancel my order via live chat and a rep named Daryl Grimes helped me. The rep was very polite and helpful and helped me with my cancellation. This order did not work out but I will definitely order again for a second frame because the company has great prices and very good customer service
John Miller was fantastic! He helped me courteously and instantly and provided me with a UPS tracking number.
Customer service was awesome and it was easy to order.
Easy to write my information and easy to upload the prescription.
Dear Valued Customer:
Thank you for passing along your feedback! We love hearing your feedback so we can continue with our great services with pride and pleasure.
Sincerely,
I spoke to Daryl Grimes and he was very responsive and helpful. I was very pleased with my experience.
I'm not satisfied with the lens, my eyes get tired with prolonged use of the glasses...
John miller on the live chat was a great help with quick responses and quick answering and helped me figure out my concerns
I had to replace my glasses and my order was completed very quickly! I have recommended them to family and friends who want a quality product but still want it to be affordable too.
Dear Valued Customer:
Thank you for sharing your feedback! We're very much complimented to hear about your great experience. We truly appreciate your loyalty.
Sincerely,
Daryl quickly and easily addressed an order issue--no hassle! Outstanding customer service via the live chat.
Dear Valued Customer:
Thank you for your wonderful review! We're glad to hear about your good experience via our online live chat. We are looking forward to keep up with our great services with pride and pleasure.
I had to wait a little longer then expected but the wait was worth it. Customer service is excellent and very professional. Thank you glasses is exactly as described. I saved a lot of money with EZContacts!
I SAVED 70% off my local eye clinic quote where i would have to wait 1 week to get new glasses. EZ contacts got my prescription on-line Sat morning and 4 days later i got exact designer glasses i had found locally.
I saved sooo much Im going to buy 2nd pair of prescription glasses.
Dear Valued Customer:
Thank you for taking the time to share your feedback! Our professional lab puts great attention to detail on all prescription orders. Thank you for letting us know that you're happy with our quality products!
Sincerely,
The team at EZContacts helped ensure I received my glasses in time for a conference - something I greatly appreciated! When they arrived, they were in excellent condition, the lenses are high quality.
Dear Valued Customer:
Thank you for passing along your feedback! Customer satisfaction is our main concern, so thank you for letting us know how we're doing.
Sincerely,
The frames were as expected however the percription lenses are not right. Bummed! I am going to buy lenses... again.
I've been trying to get decently made glasses from ezcontactsusa for a long time now. They used the wrong lens materials, the coatings were cracked, the edges were horribly beveled, and they stripped out the frame screws. After receiving a store credit (not the refund I wanted), I tried to order different frames only to find out that what they list on their website isn't actually available. After several compromises on frame style and color, they finally had something I could use. It looks like they substituted a different lens material again even though I told them to put it in the notes not to, but they are usable and I'm glad the ordeal is over.
I ordered prescription sunglasses. I have few problems, but received excellent explanation. Daryl helped me with my order. It's good experience. It is important that is good quality and low price. My prescription sunglasses no different from regular sunglasses. It's amazing. Thank for manager Daryl, received all answers for my questions.
Dear Valued Customer:
Thank you for taking the time to write your review! We like to hear when things are right so we can continue with our great services with pride and pleasure.
Sincerely,
I had a nice chat with Daryl Grimes. He resolved my issue very quickly and was friendly. Thanks Daryl!
Dear Valued Customer:
Thank you for your perfect rating! We are glad to hear about your great experience via our online live chat. We will definitely acknowledge Daryl for his great work.
Sincerely,
John was great to work with. He provided me with a quick response and was proactive in answering my question. He was very friendly and is a good representative for ezcontacts.
I needed help tracking down my pupil distance from a previous order, and Daryl got me that information plus my full prescription. Thanks.
Great help, helped me get through the issue i was having, really appreciate it. The issue was a prescription verification that was taking way too long than it usually takes, and daryl helped me solve the issue and get through the process.
Dear Valued Customer:
Thank you for passing along your feedback! We are looking forward in continue serving you again in the future.
Sincerely,
Daryl was quick to help me through chat when I had a question about shipping. The last person ended my chat before responding but he was great. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for taking the time to share your feedback! Although we apologize that it didn't work out this time, we sure hope to service you more effectively in the future.
We surely appreciate your loyalty.
Sincerely,