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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Daryl G. Helped me two times with questions on an order. Very helpful and efficient! Looking forward to receiving my sons contacts!
Iwas looking for a fall color and needed a smaller frame and John Miller on the live chat was very helpful in choosing sunglasses.
The customer service, affordable pricing and quality of glasses was superb. I will be recommending others to EZ contacts.
Great costumer service fast shipping and easy step for do a order.
I will like to get more discount coupons for future purchases
Definitely for the last 3 year is my place for prescription lenses and contact
Price are very competitive.
Great prices, great lenses, didn't get the nice packaging YouTube bloggers show. Did get a cloth bag for my lenses though and the spray. No papers to show it's authencity.
Would recommend but it does take a very long time to get glasses mine took almost a month.
Easy site to use and glasses were exactly what I expected. Very happy with price and quality. Shipping was slighydelayed by back order but was then delivered quickly
I was so excited to find the contacts that I needed at a much lower cost than anywhere else that I looked. Ordering was very easy and I received the contacts in one week. Thank you!
Exhaustively difficult to communicate in -- real time -- with management: customer service has no direct contact with its lens-lab, resulting in untimely communications, thus a customer's time-sensitive demands can not be met.
Daryl was very helpful and friendly!... Thank you!
I would totally recommend this site! Great prices! Very responsive customer service. So happy I found this site!
Dear Valued Customer:
We appreciate your feedback! Thank you for letting us know how we're doing in your kind review. We appreciate your loyalty.
Sincerely,
Haven't received my contacts yet, but the ordering part of the process was easy/efficient. Getting my contacts is taking longer than it indicated on the website, and I have been unable to get specific shipping information via the website so that I could track the order. Customer Service (Daryl) was very helpful via the online chat function. I am hopeful that after this initial order, the process will smooth out, and I will receive subsequent shipments in the advertised 5-7 days.
They offer competitive prices, and the customer service is incredible! Such a great store that has become my go to website for all my vision needs.
Dear Valued Customer:
Thank you for your wonderful rating! We are pleased to hear about your great experience. We surely appreciate your loyalty.
Sincerely,
Purchased the Liberty Sport Helmex glasses on June 26,2017. Did not receive the order until July 19th and the prescription was wrong. Returned the glasses the following day for a refund. When I checked my account, they only refunded me a partial amount (Refund policy guaranteed 100%). I called to inquire on the refund and was told it was because I had placed the order on June and I was past my 30 days --? I had to inform the customer service representative that the Return Policy clearly stated that 100% refunds were 30 from the DELIVERY date, not PURCHASE date. Later that day I received the refund balance. I should not have gone through the hassle.
Darryl grimes was really a big help in determining which size glasses to get. Ty
Big help for me to decide
Slight delay in getting the information, but Daryl Grimes got the information I needed and personally handled my order to get it shipped out to me. Awesome! Im glad I switched from 1-800-Contacts!
Had an issue with the prescription and the issue was resolved easily. Great customer service. Daryl Grimes
Five stars for darly Grimes. And 3 for satisfaction Because I ordered them July 28 and still haven't received them however i will definitely be willing to give a five star review if I actually do receive my contacts this Saturday
It was a joke I had to call and ask where my glasses were after a month and as hadn't even order the frames. The. The customer service lady said it had to be in QC for a week which turned into 2 weeks. I should get refund.
Poor quality of lenses. Extremely slow processing. Mediocre customer service. Im very disappointed. Frame was ok, but needed adjustment to sit straight.
The glasses and sunglasses I ordered were amazing. They took about 3-4 weeks to arrive. They were worth the wait in exchange for the savings.
Dear Valued Customer:
Thank you for rating us with 5 stars. We are very much complimented to hear that you were happy with our quality products.
Sincerely,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback! We are glad to hear that your order has arrived in a timely fashion. We are looking forward in continue serving you again in the future.
Sincerely,