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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Great experience. My item was on back order and was notified until a few days later as I ordered over a holiday weekend. I called back debating on canceling the order. EZContacts refunded my rush delivery fee and provided me with complimentary rush shipping. Glasses for great. No problems what so ever. Absolutely best price!
I took almost a full month to get my kid's glasses. First the frames were discontinued I emailed about a different pair and didn't get a response for a full week. They finally responded and found the discounted frame and shipped them out. Then it took 2 weeks for them to arrive. Never again Will I spend any time or money on this company
Awful. Got no answers to nothing. Still I don't know what happened to the rest of my order. I am completely in the dark
Love my glasses everything ordered received in one and half week. Frames came out nice. Was worried now it was going to turn out since it was my first time ordering online. Will definitely continue to order with ezcontacts.
Love my new glasses. Would definitely order from here again. Fast shipping. Great selection of glasses.
I have never posted a review in all my life but after reading all the negative reviews about this company I wanted to share my positive experience. I knew exactly the frames I wanted, and I found them for the best price with Ezcontacts. I ordered them, and then I read the reviews on this company. I panicked! There were so many terrible reviews. Did I just get scammed?! The answer is no! I ordered my frames on 7/26/17. I received a call a few days later from them wanting to be sure I didn't have questions about my prescription. When I returned the call I got a live person right off the bat. My glasses shipped on 8/2 & they arrived on 8/7. They came beautifully packaged with a case and other goodies. My experience was 100% different than many I read. I can only chalk this up to the fact that people with bad experiences take to the internet to vent & those with good experiences don't often post reviews. Every business has issues so I'm sure the concerns posted are legitimate. However, I don't think those are the norm for this company. I would definitely order from them again.
It took a few weeks to get my prescription glasses but they were worth the wait. They came with a hard case and several cleaning pads with spray cleaner. Oh and a little tool to work on them. The anti glare coating makes everything look so much clearer. I will be ordering all my glasses here and have told all my friends how good a deal I got.
Dear Valued Customer:
Thank you for your review! Please note that processing time on prescription orders may very per rx. Every order goes through inspection prior to shipping to insure quality control. We're so glad to hear that you are completely satisfied with your order. We are aiming to keep you impressed on all your future orders.
Sincerely,
This company was easy to work with, love how you guys got right back to me whenever I had a question :) Great customer service. Thanks Levi and thank you Kathy :)
I thought when I found EZContacts that I had found a great website. I was wrong. I need contacts in 10 days and now it's been 13 days and supposedly the contacts will be delivered tomorrow. No email giving me any shipping information. I have had to call twice to find out the status of my order because the website does not give you enough information about your order to know the true status. I even provided the prescription photo online so they did not have to verify it. Excuse after excuse and they don't have the contacts in stock. What do they stock? Probably not much except a room of people answering phone calls from angry customers like me. I know my second purchase (ordered before first order was delayed) from them will not get here in time for when I need them. If I had known this before I would not have ordered them. The cost savings is not worth the hassle. I suggest to use Vision.com or ACLens for future orders. At least they can get me contacts in a week or less.
Returned sunglasses because lens were wrong and still haven't gotten them back! Horrible service would not recommend to anyone!
Overall a nice set of glasses as well as a wide selection to choose from. Received the package within a reasonable time frame
I've bought several pair of sunglasses form EZcontact and enjoy everything about the company, if you need top brand glasses, contacts or sunglasses give these guy and chance. You'll earn your for life.
Dear Valued Customer:
Thank you for your perfect rating! We are glad to hear that you are satisfied with our quality products.
We appreciate your loyalty!
Sincerely,
My glasses arrived exactly as promised, the lenses are the thinnest I've ever had (1.74 high index lens). I was called by an optician in case I had any questions about my prescription (I didn't, so I did not return the call) and I received an email when my glasses shipped. This is the first time I had made such an important, partially non-refundable purchase online, but the experience was a good one. You will have to find somewhere to adjust your glasses for you once you get them, it would be nice if there were somewhere I could go to do that (a small fee would be fine) without feeling like I'm tricking a local place into thinking I bought the glasses there. But that will be a problem with any online eyeglass vendor.
"ordered frames over 30 days ago and still havent received them. I sent an email inquiring and called about my order. Got a no reply. I feel EZ CONTACTS are running a ponzi scam. Taking people money and not providing product and holding money. This is horrible business and i will make it my practice to hit every social site up to let them know the scam EZ contact is running
Very happy with my prescription sunglasses. Sturdy, fashionable and great fit. I will definitely be ordering again in the future.
Highly satisfied with my second purchase from EZContacts. A lot more affordable than going to an eye doctor, and easy steps to purchase!
Kate Spade frames were a fraction of retail price. It was easy to order and my glasses came fairly quickly.
Great quality of work! I'm very pleased with my prescription sunglasses. It just takes a while before you receive the product, about two to three weeks from the date you ordered.
The glasses I received are similar to the ones ordered however they aren't an exact match. The Havana is rather dark and you have to look closely to determine if the phrases aren't completely black.
No response from customer service been a long time and still not shipped glasses. Always had good experience from them until now
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your 5 star review! We are very much complimented to hear about your positive experience. We are looking forward in continue doing business with you again in the future.
Sincerely,