EZContactsReviews 6,689

UPDATE: The next day EZContacts.com attempted to call me twice, but left no voicemail. They also sent me an email. I emailed back and forth with a CSR Mary. She was very understanding and pleasant. She assured me that she had escalated my concerns to the appropriate supervisors and that they are working on making their customer service better. Because of her communication, I will give EZContacts.com one more try. We'll see if her comments are really true.\
BTW: my contacts arrived via UPS later that evening. All of this could have been avoided, though, if their site just provided shipping information.

I ordered my first pair of glasses and due to my error the wrong prescription was in the frame. I called and was told a new purchase and return would be the best option. I purchased the new pair and included a copy of my prescription from the dr. While waiting for the new pair I recieved a partial refund. I was NEVER told I would get a partial refund. I emailed two different representatives to ask about my refund, one did not respond, the other basically said sorry about your luck then didn't respond again. Once i got the new pair that I had ordered with the prescription attached they again had the wrong prescription. I am so disappointed. A pair of 187$ glasses have now cost me 187, plus the 30 I lost in partial refund, plus 12 to ship back first frames plus another 95 I spent to bring them to a "real" glassrs store to get the frames corrected. I'm so annoyed. I will never recommend this site to anyone!

Purchased frame and lenses. $450+. Received order in approximately 2 weeks. Vision was not good at all so I took them to my optometrist to be checked. They advised me that prescription was not correct. After advising EZ of the situation, I was told that they needed an affidavit sign by an optical facility to verify the faulty problem with my order. I got this done very quickly as I really needed my eyeglasses. I was told that my order would be verified after they received my return order and that it should be processed and returned within 10 days to two weeks. I reluctantly agreed to be patient and wait. After 10 days I called customer service only to find out that my order had not even been sent to the lab yet. To make a long painful story short, I was promised three weeks in a roll that my order should be " completed and shipped by next Friday". I finally received my redo order 6 weeks after sending it back to EZ Contacts. I would NEVER do business with EZ Contacts again.

Took 3 weeks to get one of my two pairs of glasses I ordered, which ended up having an incorrect prescription, and 4 weeks to get my second pair.
With the first pair, I returned them, and I am still waiting almost 2 weeks later for them to process my return.
Their outsourced customer service is pathetic and of no real help. You have to call to get any kind of response. They've never returned a single email I've sent.
One customer service person was incredibly rude even and hung up when I called trying to follow up on my returns status.
Overall, it was a huge pain and regret ordering from this website. Sure their prices are competitive, but since they don't have anything in their inventory, they just order it, wait for it to get shipped to them, THEN they ship to you, your order will take weeks to actually arrive instead of the 5-7 days they claim. Also, if you require prescription lenses, it takes even longer, and their lenses are the cheapest, lowest quality.
Huge mistake!

I placed an order on July 8th 2017 and it took nearly a month for the process. I had to make multiple calls to get updates on my eyeglasses because it took a while. I finally got an email from ezcontacts that my product is fully shipped on July 20th 2017, however, the USPS Priority mail states that "they are waiting for the item to arrive from ezcontacts." This statement lasted until July 27th 2017, even though my shipping method was priority mail (3-5 days)... that's 2 days late! Overall, I have received that eyeglasses and they are exactly what I paid for. My advice to ezcontacts is that the service should be improve because if your customer means A LOT to you, then you should keep updates and notify your customers about products being delayed.