EZContactsReviews 6,693

This was my first order thru ezcontacts.com (I usually use framesdirect.com or designeroptics.com) and I was excited to have found frames I really loved. The order process was easy. I selected overnight shipping and paid the shipping charge of 34.99. I did not receive my order with the proper shipping as selected. I emailed support and this was the response I got was...

Kathy replied
Aug 10,2:14pm
Hello Josh,

Thanks for taking the time to write to us. Since your order shipped in separate shipments, the overnight Fedex was only applied on the initial shipment and we used Priority for the other shipments.

I paid for overnight on everything I purchased. Why does the shipping meathod not apply to every item ordered?

The biggest issue I had was that the most anticipated frames I was excited about arrived warped and bent and not in their original flaw-free condition. Lesson learned I suppose. Framesdirect.com and DesignerOptics.com always sends all my items with the shipping meathod I chose on every item. They also check every frame for factory flaws before sending it to me. I know I'm picky but I spent over $2,000 on my purchase and expect my Oder to arrive as planned and flawless. This is an annual purchase I make every year.

I ordered a pair of glasses on EZContacts.com and expected to receive them within a week and a half or so. At the two week mark, I checked in to find that they had a question about my order but didn't bother to contact me to ask about it, instead just sat on it and did nothing. When I corrected the order, I also informed them of a change of address. Two weeks later, I was about to contact them about my order when I received a shipping confirmation TO THE WRONG ADDRESS. I called and after 15 minutes on home I was told that the change of address was in their system but for some reason it wasn't applied and that they would try to recall and fix it but couldn't guarantee it. Luckily, they were able to fix it and I did receive my order in the end after over a month of waiting and numerous calls to customer service.

I had heard if you bought pink tinted sunglasses it would help with migraines. The ones I bought were not very tinted and did not help and are actually worse for my migraines then my other glasses. That's my fault though for not researching before hand. The 7 day shipping you need to disregard as it takes a really long time to make the glasses. That said the prescriptions are right on the money better than any i have ordered locally.
This pair is a little loose so I am going to have to go to a local store and pay to have them tightened but still the quality is worth the effort. The only really negative comment is I was first drawn with to the site as you got a discount on your glasses after a certain number of point. I have bought two sets of glasses and gone over and never got the email with a coupon they said would come. However, I will just contact them the next time i get glasses. I will buy from them again and have recommended them to my friends.

It took a whole month to get prescription glasses. I contacted the department they have terrible customer service cause they didn't care. The site states ships out 2-3 days and that the item is in stock. What they need to say is that it may have to ship from the supplier, then we put prescription in which takes 5-7 days then ships in 5-7 days. The horrible part was I got PayPal involved and they hustled then a tad bit but they sent me someone elses shipping info and told me my item was shipped. Sucks then the offered me 3 -5 day shipping wow that was something never again will I purchase prescription from them... Beware

I wanted to purchase replacement sunglasses and signed up with my email for a 10% coupon, but didn't receive the email with the promo code before wanting to place my order & I accidentally applied a smaller 5% coupon. John told me I could apply the additional % off after placing my order & Daryl took care of applying the 5% adjustment manually afterwards. I'm awaiting Daryl's email confirmation of the adjustment, but expect it to be taken care of today. I appreciate their assistance!

Both times I found the company to be very client friendly. They were very easy to contact and took me through the 1st ordering process step by step. Previously, I had only received contacts through my Dr's office. I spoke to Daryl Grimes on both occasions and he was very helpful. He was able to quickly check on my prescription to make sure it was current. Also, prices are great! I highly recommend this company and CS staff.