EZContactsReviews 6,693

I ordered glasses for my son and site said it should be ready in 5-7 days. Cue to two weeks later, no glasses, no email explaining, nothing. Called numerous times (on hold oftentimes up to 45 minutes), given numerous promises that they would look into the issue, given numerous names, NEVER given a call back as promised or any information. I was ready to start a credit card dispute for the item, as this is completely unacceptable. Felt like I was being scammed! Finally I reached one rep who actually did as promised and gave me information. For all the trouble it was worth I wish I had paid the extra money and got them elsewhere. Save yourself the headache and the hours on hold trying to reach someone competent to help you. Stay far away!

I ordered Biofinity contacts lens in July 2017 from EZ Contacts and I also ordered the identical contacts from Costco. There was not much of a difference in pricing between the two. I received the Costco contacts but did not receive the EZ Contacts. The web site stated they were "Fully Shipped". I called on a Friday and found that they were closed-ON A BUSINESS DAY? I tried calling on the Monday and I was number 43 in the Que. I called again on Tuesday and was number 28 in the Que. I was on hold 43 minutes until a CS rep answered. He had an accent and I could not understand what he was saying. After 15 minutes of being placed on hold he claimed the contacts were never shipped-no explanation why the web site claims they were and I would have to wait another 2-3 weeks. I stated that I received the identical contacts from Costco - He said that someone must have returned them to Costco, does he really think that everyone is a scammer like EZ Contacts? I requested a manager call back, STILL WAITING 3 days. I also requested that they cancel my order and credit my Visa account... This company is a sham, STAY AWAY and please read the numerous negative reviews on various web sites. Also, please be aware that the NYC BBB fined EZ Contacts over $100K for a major breach in their security web site. Credit card numbers and accounts were stolen (wouldn't be surprised if the owners and employees were stealing). These are the same people that bait and switch in the NYC electronics shams. I submitted a dispute with Visa credit card and the NYC BBB.

Ordered one year supply contacts and eye glasses that I needed for my deployment on a certain time. Both items I couldn't see with. Returned merchandise. Called numerous times supposed to get a call back from a manager. Send numerous emails. This is been a week ago and haven't heard from them. Now I am forced to have an additional expense to get eye glasses. Don't have my merchandise which was paid in full. I possibly have to get an attorney involved. This is the worse customer service I have ever had..

I was NOT HAPPY... refer to chat notes... my suggestion, this has nothing to do with Daryl, he was great

If things are on backorder, let a customer know, i had to inquire to see what the status was 5 business days after i placed to be told the frames would take another 2 weeks to come, add the time to make the lenses, ship to me, im waiting 6 weeks to get a pair of glasses, id rather go to lenscraftes, bend over and let them have their way with me. Anyways, daryl checked on the other colors for those frames and they were avail in 3 days, that saved me as a customer. On day one i should have been informed that the frames were unavailable, this is standard stuff, unless you guys hustle your customers, which i dont think is the case, WTF, so sad! And my rant ends! Take care