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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Ordering was easy, price was very good. Glasses came in very crooked. Had to go to optical store to get adjusted
The Representatives went out of her way to make sure I would be 100% happy with my order, buy paying attention to the details to make the order correct. Will continue to do business in the future.
I ordered glasses for my husband on 8. 10. 17 & paid for 3-5 business day shipping. Within these 3-5 days that I should have received the glasses, I contacted the company via email twice to get an update on when I'd be getting the glasses. No one emailed or contacted me back even though the website says, "Someone will contact you within 24 hours". It is now 8. 22. 17 & I still do not have my husbands glasses. I received an email from UPS stating the package would be delivered on 8. 24. 17, this is 10 business days after the service I paid EXTRA for. I chatted with an employee online, which mind you took 35 mins to get an answer basically stating, they would not refund the shipping costs because the glasses were already shipped out. I explained to the customer service rep, that I tried contacting the company twice within the 3-5 business day period & no one acknowledged my email. I expressed my feelings & concern on why I would pay for a service, if the service was not fulfilled. I would have just selected free shipping, if I knew it was going to take this long. He basically said, "We will no be able to refund, we shipped the item following your shipping method". I don't understand how I'm in the wrong as a customer. I understand things happen, a day or two after fine, but double the time frame is not ok. I then called customer service & the gentleman told me he was not authorized to refund shipping & someone would get back with me today. I called around 11:30 this am, it is now 8:05 pm & low & behold, no one has contacted me. Terrible customer service.
Thank you, very good service, very good service, very good service. Received my purchase quickly. They will ask you to rate them too many times though and you have to write at least 100 characters.
Easiest purchase ever! The website was a breeze to maneuver and customer service agent Daryl Grimes was most helpful in getting my contacts sent out quickly. I will definitely use EZContacts again!
Awesome, faster than waiting on the phone. Hopefully this will end well, as the online reviews made me worry about losing my $200.00, that I spent on my purchase. So far Daryl was great, hope the next steps are as easy as the chat. Thanks for your help!
Daryl is a laid back cool G, he helped me with fixing my ordered and applied the right code for me! Dude is cool as ice
Ordered a pair of glasses which were advertised as 'ships in 4-5 days'. Actually took over a month, and required two followup phone calls. Nice folks, though. Next time I'll phone in the order and check availability up front.
Response was very quick and informative! I was able to log on from my phone and get all the help I needed while on the go! I would recommend this way of correspondence to anyone I know!
Mr. Daryl was great. Very helpful and fast. Will for sure come back next time.
He replied immediately and answered all my question. He was very polite.
Thank you
Dear Valued Customer:
We love hearing from you! We like to hear when things are right so we can continue with our great services with pride and pleasure.
Sincerely,
I went online to order my son's glasses. The retail in a small town is outrageous! Found the glasses on EZContacts that we wanted. Placed order on 8/11 and called 8/15 to see where they were in the process since I ordered them with 3 day shipping. Told glasses had to be ordered. Called today and chatted. Chat service was horrible! Took forever to try to get an answer. On the phone the customer service was better. My concern is are they being honest! It has been 11 days and I am told I will receive them next week.
NO COMMUNICATION ON THEIR END. NO UPDATES. I hope I receive an email when they ship.
Daryl Grimes was very helpful getting the ball rolling on my RX that was somehow not attached to my file. Thanks to his service, my contacts are in the way.
Dear Valued Customer:
Thank you for your review! We're glad to hear about your pleasant experience. We hope to keep you impressed on all your future orders.
Sincerely,
Pleasant and efficient. Daryl helped me figure out my sons prescription before i submitted an order.
I had a problem with my order and contacted customer service. The first person (Kylie Jenner) was not helpful but the second person (Daryl Dixon) was great! He helped me in a matter of minutes. I just wished they had email me about my RX not going through. But overall great, glad i contacted customer service or else I would've been waiting for nothing.
This is my second order with EZ Contacts. Good pricing and good service! We will order again I am sure. Great service from representative Daryl Grimes! Thank you
Daryl helped me out very quick. Happy with the service. Only thing is I wish the glasses would deliver a little faster than 3 weeks after order.
EZContacts is HORRIBLE to work with. I made my order july 31, my credit card was billed august 2, and i STILL have NO contacts. I have left no less than THREE email messages through your customer service system (because live chat was booked solid) and have had TWO very long phone calls with 'customer service reps' that ASSURED ME they would get back to me via phone or email within 24 hours. Both apparently had to investigate my file to try to determine why i had not received my order. The phone calls were a week apart and NEITHER followed up with me to tell me the status of my order. (I even had the second rep send me this email to make sure i had a way to contact you- that is how i have this customer service link).
At this point, forget the contacts. I want a REFUND. PERIOD. I have spent more wasted time on this irder than has been necessary. HORRIBLE customer service... i will NEVER do business with you again or recommend you to anyone i know. Sorry. I gave you so many chances!
Purchase was smooth, but when I received the product (glasses) they were severely bent/ crooked. Sent them back for a refund the next day and was told that my refund was processed Aug. 23rd. Its now September 10th and still no money is in my account. Out $200+
Daryl Grimes was excellent- efficient and nice. Really great service. I was having issues with contact order and he handled it personally and i am greatly appreciative.
I had quite a long wait getting connected, but so glad I hung in there. Daryl was extremely helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your wonderful review! Customer satisfaction is our main priority, so thank you for letting us know how we're doing. We are looking forward in continue doing business with you again in the future.
Sincerely,