On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
Bifocal top line is too high and interferes with vision looking straight ahead. Contacted customer service via email over a week ago with no response yet.
It took much longer than expected on getting my glasses, but they look great and I'm happy with my purchase
Glasses arrived on time. No issues. They signed insurance form also. Way cheaper than buying at local store.
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that your order has arrived intact.
We appreciate your loyalty.
Sincerely,
Ezcontact.com was the best priced for my daughters 2 eyeglasses. I was skeptical because of all the reviews but I took the chance and we got them today and they are perfect. I placed the order on the 13th and today it's the 24th. Worth the wait to save over 300 dollars. If we would have bought these at LensCrafters or our regular optometrist they would have been $500+. So grateful as we were able to keep in budget.
I found an item I just ordered for 1/3 less on jet.com - they won't price match saying that it is a marketplace. Oh and they took over a week to reply to my requear not the promised 24 hours! I would have canceled my order.
Dear Valued Customer:
Thank you for your feedback! Please be advised that your price match inquiry has been approved as a one time courtesy.
Sincerely,
I was helped quickly by Daryl. Contacts shipped within 2 days. Awaiting a Saturday delivery at latest. Based on the tracking number, it will arrive sooner. So, happy camper. Thanks!
Noticed that I had ordered the wrong product, but Kylie was able to easily change the order for me through live chat!
I accidentally placed the wrong order, so I chatted with customer service. "Daryl Grimes" was able to correct it AND give me a 10% discount.
We all know that ain't your real name Daryl, but you cool!
I read a bunch of reviews and was super skeptical. I knew that I would have to wait attract a month for my glasses to come because of the reviews, but it came 2 weeks earlier than I expected. My prescription was correct and they give you extra goodies to clean your glasses. I would definitely order from them again.
John miller was extremely patient. He took the time to go through my history and cleared all questions. I was extremely concerned about an unresolved issue i had with my order. Another representative (Kylie Grams) was extremely short with me and did not respond to my questions or concerns from earlier today. It was refreshing speaking to John via live chat!
The glasses I receive are defected. However, every time I ask for return shipping label, the customer representative always say they'll send it, but I only received return form without shipping label. This is stupid and wasted me a lot of time. I will never ever use EZContacts again.
I originally chose the free shipping option, but as the days passed without having any glasses, my work was seriously impaired. So I tried to find out if I could change my shipping option after placing the order, and pay to get the glasses shipped faster from the lab to my home. I emailed them, and got the automated response that I'd hear back within 24 hours. On the 3rd day, I got a response, but it didn't answer my question. I tried using their chat client. I waited for someone to come online to chat, but after it timed out I was presented with a button to send an email again. So I tried again to chat later that day. Same thing. Again that night, same thing. So I sent another email, and got no response. Just over 2 weeks after I placed the order, my glasses arrived. They're great! Just wish I had paid more up front to get them sooner, and that it was actually possible to communicate with them while the order was processing.
My question was answered in a thorough and friendly manner, and I did not need to wait. A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Bought versace eyeglasses they were a little too big for my face but the quality and prescription was great. The shipping had a lapse that I couldnt know where was my package couldnt track it. But got here in a timely manner
Simple website to navigate. Easy to use. My glasses arrived as stated and were packaged very well to prevent damage. I love my glasses.
It was a great experience of ordering from EzContacts. The process was fast, and the customer service was professional and efficient. I will definitely order from here again and really recommend!
Glasses are OK, but delivery was very slow, 2-3 days means more like 2-3 weeks...
I measured my DP before I ordered my glasses and it was 63. When I went to choose my DP from the settings it only gave O - 5 in the variations so I choose 60. I thought that maybe the wrong one so I called and the guy that answered said that I should have chose 65 and that he would contact the lab. When I got my glasses the prescription read that the DP was 60. The glasses seem ok at times but it seems the middle distance sometimes is not correct.
Answered all of my questions. Looking forward to getting my new pair of sunglasses. As long as the shipping is as promised I am very happy.
I am in a rush due to a trip coming up so I was concerned I wasn't getting my contacts before the trip. When I contact EZcontacts (on line chat) the rep.: Daryl Grimes was kind enough to give me info and tell me he will be sending it as soon as possible :) I am very happy to get amazing service. He rocks on my book! Good job to the company for having amazing employees :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review! We apologize to hear that you're not completely satisfied with your order. A customer service agent will contact you directly with the appropriate return instructions.
Sincerely,