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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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They received my order which was a 1st through them and customer service was amazing and on point! Employee is processing my order right away as I need my contacts ASAP! Thank you!
They did not return 6 of my email and 4 of my calls regarding a price match. They completely ignored all requests for a reply and only when I threatened to dispute the charge did they reply.
I am very impressed, both my kids found armani frames at a store and I was able to buy them both a pair for under $90 including lenses.
The glasses I ordered were out of stock and they replaced them with a smaller version. Then it took over three weeks to receive said incorrect item. I love them for contacts, but I'll never order glasses from them again.
One set of glasses came within a week no problem. Other glasses took 3 weeks and I didn't get them in time for a vacation I needed them on. Customer service was helpful but long queue time to get someone. If their shipping speed could be half as good as their customer service they would be great to use.
A simple exchange of a pair of sunglasses became a nightmare with EZ Contacts! We will never ever deal with this company again! In our experience their customer service (outsourced on Philippines) were ok, though the person that dealt with us in the return department located in NY was unfair, incompetent, mishandled our $$ and was unavailable! We purchased a pair of sunglasses that didn't fit right, so we decided to exchange (for a fee of $24.99 Warranty Exchange). The pair we chose was more costly and we would owe a difference. Diana at the Returns Dept. was handling our account, she didn't fully respond to our questions via email, such as our repeated request for her to send us the breakdown of the computation, to understand how she came up with a higher figure that we owed after applying the credit we had. Not once she acknowledge our request for it! Needless to say she ended up charging on a credit card that she was not authorized to do so! I sent to her too many emails requesting that she contacted me via pone so I could provide her with a credit card to charge the amount we owed, and without regards to my right to choose which credit card I would use to charge this portion of my purchase, she went ahead and charged it on the card she had in file! Though she managed to send me the total
It took a while to get my glasses but when I did, they were the wrong size (my fault) and the refunded all of my money. I would use them again.
My glasses took nearly a month to get to me, and I had to call multiple times in one week just to ensure therms would reach me on time. Most customer service reps did nothing for me, and it wasn't till I was working with Cris that I felt truly taken care of. I needed these before a specific date and she was able to put my mind at ease by providing me with the answer and shipping time that I needed.
There's no ray ban label on my lens and the frame looks fake, am totally disappointed...
Dear Valued Customer:
Thank you for your review! All our products are guaranteed to be 100% authentic coming directly from the manufacturer. We will reach out to you directly to further address your concerns.
Sincerely,
Would not order again. Customer service was rude. Packaged was damaged. Glasses are bent. Never again.
Customer service was very curious overall I like EzContacts. I hope some day EzContacts can add a service so I can send my own eye glasses frame in and get new lens put into Thanks.
Dear Valued Customer:
We appreciate your feedback! We are certainly looking into this feature where we can fill the prescription in a pair of glasses that you already own. We hope to have it available very soon.
Sincerely,
Ordered Persol sunglasses with prescription lenses. Item arrived after a trip on a slow boat and both lenses AND frame were defective. Lenses had been dyed unevenly, obvious to anyone doing quality control, and the temples opened to about 30 degrees past perpendicular, not an easy defect to pull off with thick acrylic frames. Just terrible quality control all around.
Dear Valued Customer:
Thank you for taking the time to share your feedback! All prescription orders go through inspection prior to shipping. We apologize to hear that yours slipped through our quality control and arrived with some defects. We will reach out to you directly for a final resolution.
Sincerely,
It took a month to get my glasses, it wasnt a short process by any means. I will be taking my business elsewhere to see if the turn around is faster.
Dear Valued Customer:
Thank you for your feedback! We apologize about the unexpected delay to your order. Please note that we keep a large inventory in our stock. In case there's any availability issue, an email is sent within 24-48 hours. Once your prescription order has been completed, we shipped it via Priority Mail.
Sincerely,
Ordered Maui Jim's on Sunday, received by end of the week. Exactly the same as the mall - without the high price. (I could afford 2 pairs). Negative reviews are bull.
Very patient with me as I had a couple of questions and answered them all! Help me make sure my order was correct
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that our customer service team has been helpful.
Sincerely,
I had ordered a pair of glasses and when I hit the button to send the paypal I saw I had messed up my address! John Miller at customer service helped me right away and got it corrected! Thank you john!
I'm in NJ and the company is in NY - and it took ONE MONTH to get my glasses! How insane! I always order my glasses online from other places, and it takes 2 weeks MAX. They claim they have to wait to get each pair of FRAMES ONLY from the actual manufacturer which is usually overseas if it's designer. So they don't have any glasses on hand? AT ALL? Either a start up business or very poorly ran business. After they receive the frames - they then have to send them somewhere else to get the actual lenses made! Never again!
P.S. My glasses I cannot see out of, wrong prescription-
Way too strong. But not worth sending back & rewaiting. Will take them to my optometrist and have him do them.
Dear Valued Customer:
Thank you for taking the time to write your review! We apologize about the unexpected delay to your order. We keep a large inventory in our stock, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We are sorry that yours has been overlooked. A customer service agent has been assigned to contact you directly for a final resolution.
Sincerely,
Very helpful. I got answers right away from live chat ppl. I would recommend friends or family members
Dear Valued Customer:
Customer satisfaction is our priority, so thank you for your feedback. We are glad to hear that our live chat team was helpful.
Sincerely,
John Miller was able to get my question answered very quickly.
Thanks!
:)
I cannot believe how easy and quick this site is. I was able to have all my needs met within minutes despite my own complications. I will be using this site going forward for all my eye needs. Thanks so much
Dear Valued Customer:
We love hearing your feedback! Thank you for letting us know how we're doing in your kind review.
Sincerely,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you so much for your perfect rating! We are glad to hear that you are completely satisfied with your purchase. We are looking forward to keep you impressed on all your future orders.
Sincerely,