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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I ordered these for my kindergartner over a month before he needed them for the start of school and the online order information never changed from processing. I had to contact the company and then I finally received shipping information. It was like the order was just sitting there. I wasn't confident that we would receive them and now we have them but they are not fitting well and I scheduled an opthemologist appointment to see if the prescription is correct. Makes me feel like I got what I paid for.
I ordered prescription glasses from EZ Contacts and got them last week. Wow! The pair that I ordered were much cheaper than any other place and I saved hundreds of dollars. The quality is excellent and the glasses are very stylish. I am very pleased and plan to get several more pairs. EZ Contacts, you rock!
Dear Valued Customer:
Thank you for sharing your awesome feedback! We aim for par excellence, so thank you for letting us know how we're doing.
Sincerely,
I worked with a few representatives and they were all very helpful and fast at replying! I worked with Maia and John!
Kylie Grams was very much of help to me with processing and canceling my order. She walked me through everything very nicely and smooth.
Kylie Grahms was cery helpful and friendly she answered all my questions and was very patient with me.
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that our customer service team has been helpful.
Sincerely,
Was trying to place my reorder on line using a discount code for returning customers. Since it would not work I had to contact customer service. Daryl Grimes advised me to place my order and then he manually gave me the discount. He provided excellent customer service.
It took several weeks to receive my glasses and I believe I only got them because I ended up calling. The hours are not super convenient for me but I was able to reach someone. With some difficulty and several minutes on hold I was able to find out that one of the two pair I ordered had not yet been sent from the warehouse and the other had been prepped for shipping. This information was not updated on the website until two days after I called. Now that I have received both pair I can say that I am happy and the prices were very competitive with other vendors.
Awesome customer service. Great product and good price. No hidden fees. No hidden fees on contacts and glasses. Would use this service again.
Dear Valued Customer:
Thank you for your feedback! We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
I have never ordeted glasses on line because i am the type to touch and feel the items. In dealing with this Company I have changef my mind. The whole provedure was super easy. I am telling everyone i know about this company. Thank you. Ai love my glasses
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are very much complimented to hear about your great experience. We look forward in continue serving you again in the future.
Sincerely,
The best customer service!
Thank you for your help with the return!
Online chat easy and great!
Dear Valued Customer:
Thank you for your 5 star rating. We aim for 100% customer satisfaction, so thank you for letting us know how we're doing.
Sincerely,
Spoke with chat Daryl Grimes, did an amazing job in helping, would definitely purchase from this company again
Dear Valued Customer:
Thank you for your 5 star rating. We're glad to hear that our customer support has been helpful. We are certainly looking forward in continue serving you again in the future.
Sincerely,
Daryl Grimes was friendly and very professional.
One order (contact box) was shipped incorrectly. Decided to just order left prescription box again instead of hassle of sending back and awaiting correct to ship. Company should have offered to send correct box to me overnight.
I saved over $300 for the same exact frames and lenses.
Received them in about 3 weeks and am very happy with them.
Dear Valued Customer:
Thank you for your review! We value your opinion. We are so glad to hear about your pleasant experience with our company.
Sincerely,
Received my glasses in about three weeks for a great discounted price! My eye doctor was trying to charge me double for the pair I bought so I'm very pleased with this website. My order even came with an extra set of lenses and multiple cleaning utensils for my new glasses.
I am trying to figure out if this prescription is wrong or the glasses are just bad? My right eye feels like it isn't. May have to return.
I've purchased prescription sunglasses on another website before and hated them. I was hesitant to try EZContacts, but they has the Ran Ban glasses in the size and color I wanted. What i got was exactly what I ordered -the look, fit, transitions lenses ect. Was perfect. I will come back again. Thanks
Dear Valued Customer:
Thank you for passing along your feedback! We are very much complimented to hear that you are satisfied with your new purchase. We pay great attention to detail on all orders, so thank you for letting us know how we're doing.
Sincerely,
Daryl G in customer service was very swift and helpful - couldn't have been more easy to contact them and get what I needed done. It is nice that they have live chat service!
Dear Valued Customer:
Thank you for your feedback! We are glad to hear that our live chat team has been helpful.
Sincerely,
I waited in the queue to chat for about 15 minutes but once I was connected with Daryl (Grimes) he solved my issue right away. Great job!
This product is simply just Omazing would recommend this item to those qho want to look good everything comes with extra item in the box thanks Ezcontats.
Dear Valued Customer:
We love hearing from you! We're excited to hear that your purchase turned out to be to your satisfaction. We hope to service you again in the future.
Sincerely,
I'm in love with the products and the prices for Name Brand and a great price this is the place to come.
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that you are happy with our quality products. We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angelique;
Thank you for sharing your feedback! We apologize to hear about your experience. A customer service agent will contact you directly for a final resolution.
Sincerely,