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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Got the exact pair I wanted for half the price! The glasses did take a while to get shipped. Once they shipped, the package was quickly delivered. Awesome prices!
The cut of the lenses was very poor. Glasses had to be returned. They only refunded 50 percent of the price of the lenses. So basically, I had to pay 60 dollars to learn not to use this company.
I'm pleased with my new eyeglasses... My order was fairly complex, with the best transitional lenses in the lightest weight I could get, also with the best non-scratch treatment available. I was able to use a promo code that saved me quite a bit of money.
Dear Valued Customer:
We love hearing from you! We're so glad to hear that you're satisfied with your prescription order. We are surely looking forward in continue doing business with you again in the future.
Sincerely,
Received quick response to my question regarding the shipping status of my order. I was provided with the tracking number and anticipated delivery date.
Went to check on an order that hadn't shipped yet and the associate John MIller helped me out big time. He relayed to me it would be shipping today which is great because I leave for vacation at the end of next week. Two thumbs up!
Dear Valued Customer:
Thank you for your feedback! We are glad to hear about your pleasant experience with our company.
Sincerely,
Frames are a little smaller than I expected. But glasses fit well and are super cute. Would purchase from you again.
I got a good deal on my frames and with the promotion that was offered, I went ahead and purchased prescription lenses. I have this same prescription on several other pair of glasses and the lenses I received in this pair I bought from EZContacts were not the same. If anything the prescription is either a little off or the quality of the lenses is poor. The lenses are transitional bifocal lenses and the top half is just a little off on clarity. The lenses also have a lot of glare and I only have this problem with these lenses. I can tolerate a little bit, but these are just irritating. Unfortunately, they offer little use other than being very expensive reading glasses -that is about all I can use them for.
FYI -the "I am not a robot" verification process is a bit too time consuming - you need to make it a bit more efficient.
I have placed many orders for both my Rx and Rx sunglasses through EZContacts. I don't know how they do it, but I get name brand glasses much more affordably than elsewhere, often with Rx lenses ad no additional cost. Anytime I have needed help from customer service, they are right on it. I have and will continue to recommend EZContacts to anyone who asks!
Dear Valued Customer:
Thank you for taking the time to share your great experience. We surely appreciate your feedback and we're looking forward in continue serving you with par excellence.
Sincerely,
What a horrible experience. Waited 3 weeks for the glasses, with no updates. I had to call daily and was promised a call back. Of course no one called back. TERRIBLE communication.
I cheated with Daryl grimes and he was able to give me a discount when one wouldn't work for me. He also said it would be shipped in 24 hours he would personally work on the order. Was able to email him my prescription. Can't wait to get them!
The representative I talked to was very helpful and efficient and resolves the issue very quickly. Great customer service skills. Represenrative name Daryl Grime.
Daryl was a huge help and resolved the issue quickly. Once the issue was fixed he told me that he would personally take care of the order. Thank you
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
Easy to order, good price and great customer service. I made a return in the past, and they were really helpful.
Dear Valued Customer:
Thank you for your 5 star rating! We are glad to hear about your positive experience with our company.
Sincerely,
Great customer service when needing to find the current status on one of my orders. John Miller was able to find my tracking number very quickly!
Dear Valued Customer:
We appreciate your feedback! We sure hope that you will be enjoying your new order shortly.
Sincerely,
Question was answered on the spot by Kylie Gram.
I would highly recommend friends and family to your website; great selection, low prices. I will be placing an order later today for my daughter. She is looking forward to her new glasses through you. Thank you for your kind assistance, appreciate it.
I tried to contact service and it took a week for them to get back to me... by then they said they couldnt change my order or where it was sent.
When I placed the order for my glasses I was given a estimated delivery date. One day after placing order I was given a different delivery date. Needless to say I received my glasses almost one month later
EZ Contacts agents Mary and Junry helped to straighten out a problem with 2 frames ordered. They reached out to let me know they will take the issue seriously to curb frustration. The last pair received was great, and I appreciate it. Thank you.
I am really excited about finally ordering the prescription sunglasses I've wanted for years and when it seemed like they were taking a little longer than I wanted I entered an online chat with EZContacts Customer Service Agent Daryl Grimes. Daryl was fast and very courteous and let me know that my glasses were in the process of being made and would ship this week. Heck it's Wednesday now so I couldn't be happier. Thanks again EXContacts and Daryl Grimes! You both get five stars in my book!
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in sending your order to you very soon.
Sincerely,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review! Please note that all prescription orders go through inspection prior to shipping. We apologize that yours slipped through our quality control. We will reach out to you directly for a final resolution.
Sincerely,