EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, live chat and fast delivery. EZContacts ranks 3rd among Contact Lenses sites.
I was disappointed it took as long as it did to receive my prescription eye glasses order. I ordered on 4/2/25 and received order on 5/6/25. It was advertised as a one week turnaround. Overall I am very happy with my eyeglasses.
Price match policy was intentionally misleading. They acknowledged it as such and apparently referred to management but did nothing to make whole those that they misled.
Thank you for sharing your concerns. We understand your frustration and want to clarify that our price match representative thoroughly reviewed your request. After careful evaluation, it was determined that the request did not meet the criteria outlined in our price match policy.
We’re sorry if any part of the policy seemed unclear. That was never our intention, and we’re continually working to make our policies as straightforward as possible. We appreciate your feedback and will take it into account as we look for ways to improve.
If you have any further questions or would like clarification on the policy itself, feel free to reach out. We’re here to help.
I first took their self online eye exam years ago, half expecting it not to work. It resulted in an accurate prescription + ordering contacts has been so easy and fast. I rarely go to the optometrist anymore which saves me time and $$$. This review sounds so cliche was it's real!
Frames quickly shipped. Great price! Absolutely satisfied!
I ordered sunglasses and everything turned out great from the frames in tact and the prescription exact. Overall great experience. I will definitely order more glasses in the future.
I selected the 3-5 business days shipping and they came well over two weeks. When they came, the screw was loose and the handle fell off. I can't fix it
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Ordered two pairs of Sunglasses, that were never received. Made a complaint about missing package, they replaced one pair and still owe me another pair or 1/2 my money back. Very poor customer service, how do i get my money pack?
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
If I could give a zero, I would worst customer service we own a small mom and pop place. I used them before and now I realize why I don't Customer picked out a pair of frames. The price was pretty fair ordered them. It did not fit them correctly so I sent them back and because I did not send the return form, but I had the shipping and put the information in there. They are trying to take my money like I never sent something back then they receive the Package And they've had my money going on 45 days. No customer service whatsoever. I would stay away from this site unless you know exactly what you're ordering. We will never do business with them again and we are having to get Wells Fargo involved to cancel payment because they received the frames signed for them And all I keep getting is warranty and returns will process as soon as they can 45 days they've had our money and they've got their frames back. Worst customer service.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
When I went outside, my glasses barely darkened. I had transitions lenses before & they turned much darker.
I ordered two boxes of contacts received one which was correct and a few days later the second box came. I expected that box to be the same RX but when I opened it and put the contact in I couldn't see anything out of it! I checked the box and to my surprise it was not my prescription. I contacted the company and was told they were on holiday and closed for the week. I send email explaining what happened and called again when they opened back up. I was then told that it was my error and I sent the incorrect RX and that they don't keep the original RX and they can't do anything about it. I was very surprised and asked how it could possibly be my error since the first box they sent was correct and the second box was a completely different and incorrect Rx. It took numerous calls and being passed to one person and another to finally get their error resolved and they sent a box of sample contact's to me to replace the original order. Very frustrating and disappointing customer service. My suggestion to anyone ordering from them is to order one box at a time because apparently they can't handle an order for two and will blame you for their error.
Thank you for sharing your experience. We apologize for the inconvenience caused by the mix-up with your prescription. We strive for accuracy with every order, and we regret that one of your boxes contained an incorrect prescription.
When you reached out, our team worked with you to resolve the issue by sending replacement contacts. We understand the frustration of having to make multiple calls and receiving delayed support. Your experience highlights areas where we can improve our order review process and customer communication.
We appreciate your feedback, and we are taking it seriously as we work to ensure a smoother process in the future. Thank you for giving us the opportunity to correct this error.
Product was very easy to order and the product was delivered quickly.
Website was easy to navigate and no annoying data entry issues. And prices were good.
This is the easiest site to use and the turn around time is amazing. Great prices. Wouldn't get my contacts anywhere else!
Excellent selection of Eyewear. Quick checkout and shipping! Thank you for the seamless transaction and customer service.
I ordered sunglasses for a gift so ordered well in advance to make sure they arrived in time. To my delight they arrived in the mail the next week!
Thank you for no hassle return, great product. Really liked the fit and try the Glasses
I've purchased 3 pairs of glasses from this company, two different times. The first time, a there was a loose lens upon arrival. I got out my glass repair kit to tighten it up only to find that the screw was stripped, and it was as tight as it could be. So, they knew the lens was loose, tried to tighten it, realized the lens was too small, and went ahead and sent it with a stripped screw and a too small lens. With the second order I had 1 tom ford and 2 persol. One of the persol, titanium - super cool glasses... again, problems with the screws. I've had the glasses a few weeks, and the lens screws have fallen out on both sides. Last week, one of my lenses fell out in front of a customer. Shipping, same day or next day is not real. Plan on 6 weeks, to be safe. So, while I appreciate the discount pricing, there have been some problems.
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the repeated issues you've experienced with your orders. That’s incredibly frustrating, and we completely understand your disappointment—especially when you’ve given us multiple opportunities to get it right.
All of our eyewear goes through a quality control process before it’s securely packaged for shipment, so we sincerely apologize that your orders did not meet those standards. It’s clear we fell short in both product quality and timely delivery, and we regret the inconvenience this has caused you.
We would be happy to take back the defective glasses for a full refund or exchange—whichever you prefer—and we’ll cover the return shipping. Please email us at help@ezcontacts.com so we can assist with the next steps.
We also appreciate your kind words about the representative you spoke with, and while we’re glad the gesture was acknowledged, we understand that it may not have gone far enough to make up for the delays and defects you experienced.
Again, we’re very sorry for the trouble and appreciate your continued patience. We hope to make this right for you and look forward to assisting further.
My order was delivered accurately and efficiently - thank you for carrying my prescription daily disposable contact lens
After looking a 10 different sites we were able to get our best deal on our contacts!
No hidden $200 process fees or other
Sneaky charges!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We're glad to hear you're happy with your new eyeglasses, and we appreciate you giving us a try.
We’re sorry your order took longer than expected and that you didn’t receive more direct communication. We understand how important that is, especially for a first-time customer.
Your comments have been shared with our team as we work to improve both turnaround times and customer updates.