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Eyeglasses.com

How would you rate Eyeglasses.com?
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Susan B.
1 review
0 helpful votes
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I would buy from eyeglasses.com again
April 11, 2015

I would buy from eyeglasses.com again. The trivex lenses are awesome! The frame l chose looked great on me but left something to be desired on how warped they were and having to straighten them out.

Date of experience: April 11, 2015
David H.
10 reviews
0 helpful votes
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So far pretty great
November 7, 2017

So far pretty great. Strange that you can't add prescription to some sunglass frames, but the person on the phone suggested that I just add a separate lens order and they would take care of it.

Date of experience: November 7, 2017
karen m.
1 review
0 helpful votes
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Website was hard to use
May 5, 2017

Website was hard to use. The chat screen for one, couldn't be dismissed. I had to start over. Not sure why you show glasses that the manufacturer can't provide.

Date of experience: May 5, 2017
Ian H.
1 review
0 helpful votes
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Unbelievable selection and some very reasonable prices. Found glasses at eyeglasses.com that I couldn't find anywhere else in the world, and I've been looking! Very pleased with my purchase.

Date of experience: April 22, 2020
Chad B.
1 review
0 helpful votes
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It was great
July 10, 2019

It was great. Hopefully you can fulfill my order quickly and ship it out overnight as I paid additional money for that option. Everything else is great; Thank you!

Date of experience: July 10, 2019
Les P.
1 review
0 helpful votes
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Excellent website, clear with all information easily accessible - and didn't rip me off with international postage!

Great service and great delivery to Australia. We will order again. Thank you.

Date of experience: January 21, 2017
Laurie F.
1 review
0 helpful votes
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A less expensive alternative for my pricey prescription. The fit of the frames needs a bit of adjusting but assuming that is done easily, I will use them again.

Date of experience: December 26, 2015
john b.
3 reviews
0 helpful votes
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Service was very good
March 25, 2015

Service was very good. Product a little too small, tight on my head. Can this material ( buffalo horn) be heated to shape the glasses to my head. Please respond.

Date of experience: March 25, 2015
Harry E.
1 review
0 helpful votes
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Eyeglasesses.com best place to buy frames
August 6, 2020

Eyeglasesses.com best place to buy frames. Second paid for me. Their customer service is the best and they are always ready to help with anything you need. Great job. I will never buy anywhere else.

Date of experience: August 6, 2020
Erikka C.
1 review
0 helpful votes
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Package arrived really quickly
March 15, 2019

Package arrived really quickly. Glasses were just as how I expected them to be. I'm really happy with my puchase and will be ordering from this company again.

Date of experience: March 15, 2019
Kirk K.
1 review
0 helpful votes
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I really like the idea of a "liberal return policy" where I can try on some frames and return the ones that you don't like within thirty days for a full refund. We'll see how this goes!

Date of experience: April 27, 2018
Jennifer K.
3 reviews
0 helpful votes
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I bought from you because you have a good refund policy! They were cheaper elsewhere but only site credit if returned.
Thank you!
PS... I grew up in Westport, a long time ago!

Date of experience: July 2, 2019
James M.
1 review
0 helpful votes
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Frames arrived safe and sound
June 27, 2017

Frames arrived safe and sound. Exactly as ordered. Took them to my eye care professional the next day, had the replacement lens installed, and wearing them as I send this note. Thanks!

JM

Date of experience: June 27, 2017
Dawn T.
6 reviews
0 helpful votes
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I was pleased with every aspect of my experience except for the shipping time. The shipment took 3-4 weeks. In the age of Amazon Prime, that kind of slowness is no longer acceptable.

Date of experience: November 30, 2015
Marnie M.
1 review
0 helpful votes
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It took a month and I had to call twice to move the process along. Y'all need to have systems in place to keep orders processing timely! Project management, agile practices, and accountability.

Date of experience: March 17, 2018
Larry D.
20 reviews
0 helpful votes
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I ordered temples for my glasses 12/29/2014 and as of 01/06/2015 I have still not received them,I had a coupon for free UPS overnight shipping and they would not honor it they are sending the order USPS first class and who knows when I will receive them I'm not happy and will probably never buy through them a gain the only theing they have going for them is Lauren in customer service when promotion time comes she should be highly considered for one

Date of experience: January 6, 2015
Carl S.
15 reviews
0 helpful votes
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This company is terrible
March 18, 2018

This company is terrible. I have submitted 3 orders and they have been unable to deliver on 2 of them. I have sent email request and even called customer service and have had no response on the status of my last order. I will not make the mistake of dealing with them again.
TERRIBLE CUSTOMER SERVICE!

Date of experience: March 18, 2018
Jo D.
1 review
0 helpful votes
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ROSE WAS WONDERFUL IN ANSWERING QUESTIONS MADE IT EASY TO ORDER THANK YOU, was easy to order, product was processed quickly, received quickly and was exactly as expected without any issues whatsoever. I recommend your company highly to those who want to purchase prescription glasses online. Thank you for making this a great experience.

Date of experience: June 25, 2018
Donnette W.
1 review
0 helpful votes
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I only bought frames but the quality seems very good. I saved $100 through your website versus my doctor's office. I waited about a week as they weren't in stock. Very satisfied.

Date of experience: April 2, 2018
Joe U.
19 reviews
0 helpful votes
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Website was good, but phone line was tied up for a long time and then I got a voicemail. Looking forward to receiving the frames and hope that one of them works!

Date of experience: August 19, 2019

Overview

Eyeglasses.com has a rating of 4.2 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 156th among Eyeglasses sites.

service
42
value
39
shipping
40
returns
17
quality
34
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13,098 reviews