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Eyeglasses.com

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Kent T.
1 review
0 helpful votes
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Very grateful to have a company that can makes lenses for sport glasses in my prescription. None of my local companies have the technology. Website, ordering, and delivery were all excellent.

Date of experience: December 16, 2016
Cynthia M.
1 review
0 helpful votes
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Lenses were defective upon receipt
April 17, 2017

Lenses were defective upon receipt. This was verified by my eye doctor. Glasses have been returned. Would like FULL refund, as they should never have been shipped with these defects.

Date of experience: April 17, 2017
Robert O.
1 review
0 helpful votes
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Problems with ordering on website
September 22, 2016

Problems with ordering on website. Was forced to go back several times. Glasses are not a perfect fit as far as the side pieces are concerned, but I am adjusting.

Date of experience: September 22, 2016
Grayson M.
1 review
0 helpful votes
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Very helpful online chats...
January 27, 2017

Very helpful online chats...although the delay between texts can be quite lengthy. I am a twice satisfied customer, both with the quality of the product and overall business transaction.

Date of experience: January 27, 2017
jonah c.
1 review
0 helpful votes
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Overall really helpful site for a first time online buyer. Sometimes it said the virtual try on would work, but it didn't, which was a bit disappointing and frustrating

Date of experience: December 20, 2016
Olga E.
2 reviews
0 helpful votes
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Love Rose in Customer Service!
September 5, 2018

Love Rose in Customer Service!
The website was arduous and frustrating for ordering. Things went much more smoothly when I had Rose on the phone to complete my order.

Date of experience: September 5, 2018
Jesse P.
1 review
0 helpful votes
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Customer service was great!
August 22, 2017

Customer service was great! Very helpful with what seemed to be people that knew what they were doing. Worried about the quality of my lenses over the long term.

Date of experience: August 22, 2017
Joanne U.
6 reviews
0 helpful votes
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The product was great, however, I sent several emails and attempted chats with questions that were never returned. I finally had to call in order to receive a response

Date of experience: April 12, 2019
LEAH Y.
2 reviews
0 helpful votes
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Glasses broke when optometrist went to replace lens with my lens, was brittle (possibly old stock) and snapped off the nose pad screw that holds left lens :( not happy

Date of experience: February 10, 2016
John H.
1 review
0 helpful votes
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Live Chat was very helpful with my questions
January 9, 2016

Live Chat was very helpful with my questions. Easy to us site. Shipping took a bit longer than I feel it should have. Process/people were great, product was not very good quality, not even close.

Date of experience: January 9, 2016
Susan S.
2 reviews
0 helpful votes
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Overall good
October 23, 2015

Overall good. I ordered from another place the same day and I received those glasses a whole week before. So they had much better delivery times. I was happy with my glasses here as well.

Date of experience: October 23, 2015
Terese S.
1 review
0 helpful votes
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Fairly self explanatory...
September 29, 2020

Fairly self explanatory...first time ordering glasses online...felt nervous sending my frames in...cane back better than before...highly recommend...will be ordering again...

Date of experience: September 29, 2020
Cynthia W.
1 review
0 helpful votes
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My daughter lost her favorite pair of glasses. We searched the web and found the same exact style on eyeglasses.com. She was very happy when she received them.

Date of experience: June 4, 2015
Scott B.
1 review
0 helpful votes
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I was very satisfied with courteous & prompt service.

I will be returning the 2 pair I ordered and would like to consider another frame choice.

Thank You

Date of experience: June 9, 2016
Lucy F.
1 review
0 helpful votes
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The price and quick services was excellent
December 18, 2015

The price and quick services was excellent. Unfortunately to not fault of yours the glasses did not suit me because they are too dark. I am returning them.

Date of experience: December 18, 2015
Gregory S.
1 review
0 helpful votes
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Overall, a decent experience
March 9, 2020

Overall, a decent experience. Reasonable prices, good selection. In the event that you have questions or difficulties, customer service is essentially non-responsive, however, which is a turn off.

Date of experience: March 9, 2020
SAMUEL M.
1 review
0 helpful votes
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Great process from start to finish
October 16, 2018

Great process from start to finish. I actually gave them the wrong RX, and they corrected it on the fly. Really fast and affordable for premium Oakley frames.

Date of experience: October 16, 2018
randy K.
1 review
0 helpful votes
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Ok except can not enter color for fashion tint solid
September 19, 2019

Ok except can not enter color for fashion tint solid. I called and got correct tint. Threr was a place on web page to do this. Quality of lens and frame were great.
I ordered trifocals, the bottom lens of the trifocal is about 1/8 inch above the bottom of frame.
I do not understand this. This lens placement was the only negative.

Date of experience: September 19, 2019
yulia p.
1 review
0 helpful votes
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Hello
September 28, 2017

Hello
Thanks for completing my order! This is my second purchase

I left 4 stars rating for several reasons.
Though I satified overal with customer experience, however
I would suggest to improve communication with customer support, and order processing speed, and also I now a little confused regarding of my anti glare coverage for lenses. I paid extra to have both sides antiglare effect but I dont notice any difference with the one side glare coverage of my previouse old lenses. So that is the consern if it work for anti-reflection protection or not...
Thanks

Date of experience: September 28, 2017
Dani C.
1 review
0 helpful votes
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Takes a while from start to finish but a great price and great selection! My husband's bridge is incredibly wide so finding glasses that suit his face can be difficult. He looks great!

Date of experience: January 30, 2018

Overview

Eyeglasses.com has a rating of 4.2 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 156th among Eyeglasses sites.

service
42
value
39
shipping
40
returns
17
quality
34
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13,098 reviews