Eyeglasses.com

This was my first time using Eyeglasses.com, I got my glasses quickly, it was easy to upload my script information, and the glasses are gorgeous and I love the way they look on me. I won't ever go anywhere else.

After 10 days, I went back to your website to check on the status of my order. With no notice to me, I found my frames on backorder. I called and left a message with customer service. I also emailed customer service for an update. No one returned my call. No one responded to my email. But the next day I received an email notice that my frames had been shipped. I guess someone checked, found my frames, and put them in the mail?

I found the site easy to manipulate and when I called customer service with a question I was extremely happy with the attendant.

Each of the representatives that I spoke with were courteous, helpful, and knowledgeable. I will definetily use eyeglasses.com again.

Got the lined trifocals for computer work at desk, but the mid-range is sighted for a closer monitor, and the visual band is too narrow, booth vertically and horizontally. Will keep as backup, but not useful for regular work.

Was genuinely happy with the way customer service handled the out of stock issue. The color item I originally ordered was out of stock till December. I chose a different color and the rep expedited the order.

Lost maybe a day or two due to the out of stock but was still able to get the product in time.

Know its tough to manage suppliers but would have been helpful to know the item was backordered when making original order.

I paid extra for rush shipping, and the eyeglasses took so long I had to change the shipping address. Then when I changed the address they were still sent to the original address. Took more than two weeks to get eyglasses. Boo. Never using your site again.

Love the selection and also the ability to return if I don't like frames.

The eyeglass case I received did NOT match the frames and when I called I was told that our company could not get the matching case. I find this unsatisfactory, since other companies CAN get the matching case - i.e. framesdirect.com

I am very happy with my glasses. This is my first time using eyeglasses.com. I upgraded my lenses to the Crizal Alize Polycarbonate Anti-Reflective lenses and couldn't be happier. I got twice the bells & whistles for half the price I was finding locally. My order took three weeks to get in, but worth the wait. I'd highly recommend.

I wasn't getting as low as price as I needed off your website. I called your company and spoke to a James in sales or customer service. He assisted me when I told him of my circumstance and helped me to go to one of your sites where I could enter the price range I needed and then go to pick out a pair of frames. He was very helpful. I am very pleased with your service and what I received mailed out to me. Mort

I ordered two pair of frames, one with sunglass lenses. That pair came in as the wrong size. I called customer service, explained the issue and a new pair was ordered immediately. I was mailed the correct size with a label to return the incorrect pair. Terrific customer service!

I am very happy with my purchase. Though the glasses that I purchased were on backorder. I would like to have known that prior to placing the order. Aside from that I am very happy with the service and glasses I received.

They were able to get the frames I needed when other companies couldn't. Received them when they said they would. I would use them again, and I did. I ordered another pair of frames and order is being processed.

I took a chance on the frames I chose since the pictures on the site didn't show a front facing view, but only a angled side view. I am so glad that I did. The frames are perfect and the wait for the lenses was about the same as if I went somewhere in town to get them. The only drawback to the experience was my own fault; I forgot to add antiglare to my lenses!

This is the second time I have ordered glasses and the process was easy, the website was clear in explanation of what attributes were in the lens choices, what prices were included or additional and pyament and ordering was easy.