Good selection, better lens material and coatings than Lenscrafters etc--same frames cost $80 less at Eyeglasses.com. Prescription and product perfect. Highly recommend Trivex and Crizal Avance. Ordered, lenses created/ground, and glasses arrived all in under a week using free shipping.
Your site is very user friendly and your products are outstanding, at least the first pair of frames I purchased a few years ago. The frames on this recent order make me question your quality control. There was a problem with the screws for the earpieces and I had to get a replacement pair of frames. The screws on the replacement frames looked slightly damaged, but at least were acceptable.
Easy to find what I needed, new bifocal lenses for my old frames. The process included sending my existing frames to be fitted with the new lenses. A prepaid mailing label was provided for me to download and print.
When I was unable to find my frames, Customer Service was quick and courteous, helping me to add a new frame and confirming the details of the order. Couldn't be happier!
I have done business with your company before and have always been very satisfied with the service after the sale, quality of the product and the price of the item for what I am getting. Round RG2/C glasses are impossible to find locally but you have had exactly what I am looking for. I have bought several pairs of these glasses before.
Unfortunately, the cable temples on these frames were too uncomfortable. I returned them and ordered a 'sister' pair that came with regular temples. However, my optician said the 23mm bridge distance was far too wide for my PD; ~16mm would be far better suited. Both returns couldn't have been easier and customer service was awesome.
Will know more by tomorrow. So far so good.
Delivered on time. Only wish the request for lowering the center point for transitional was honored, so I now must tilt my head down to see long distance when driving or lower the glasses on my nose. If I look straight ahead, the transitional makes the vision unclear for driving. Prefer the reading portion of transitionals to be much lower on the lense. Oh well. Live and learn. Next time, I will send a drawing to clearly indicate my wishes, instead of written words.
Other than that, they are perfect. Thank you.
Due to a drunken driver, I am on SSDI as my only income, and I can't tell you how thrilled and grateful I was to find a frame I'd tried on at the ophthalmologist a few years ago, but not having been able to afford. They sold me a sturdy, but 'cheap', hideous-looking frame that really didn't fit my face well. For five years, it's been so depressing, seeing myself in the mirror when wearing that frame! So, when I found a frame I love, and know fits my face nicely, and it was only 80 dollars, I was so happy! The frame arrived quickly, shipping was free, the frame is in excellent condition, and your company actually cares enough to send an email to make sure I'm happy with the purchase, and to confirm that the frame arrived. Your company is SO much better than the huge majority of American businesses. THANK YOU! Yours will be the first site I visit, next time I need glasses, and I'll definitely recommend you to others.:-)
Looked for a specific size and shape, made in Italy. Found them, but they weren't titanium and did not have the softened covers on the ear pieces. They did have the flexible hinge. So mostly satisfied.
What fun finally getting the glasses I've always wanted and a third of the price. The chat feature makes the choice to purchase online a no-brainer. Believe me, I am a professor who has just read students' final papers and I am intimately familiar with no-brainers. Elizabeth Warren is right; the capitalist system is rigged. However, she's dead wrong to think that the benefits do not become widely spread. Cheers to the system that produces a good product at an affordable price; live long and prosper. Dkw
It was relatively simple and painless. I've never ordered anything on line in my life, as I've never been brave enough to. Found your website on a consumer feedback website, so I'm trusting it and you, that this will work out to my satisfaction.
Impressed that the glasses were received within a week. Wasn't impressed that I was charged shipping when your website said delivery was free in USA AND Canada, with all orders over 50.00, which mine was.
Unfortunately, the glasses didn't work for me, so I had to return them and absorb another shipping fee to return them. However, I was again impressed at how quick I was refunded. Considering that I was out of pocket by about 50.00 (Cdn), and had no glasses to show for it, I wouldn't take a chance on ordering glasses on line again.
My frames broke, and my eye doctor said the color I wanted was discontinued. I had just bought new very-expensive lenses for these frames a few months ago. I searched all over the Internet and found the exact frames that I wanted at eyeglasses.com for almost 50% off the eye doctor's price. I ordered overnight shipping, not immediately realizing that the frames had to be ordered from manufacturer. I was in contact with Stefanie Rodriques several times via email. Due to July 4th holiday there was a delay after shipment was made from the manufacturer, but Stefanie assured me I would have the frames the day after eyeglasses.com received them. Her responses to all my queries were very prompt. I would definitely do business with eyeglasses.com again, and I will most surely never buy a pair from my eye doctor again.
The speed of delivery and quality of products were great. The only issue I had was actually contacting customer service as I had originally purchased the wrong size frame but I couldn't reach customer service at all via phone or email. I had to purchase the correct size and send the wrong size back in hope of a full refund which I received in excellent timing.
I think because i already knew my frame size, it was extremely helpful to come to this site. I found the original frame from the glasses i purchased 3yrs ago. I still have my prescription lens so I'm very happy now!
Good selection. Good prices but the price jumped around a bit before it settled down to the advertised price. (Might have been a webpage glitch.) Received three frames quickly and was very glad I did it this way. Gave me a chance to try on and evaluate three frames that weren't available locally. Selected the one I liked best and returned the other two. This is a great way to buy frames.
I had difficulty understanding my insurance, but the EyeMed number got me to a great Customer Service Rep named Linda who patiently walked me through things. It's nice to have a person who is patient help me get past the confusion of online ordering.
eyeglasses.com makes everything easy. The frames and lenses were easy to order. I was kept apprised of the progress in making the lenses and delivering the glasses.
The glasses arrived in 1 week which is amazing. It's taking my optometrist longer than that to change lenses on some old frames.
The lenses seem to be very accurately made.
I liked everything about my experience with eyglasses.com.
Good so far from the ordering end. Will wait to comment further once glasses are received.
Received glasses and the left eye lense prescription does not render clear vision. Am going to eye doctor
Today to double-check prescription and will be back in touch with you. The glasses I received are currently not wearable.
From the optometrist, to the optician, to the measurements, to the lens maufacture, to the assembly - everything was done right! Very comfortable. Feels just right! Alicia at customer service answered all my questions. I am very happy with Eyeglasses.com. Surprised they even gave back the stock lenses in an envelope. Thank you!
I am a repeat customer; I get frames with Eyeglasses.com every 2 years, this is my third time back. I am a big fan of the Safilo Elasta frames, have used them for over 30 years. I work a ranch, train horses and take down dead trees. Twice I have taken a hard swipe to the head, once from a horse's head swung around at me and once from a sapling that snapped back up when I was cutting a trunk of a dead sycamore that had covered the green, spring loaded like sapling. Both times the the Safilo Elasta glasses survived the blows and my eyes were protected from injury. Safilo Elastas are great frames but hard to find in "box store" eye glass shops, but I have found them consistently at Eyeglasses.com at very competitive prices. Will be back in two years when I get my prescriptions up dated again.
Overview
Eyeglasses.com has a rating of 4.2 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 156th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members