Overview
Eyeconic has a rating of 4.4 stars from 2,296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeconic most frequently mention virtual try, customer service and great experience. Eyeconic ranks 4th among Eyeglasses sites.
Instant Feedback
I ordered and then tried to upload the prescription. The site lost my "bag" - gave me a gorilla page while I still had an item in the bag - and the only solution was to re-order. Sending the prescription later doesn't seem to work
Really hard to place an order this time - lost my "bag" - gave me a gorilla page while I still had an item in the bag
I placed an order online but had to resubmit my rx and the order was canceled. I placed the order again however the price was double for the exact same product. They proactively jumped in and provided a discount to accommodate it which was much appreciated without me even asking.
The process of picking your brand of contacts, entering in your prescription, and purchasing your order was fast and easy. The deals they had in May made for one unbeatable price. The order got to me in a timely fashion and everything was correct. Overall, purchasing from Eyeconic was a very positive experience.
Not your fault, but I got the glasses, then someone bumped into me, the glasses fell and they stepped on them and crushed them...and when I emailed for help...VSP/Eyeconic insurance wouldn't have any pity. So I had to wait til now, 16 months later, to get new glasses. Thanks.
The site was easy to use. The only issue I had was that my eye doctor never finalized the RX they gave me which ended with that order needing to be cancelled and a new order placed once I got my RX squared away with doctor office.
Eyeconic does not have part of my prescription available to fulfill my order so I tried to subsitute without an updated prescription from my doctor. Eyeconic said they couldn't get in touch with my doctor but dr said they never got a call. I started this order on May 2. It's May 5th and order for only my left eye contact won't be shipped until May 13 or after.
Update: it took longer than I had hoped and his was parially bc I didn't read all the instructions on the website.
No e-mail as to that they received my order other then charge to my card and no communication as to shipping information
Ordering was easy and my contacts were delivered quickly. Will purchase again.
I bought frames with prescription lenses in 2023. Nose pad got rough edge and scratches my nose, there is no return or replacement policy to contact:-)
I love the convenience of being able to order my contacts online and have been doing so for 3 years. As long as they are in business, I will be their customer!
I never shop for eye glasses on-line, only in person, because I want to make sure they fit properly. Very surprised, everything was easy and I got great service.
Good experience with ordering, my last glasses wear cool, but I did not get the right lenses(my error), over all a good website to use with your insurance.
Easy to order and quick shipping! Many options available! I ordered contacts and received a great deal!
Not sure how you are measuring face and pupil locations for these glasses. Glasses seem to fit pretty well. Color of frames is lighter than expected. Glasses don't initially sit evenly on the face.
Not sure how you are measuring face and pupil locations for these glasses.
Everything is going well so far. Good quick service. Contact with representative is good.
Difficulty using virtual try ons. But otherwise ordering online proved to be easier than I thought and the glasses fit well and the progressive lenses work great.
Easy to connect your insurance and auto-applies every time thereafter. Choosing contacts, ordering, uploading prescription, and re-ordering are all streamlined. Been ordering yearly since 2016.
Website was easy to use and order from. Delivery came quickly (around a week or two). Grateful for work email notifying of 10% discount for VSP members.
My experience was amazing! It was simple and easy go navigate. All you had to do was upload a picture of your prescription. Would definitely be buying from here again.
I ordered prescription sunglasses, they came in two weeks or so and were the right prescription.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Business History
Eyeconic® was founded in 2011 by VSP®, a not-for-profit organization. Our roots in vision care make your overall eye health and wellness a priority. The same level of care goes into every pair of high quality eyewear and contacts we sell.
YOUR EYES ARE IN GOOD HANDS.
It’s our mission to help you find the perfect-for-you pair of eyewear or contacts as well as care for the eyes behind them. With access to our network of over 38,000 doctors and free frame adjustments, you can trust that Eyeconic is always looking out for your eyes.
QUALITY YOU TRUST.
Every eyewear purchase goes through a 25-point inspection process to ensure it’s just right. But if you’re not fully satisfied with your purchase, returns are free and easy.
WHAT YOU SEE IS WHAT YOU’LL PAY.
Single-vision lenses are always included in the pricing. Plus, if you have vision insurance, you’ll see your savings as you shop.
OUR VALUES: INTEGRITY, TRANSPARENCY, EMPATHY, INNOVATION, INCLUSIVITY
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members