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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Glasses are expertly done to specs. It's a bit time consuming, but well worth the struggle.
I really enjoy the convenience of Eyeconic's virtual try-on. We have shopped online for many years and it is always more simple to do online than in person. We get to look at the glasses we like and "try them on" before we buy!
Was a problem with my order that was my own fault in ordering. Eyeconics team quickly helped me re order my lenses properly and sent my glasses with the proper prescription. Will order again!
Ordering was easy we will see how glasses go
The selection of frames coupled with virtual try on feature and ability to see the cost before checkout were great.
Did not let me log in at first. Had to call an agent and have him reset my account. Wasted a lot of time for a process that should be much easier.
Fast with three ordering part and they handling my extra with no issues
First off you say 120 off you lenses if you order 4 but it wasn't that you gave me the price after my insurance which wasn't the case last time. Also when I tried to directly upload a picture it never moved forward to shipping or payment I had to take a picture, save it to my phone and then still it took 2 times to get it ordered.
Great glasses every time. I have also had great customer service.
I could not complete check out until I backed out of the Shopping Bag and changed my payment method and billing address. It took me literally 5 tries and I had to re-add the prescriptions every time.
The virtual try-on feature is really helpful. I find it much easier than looking in a mirror at the store and trying to see if a frame looks flattering. The process was straightforward and dare I say... even kinda fun!
Very useful tools and very modern, the navigation and filters was very smooth as well. Overall, great experience and very convenient.
Easy peasy to place order after initial time. Literally took me seconds. Love LOVE the free shipping
Pop-ups happen on all of the other online visions that I tried to order from, and the prices were much higher. This went smooth, and I am happy to have them saved as my provider!
Glad they accept a variety of insurance. My order came faster than expected. Happy with the experience.
I was not aware there was an issue with my order until it had already been cancelled
I uploaded a RX, said my glasses had been shipped, and then evidently my RX upload wasn't clear enough, so the only communication I got was that my order was cancelled. I could have reuploaded a better document had I known it was an issue, it just has delayed me getting glasses.
Amazing site, great customer service, thoroughly helpful in every way.
I was looking for more options to use with my insurance and this has been a great option.
The virtual try-on was a great resource. I hate trying on glasses, and frankly, it's not a huge deal for me as I replace them so often, so doing it from my computer was helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members