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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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It is very easy to order the contacts! The "Add Insurance" button also makes a huge difference
Good experience but am annoyed by this survey requiring 50 characters
It take a couple of extra days to verify prescription so it adds to shiping time. That wouldn't be too bad but shipping seemed to lag. Even though you guys can't control that as much. Shipping seems to get caught up and got sent to wrong place then rerouted then took even longer then it should have For example my package arrived at shipping facility 30 min. Away from me on Friday. But I didn't get it until Monday because Saturday it was still processing. It would be so bad if it already didn't Other than that great website format and choices and pretty easy process. Good competitive prices.
The glasses are nice but my prescription was too strong, I thought they were going to be transition but I was wrong
The website is very clunky, getting from the VSP site, needing multiple logins, entering the same information over and over. Also, why do I have to re-enter the prescription information when I have to upload a copy? That screams opportunity for error.
I could not get my order to go through on Google Chrome - no matter how many times I refreshed or gave it a day it said the server was busy.
Very easy to navigate and simple process to enter insurance information. Virtual try-on is very helpful.
I always order my contacts here, it's fast and easy and accepts my insurance.
Website needs updating. It would be great to save my order history and prescriptions to expedite future orders. If I'm ordering the exact same product with the exact same prescription, it should only take me a couples of clicks to complete the order.
I placed a recent order and was told over a week later that it was canceled due to the picture of my prescription missing the bottom half of the paper with the dr signature. This then delayed me getting my order in time before leaving out of the country. Now i'm placing this order again.
I have ordered my glasses for the whole family from eyeconic for the past 3 years and i would NOT shop anywhere else.
Re-ordered prescription contact lenses process is very easy.
Good experience with ordering, my last glasses wear cool, but I did not get the right lenses(my error), over all a good website to use with your insurance.
Ordered contacts straight to my door. Very easy after uploading script etc. Took my insurance too.
Cost is high when compared to other sites and not much options for kids available
Very easy transaction, so far it is was quick and easy
Thank you
I enjoyed looking at glasses using the filters and trying on glasses virtually. Additionally, the discounts and promotions were greatly appreciated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members