On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My optometrist did not have glasses I liked, luckily I found some here my previous time, this time around it was harder but I hope to find more round titanium glasses in the future!
The glasses I received had the Bi-focal part really low... they worked but I just placed another order as this works with my insurance... hopefully this order will be correct or I will send back for correction which will likely be a pain to deal with...
The customer service representative was very patient and helpful to me
Good experience quick and easy
Happy to purchase
Will recommend
Eyeconic always has a terrific selection, great tools, and is easy to use and order. No problems here, buddy!
I wish there was a reorder button on the glasses order. Also turn around time is kind of long.
Love it I recommend it. Save you time and you can do it anywhere anytime
It would be nice to just search for a particular brand and type of lens rather than have to sift through all the options of a brand
I wish the selection of frames was better and more modern. I'll live.
Initially, my credit from insurance was applied but not reflecting at checkout. Was unable to reset my password. Unable to group spouse and my glasses together as one purchase applying insurance from same company. Never received a phone call back from Eyeconic to address issues. Very disappointed in this company. Was finally able to change password and make a purchase for myself. Unfortunately, I will have to purchase my spouses separately. I'm now worried about quality of the glasses and deliver time. I guess time will tell. Not impressed at all but hope in the end all is well.
The quality of my glasses were AA++. Customer Service was great and the online website is easy to follow.
It is so easy using Eyeconic for glasses and/or contact lenses. Easy to order and great prices. Easy to use my VSP prescription upon ordering.
Site is easy to use, but I do wish they had better deals. Maybe next year.
Easy to use website and checkout and good selection, will come back again
It was fast and easy to use the site. Loading was a bit slow, but that's to be expected. Other than that, my experience with eyeconis has been great.
Perfect fit and style…. Great for active lifestyle, would like to see more options for athletic wear
Upon an incorrect eye glass order, the refund was handle quickly.
Customer service is always helpful. I've never had issues that were the company's fault. One time a pair was to small and the return process was easy
Always fast, easy and great! I've been using eyeconic for a few years and I love it!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members