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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Very easy and have great selection at astounding prices
I got my contacts on time. The price was the best I could find.
Checkout is easy, upload rx, it would be nice if they accepted other insurances other than vsp
I've been able to easily order in very few steps without any issue. The wizard is pretty fast/performant and as a 3rd time ordering, will do so again.
Email communication seems to be slow, waiting for confirmation.
I had to contact "help" because I was using my VSP account to order and was not aware that eyeconic had to be a separate login. Other than that, the order process was easy.
Great site, very easy to navigate and excellent choice/Pricing
Purchased sun protection with ease. Able to apple insurance without issue
I love contacts and getting contacts, but gosh why are they SO EXPENSIVE? IN THIS ECONOMY? Bruh, please, Imma go HOMELESS
The site is easy to use. It was a bit difficult to use the pupillary tool but I'm glad you have it. It's much easier than doing it yourself but measuring in a mirror. I will warn it's very sensitive and takes some getting used to in order to get passed each step.
Huge selection of glasses and easy to use website. I was blessed to find a ton of glasses to purchase for my kids with my insurance benefit and no additional cost.
After placing the order with the understanding that eyeconic would contact my doctor (it was a weekend), I waited over a week for shipping info. I finally had to call them to find out they didn't have the prescription. I called the doctor and got it immediately, then sent it in. I received no notification that the order had shipped. I had to go look it up. There is an utter lack of communication.
They allowed me to use my full vsp benefits. Other websites didn't even allow me to do any such thing.
It was easy to use the virtual try on to buy glasses online, they fit just as they looked in the pic!
This customer is going to price shop and see if I can find better. No tax charged last time I ordered.
Last time and this time, eyeconic won't process my credit card payment. Had to use Affirm as payment both times for it to go through. Think I even talked to customer service last year, but still didn't work. Not a huge deal, just frustrating.
While trying to pick out glasses I noticed the prices did not line up as advertised (yes this includes not even adding anything extra to the glases) I did have to call and have someone help out, the customer service was amazing. My glasses came early and fit perfectly. I love them!
The website is very glitchy. Each time I added something to my car it would change the prices to each pair of glasses. I even had to call. She added one pair. Said they would be free. Got off the phone and they were still not the right price. Got a pair into the car with the right price with my insurance. Then got to check out and it said a wrong price again. I kept having to refresh and back up a page to get things to load correctly
I found glasses that would work with my prescription & in my price point. It was very easy to use my vision care on eyeconic - they applied the coverage immediately & adjusted the price so I didn't have to wait to submit for a reimbursement.
Easy to use - I only wish there was a larger selection for my sizes & prescription
Spoke to customer support and was provided with a quick response that got me the right solution.
This is my third order, and it's always a positive experience.
Please remove products from website if you no longer have them :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members