On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Every time I have to order glasses the Eyeconic site is a breeze to navigate. It makes the ordering process seamless and pain free.
The site is wonderful! The ease of use and being able to use insurance benefits are excellent! Very well done! However prices are higher than other places.
My benefit was not used but showing unavailable until I chatted in and it was magically made available. I shouldn't have had to take that extra step. Overall I have used Eyeconic for the past 5+ years and never had any other issues.
It's good, Glasses are nice but I would love if there was more of a variation of higher end. The lenses though are great. However, the convenience is the best. I just wish the PD option was a bit more consistent cause it makes me nervous. This will be my second no line so I am hoping it will be higher than last time. We will have to see!
I have an Eyeconic account but this is the first year i tried to order my dependent contacts. The account defaulted to using my benefits and was unable to switch to my dependents to make the purchase. In order to do it I had to do a guest checkout.
It is very convenient that Eyeconic works with my insurance so I can reorder contacts online. Recheryl was helpful in finding my insurance benefits.
I tried the glasses on virtually, uploaded my Rx, entered my insurance info, and they arrived a couple of weeks later. It was extremely convenient
This is the 3rd or 4th pair of glasses I've ordered from Eyeconic and it's a seamless process. Glasses come as ordered and I've always been happy. Never a problem.
My eye doctor was telling me about some special progressive lenses that are supposed to be better than traditional lenses. I would like to see better options for progressive lenses but overall I am satisfied with the purchase experience. Waiting for my glasses to come in for a proper review.
A female customer service representative had answered and was not helpful. My glasses had been somehow ordered without my insurance attached (which must have happened somewhere i the process). ReCherryl cancelled my order, and expressed that she would not be able to assist me with reordering my glasses with my insurance attached. She then transferred me to Mark, who was extremely helpful and made sure that I was able to order my glasses with my insurance. Mark definitely saved the sale, by being willing to provide customer service.
I chose the frames that I wanted. Uploaded the prescription from my eye doctor and received my glasses in the mail. With my insurance they were a very affordable price and I love my glasses.
Fast, Easy and Convenient. Very affordable price with my insurance.
I love this website! I just put my insurance info in and shop! I know exactly what my cost will be a d I love that as well! AAA+++
The buying experience was great, I liked the variety of frames and options for the glass. All done from the comfort of my home. No rushing like sometimes happens in stores.
I found the process to be new and interesting. I traditionally order glasses in a store but wanted to give this a try. So far it's been a good experience. The variety of glasses is very nice and the tools to help get an idea of what they will look like on is cool. I just hope they look as good on in person as they did virtually.
I have been totally satisfied with the service and quality of my prescription eye wear. My order arrived sooner than expected and vision and quality exceeded my expectations. I would recommend this service to anyone and the savings that come with the service.
The selection of frames was great and I love the ease in which I was able to place my order. Processing time was fast and glasses feel great. Thanks!
The ordering process was easy, assuming the delivery goes well, this will be my new process for replacing glasses.
I had a coupon / promo code and it added it to my cart and then kept throwing an error and eventually I had to remove it in order to get the order to process. So I lost out on an additional $20 discount. FALSE Advertisement. NOT happy
For the most part it went smooth, and I'm happy with my new glasses. Tips for other newbies, find your frame size on your favorite glasses (it's on the temple) Google shows you how to find. This will save much wasted time looking at frames that do not come in your size. You'll need an adjustment after they arrive, see where the closest place is that'll do this for you.
It took a very long time to find glasses in the frame size I needed and none were available in my first choice of rose gold. I generally don't get progressive lenses either but I gave up and ordered a pair. Nobody wants to spend two hours shopping for glasses.
The first set of glasses I got had the prescription of so my eyes would get stressed out trying to use them. I eventually just gave up on the glasses. I didn't want to try online again, but it's less expensive so we'll see if it's any better the second time
Earlier the pricing was unclear. Numbers will move around a lot between putting it in cart vs eventually buying.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Eyeglasses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members