Eyebuydirect has a rating of 4.6 stars from 11,895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.
Several coupons sent me but no description with coupon until they dont work at checkout. Took way too long online to sort correct coupon finally
Great glasses my first purchase. But it only lates about little under a year until it randomly snapped. Good price either way.
I love the simplicity of ordering with eyebuydirect. I order all my families glasses here and have always had a great experience.
Customer service is wonderful. I made a mistake but there were no question asked and I could return for the correct prescription
Always a great selection and if for some reason the glasses don't fit just right returns are accepted and no judgement had.
Glasses are inexpensive and work great. My mother broke hers the day after she got them and they shipped a replacement pair.
Service has always been standard and straight forward. No complaints here other than that I am impatient and want the glasses tomorrow.
I've gotten quite a few glasses from eyebuy direct, which tend to be fairly durable. The broad selection of styles makes this one of the top places I visit when looking for a new pair. I usually end up with a few.
Literally the most reliable place for glasses I can actually see through. Pairs last a long time with constant use. Will continue recommending to everyone and using myself.
Was better regarding the tint options, makes no sense to pay +50 for just a tint in my single vision lens
Glasses made reading bleary. They quickly suggested returning the glasses and sending a new pair plus giving me an additional discount.
I have bought my quill ivory glasses from eye buy direct a few times already! The always get a ton of compliments on them! And such a great price!
The glasses arrived quickly and were just as described. I love each pair that I have. I was able to get 2 pairs for less than a normal order.
In style frames always available, glasses come well made and last just like the designer brands at your eye doctor for a fraction of the cost.
Not only was there no communication for about a week after ordering during ordering certain coatings and options were shown as "Not available for your prescription". No reason was given nor were changes offered.
I have always had good experiences with these lenses, and the cutest styles I can find in this price range.
The loading feature everytime I click to see more it glitches out but other than that I love this place
My eyeglasses order came in early and I am quite happy with new glasses. They are nice quality and attractive..
I like buying from here because it is affordable and doesn't financially sting as much when I break my glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.