Eyebuydirect has a rating of 4.6 stars from 11,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.
I like buying from here because it is affordable and doesn't financially sting as much when I break my glasses.
Wide selection of frames and opportunity to 'try' them on virtually makes shopping easy! Fast service and wonderful replacement guarantee.
Package once got lost but overall I love the glasses this is my 6th pair I'm purchasing through this website
I've bought so many pairs here. Readers. Distance. Computer. The proof I like it is that I keep coming back!
EyeBuyDirect provides an amazing amount of glasses for really great prices! It's easy to choose which frames I like most with a guide on frames for face shapes to the "Try On" feature, but not so easy picking from the many. I have received many compliments and have recommended EyeBuyDirect.
Great company. Great customer service. I've bought more than 20 pairs and will keep on ordering. Thank you eye buy direct
It's good. You have so many great choices. Wish some sunglasses were prescription though.
This is my first time ordering and it was fantastic. Love the glasses, love the price, and customer service was kind and efficient in resolving an exchange. Will DEFINITELY use again!
Didn't want to spend to much money on a pair of glasses for my son! Glad I checked this website before spending 200 at the eye doctors office!
My only bad thought is that you guys stopped selling my all time favorite pair of glasses! Bring it back, lol. I believe it was called "Potter"
I use eye buy direct because they are fast and inexpensive. This is my third purchase from them and i have not had any reason to complain.
Ordered a few pairs now for my 8 year old son and they've worked out well. Warranty allowed a replacement and they were quick to process it.
Love getting my frames from here! Stylish and modern with easy ordering that lets me get my favorite accessories
I've been a customer for many years, i recommend and even order from my account for friends & family
I love this company it has great prices and their customer service and support is very good as well.
Made ordering and receiving my glasses so easy! I came back and bought two more pairs in different colors!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.