Eyebuydirect has a rating of 4.6 stars from 11,890 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.
I want a pair of glasses for $30 to $50. I don't like the chat nonsense because it doesn't work and leaves you hanging. So I had to eventually call to find out you don't sell just the lenses. Then I get hit up with this stupid questionnaire that asks for experience dates and whether you are an existing customer. It should know these things.
THe glasses were exactly what I wanted, and excellent value as well. I messed up the shipping, and the support staff were very understanding and supportive.
I got some sunglasses from here and they are pretty good. But, I am getting my regular prescription glasses from here because there is a good guarantee and a decent price.
Fast and easy. A little more expensive than I through it would be. Had to return the glasses the prescription was not correct. The return process was easy and fast. I wish they had worked.
Shipping was extremely slow! I received at 4 emails a day from the day of my order, emails still continue after unsubscribing from all of them! Very annoying! After receiving the glasses, they're not bad.
I preferTobe able to look at the glasses without someone following me or telling me that a certain pair won't work for me I will continue to come here in the future
Ordered with a new prescription but the strength was slightly too high - the prescription was changed by Doctor to reflect and EyeMed remade the lenses after we returned the frames! Excellent quality and service.
I've bought over 5 pairs with eyebuydirect and they're all been pretty good! The only complaint i would have is the specific frame (amore heart frame) i buy, gets loose in the center and i constantly have to tighten it. But other than that no complains!
Although cheap and easy isn't normally a compliment, I certainly is intended as one here! I have been buying from this site for years and it's always been so simple and affordable.
I was able to afford my prescription glasses with EyeBuyDirect, and it's the first time using bifocals, and first I was so happy when I got my order, was fast and on time. The frame is great and I put them on and I have only haven't them off to sleep and shower, I love them and the color of the frame matches my hair color, I'm super happy, I wanna order another kind of frames, maybe sunglasses, and oh I'm transitioning to the bifocals very nicely, thank you. I do recommend and and I will buy from EyeBuyDirect again, thanks
The process was easy and pleasant. I bought progressives and they got them right! The glasses are cute and comfortable. I will be buying from them again.
The notes that the first customer service representative left regarding my return/exchange, were different than what I was told over the phone. I was told I would receive my new glasses once they were back in stock (clear Lindens). I called to confirm today and there were no notes regarding my glasses. Complete failure in communication from the first representative I spoke with. This is unacceptable and really made me question if I wanted to continue purchasing from the site. I like the products from EBD but I have now had 2 bad experiences when dealing with returns or exchanges.
Love this business because just now my glasses shattered into a bazillion pieces because my kids and THANKFULLY I still had my prescription saved onto my profile. Even better, they have a 2-day delivery option, I love this site, thank you!👏
I've ordered my glasses here for over 10 years. Even when I try to go into a store to find glasses, I usually just end up coming back to EBD. Good prices and quality frames, lenses and service.
I love that these glasses are affordable and they have great BOGO deals. Having multiple glasses wearers we have spent hundreds on glasses feom the eye doctor that have gotten lost or broken within weeks. I now purchase multiple pairs from eyebuydirect so I have multiple options on hand. More fashion options and less stress!
The selection and ordering process is easy prices are good, but I'm a little disappointed in the quality of the lens, I've already experienced a spot on one of them and I only had them for a month I keep them in a case and only wear them when needed. So I can't give a 5 star on quality.
It took three weeks to receive them despite reassurances that they would be quickly delivered. I tracked it and it said "weather delays" even though my neighbor received hers eyeglasses in 3 days. I kept getting "how do you like your glasses" emails Even though I hadn't received them yet.
I have already set up an account but the system won't sign me in. I just spent 15 minutes trying to create a new account. Plus your CAPCHA drove me crazy.
I have recommended multiple people to eye buy direct bc they have loved my glasses and couldn't believe how cheap they were without feeling cheap. Great quality.
Customer service helped me retrieve all the details from my previous order- loved the frames so much I bought a backup pair
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.