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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.6 stars from 11,890 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.

service
1,421
value
5,222
shipping
5,222
returns
130
quality
5,330
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241,648 reviews
+245
How would you rate Eyebuydirect?
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California
1 review
0 helpful votes
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Too expensive, bad website
March 1, 2025

I want a pair of glasses for $30 to $50. I don't like the chat nonsense because it doesn't work and leaves you hanging. So I had to eventually call to find out you don't sell just the lenses. Then I get hit up with this stupid questionnaire that asks for experience dates and whether you are an existing customer. It should know these things.

Date of experience: February 19, 2025
Delaware
1 review
0 helpful votes
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Good Value, Excellent Support
April 15, 2025

THe glasses were exactly what I wanted, and excellent value as well. I messed up the shipping, and the support staff were very understanding and supportive.

Date of experience: April 5, 2025
Texas
1 review
0 helpful votes
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Affordable and Good Variety
April 30, 2025

I got some sunglasses from here and they are pretty good. But, I am getting my regular prescription glasses from here because there is a good guarantee and a decent price.

Date of experience: April 2, 2025
Arkansas
1 review
0 helpful votes
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Had to be returned
March 23, 2025

Fast and easy. A little more expensive than I through it would be. Had to return the glasses the prescription was not correct. The return process was easy and fast. I wish they had worked.

Date of experience: April 3, 2025
Washington
1 review
0 helpful votes
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Glasses not bad, shipping slow, WAY TO MANY EMAILS!
February 20, 2025

Shipping was extremely slow! I received at 4 emails a day from the day of my order, emails still continue after unsubscribing from all of them! Very annoying! After receiving the glasses, they're not bad.

Date of experience: March 3, 2025
Virginia
1 review
0 helpful votes
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More to choise from than a office
April 15, 2025

I preferTobe able to look at the glasses without someone following me or telling me that a certain pair won't work for me I will continue to come here in the future

Date of experience: April 5, 2025
Washington
1 review
0 helpful votes
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Great service and remade lenses at no cost
April 24, 2025

Ordered with a new prescription but the strength was slightly too high - the prescription was changed by Doctor to reflect and EyeMed remade the lenses after we returned the frames! Excellent quality and service.

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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Great product for the price
March 1, 2025

I've bought over 5 pairs with eyebuydirect and they're all been pretty good! The only complaint i would have is the specific frame (amore heart frame) i buy, gets loose in the center and i constantly have to tighten it. But other than that no complains!

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Cheap and Easy
March 30, 2025

Although cheap and easy isn't normally a compliment, I certainly is intended as one here! I have been buying from this site for years and it's always been so simple and affordable.

Date of experience: March 20, 2025
New York
1 review
0 helpful votes
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Awesome
April 22, 2025

I was able to afford my prescription glasses with EyeBuyDirect, and it's the first time using bifocals, and first I was so happy when I got my order, was fast and on time. The frame is great and I put them on and I have only haven't them off to sleep and shower, I love them and the color of the frame matches my hair color, I'm super happy, I wanna order another kind of frames, maybe sunglasses, and oh I'm transitioning to the bifocals very nicely, thank you. I do recommend and and I will buy from EyeBuyDirect again, thanks

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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A pleasure!
March 14, 2025

The process was easy and pleasant. I bought progressives and they got them right! The glasses are cute and comfortable. I will be buying from them again.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Bad experiences with returns/exchanges
April 5, 2025

The notes that the first customer service representative left regarding my return/exchange, were different than what I was told over the phone. I was told I would receive my new glasses once they were back in stock (clear Lindens). I called to confirm today and there were no notes regarding my glasses. Complete failure in communication from the first representative I spoke with. This is unacceptable and really made me question if I wanted to continue purchasing from the site. I like the products from EBD but I have now had 2 bad experiences when dealing with returns or exchanges.

Date of experience: February 27, 2025
New Mexico
1 review
0 helpful votes
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Definitely Convenient
March 25, 2025

Love this business because just now my glasses shattered into a bazillion pieces because my kids and THANKFULLY I still had my prescription saved onto my profile. Even better, they have a 2-day delivery option, I love this site, thank you!👏

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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Order all my glasses here for years
March 31, 2025

I've ordered my glasses here for over 10 years. Even when I try to go into a store to find glasses, I usually just end up coming back to EBD. Good prices and quality frames, lenses and service.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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I love buying multiple pairs!
March 13, 2025

I love that these glasses are affordable and they have great BOGO deals. Having multiple glasses wearers we have spent hundreds on glasses feom the eye doctor that have gotten lost or broken within weeks. I now purchase multiple pairs from eyebuydirect so I have multiple options on hand. More fashion options and less stress!

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Ordering was easy
March 10, 2025

The selection and ordering process is easy prices are good, but I'm a little disappointed in the quality of the lens, I've already experienced a spot on one of them and I only had them for a month I keep them in a case and only wear them when needed. So I can't give a 5 star on quality.

Date of experience: February 28, 2025
Missouri
1 review
0 helpful votes
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Delays and more delays
March 2, 2025

It took three weeks to receive them despite reassurances that they would be quickly delivered. I tracked it and it said "weather delays" even though my neighbor received hers eyeglasses in 3 days. I kept getting "how do you like your glasses" emails Even though I hadn't received them yet.

Date of experience: February 20, 2025
Vermont
1 review
0 helpful votes
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Website sucks
March 26, 2025

I have already set up an account but the system won't sign me in. I just spent 15 minutes trying to create a new account. Plus your CAPCHA drove me crazy.

Date of experience: March 16, 2025
Indiana
1 review
0 helpful votes
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Love the quality and price
April 2, 2025

I have recommended multiple people to eye buy direct bc they have loved my glasses and couldn't believe how cheap they were without feeling cheap. Great quality.

Date of experience: March 23, 2025
Virginia
1 review
0 helpful votes
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Good experience
May 4, 2025

Customer service helped me retrieve all the details from my previous order- loved the frames so much I bought a backup pair

Date of experience: April 24, 2025